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Technical Support Fundamentals

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Technical Support Fundamentals

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Cours 1 sur 5 dans Specialization Google IT Support Professional Certificate

This course is the first of a series that aims to prepare you for a role as an entry-level IT Support Specialist. In this course, you’ll be introduced to the world of Information Technology, or IT. You’ll learn about the different facets of Information Technology, like computer hardware, the Internet, computer software, troubleshooting, and customer service. We’ll go through what a technical interview could look like, and provide tips on how to best prepare for one. This course covers a wide variety of topics in IT that are designed to give you an overview of what’s to come in this certificate program. By the end of this course, you’ll be able to: ● understand how the binary system works. ● assemble a computer from scratch. ● choose and install an operating system on a computer. ● understand what the Internet is, how it works, and the impact it has in the modern world. ● learn how applications are created and how they work under the hood of a computer. ● utilize common problem-solving methodologies and soft skills in an Information Technology setting.

À partir de la leçon

Introduction to IT

Welcome to Technical Support Fundamentals, the first course of the IT Support Professional Certificate! By enrolling in this course, you are taking the first step to kickstarting your career in tech. In the first week of the course, we'll learn about how computers were invented, how they've evolved over time, and how they work today. We will also learn about what an "IT Support Specialist" is and what they do in their job. By the end of this module, you will know how to count like a computer using binary and understand why these calculations are so powerful for society. So let's get started!

Program Introduction5:18

What is IT?4:22

What does an IT Support Specialist do?2:29

Course Introduction2:06

Rencontrer les enseignants

Google

On July 20th, 1969,

one of the most phenomenal events

made his way into the history books.

When the Apollo 11 completed its historic mission to the moon.

Although the most brilliant minds helped to

make sure that the Eagle had landed,

computers also played a significant role.

The guidance system that navigated the spacecraft was

one of the earliest forms of modern computing.

That same computer, the one that helped

America's lunar dreams become a reality,

took up the space of an entire room and

had one-10,000th the computing

power of the thing that almost everyone of

you carry in your pockets today, a smartphone.

Computer hardware and software have had

such a dramatic evolution that what

was once only used to power rockets,

now shapes the entire way our world functions.

Think about your day, did you grab a snack?

Turn on your TV?

Take a driving in your car?

Computers were along for the ride literally,

computers are everywhere. So, here's the rundown.

By the end of this course, you'll understand how computers

work and get a grasp of the building blocks of IT.

We're going to cover the basics of how

computer hardware performs calculations,

and we're going to actually build a computer from the ground up.

We'll look at how operating

systems control and interact with hardware,

we'll take a look at the Internet and get

a better understanding of how computers talk to each other.

We'll also spend time learning about how

applications and programs tie all of this together,

and let humans interact with these systems.

Finally, we'll cover important lessons

on problem-solving with computers,

and cover the communication skills that are so

critical when interacting with others in IT.

Whether you're looking for a job in the IT industry or you just

want to learn higher laptop connects to the Internet,

understanding how computers work at every level

can help you in your day-to-day life and in the workplace.

But first, let's take a step way back,

back to where all begin,

even before the Apollo 11 mission touchdown so

you can understand how and why we use computers today.

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