Modes or Channels of Communication

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En provenance du cours de National University of Singapore

Strengthening Your Widening Network

31 note

National University of Singapore

Strengthening Your Widening Network

31 note

Cours 2 sur 5 dans Specialization Effective Communication in the Globalised Workplace

In this course, you will learn strategies not only on how to communicate effectively but also how to strengthen your relationships with co-workers and other stakeholders from diverse cultural backgrounds, both inside and beyond the organisation. In particular, "Strengthening your widening network" aims to equip you with a workplace discourse that facilitates familiarity with practices in the working environment and to help you appreciate the complexities inherent in the organisational structure and hierarchy. You will learn to write effective emails demonstrating a keen awareness of your audience and the 7 communication principles. In addition, you will learn to voice your views and assert your position at various communication contexts such as formal meetings and work-related discussions. By the end of the course, you should demonstrate a greater communicative and linguistic competence, with a better grasp of interpersonal and intercultural communication in a globalised workplace.

À partir de la leçon

Effective Communication through the Email

We will look at how to connect with people appropriately and on the right note, as well as using the right mode, bearing in mind the 7Cs of effective communication as well as some theoretical constructs of intercultural communication. We will also look at effective email writing.

Overview of Module 22:16

Modes or Channels of Communication4:47

Knowing Who's Who8:55

Rencontrer les enseignants

Sarah Chong

Centre for English Language Communication

[SOUND]

Hi, welcome back.

In this lesson we are going to look at different modes or

channels of communication, the pros and cons of each of them, and

how to go about choosing the right one for the context we are in.

By the end of this lesson you should demonstrate

an understanding of the different modes or channels of communication,

as well as understand the pros and cons of each of these.

And you should also be able to select the appropriate modes of communication for

different contexts.

Let us begin by looking at some of the common modes of communication

available in a typical workplace.

First of all, there is face-to-face communication, and examples of this

include meetings, conversations and even chats along the corridor.

Then we have video communication, for instance video conferencing, and

this can be done over platforms like Skype or other social media.

Next there is voice or audio communication.

And this includes phone calls, the use of an answering machine and voice mail.

Last but not least, various of calls, communication by text.

This could come in a form of a phone text, an email,

a fax, letters, newsletters, or posters.

To help us better decide which mode to choose,

we should first of all understand some of their pros and cons.

Let us look at these one at a time, beginning with face-to-face communication.

Face-to-face communication can range from a rather

casual conversation between two people over lunch or coffee or

even along a corridor, to the formal business meetings.

Unless it requires one to fly from one part of the world to another,

this may be the easiest and most efficient manner of communication.

The sharing of information is instant, and

this certainly facilitates the discussion of matters or issues.

Also, with face-to-face communication,

participants have the chance to observe both verbal and non-verbal cues.

This last plus point about being able to observe the other party's verbal and

non-verbal cues also means that we would need to be mindful of the signals we

are sending to the other party, since it works both ways.

Face-to-face communication can range from a rather

casual conversation between two people over lunch or coffee, or

even along the corridor to the formal business meetings.

Unless it requires one to fly from one part of the world to another,

this may be the easiest and most efficient manner of communication.

The sharing of information is instant,

and this certainly facilitates the discussion of matters or issues.

Also, with face-to-face communication,

participants have the chance to observe both verbal and non-verbal cues.

Now in this last plus point about being able to observe the other party's verbal

and non-verbal cues also means that we would need to be mindful of the signals

we are sending to the other party, since it works both ways.

The third form of communication we want to look at is the audio or

voice one, which may include phone calls and voice mail.

As is the case with most telephones,

you need to first make sure that the other person is available.

Communication is instant and

efficient in this case, just like the video and face-to-face ones.

Except that it does not allow you to benefit of observing the non-verbal cues.

Also, it may be a little challenging in terms of logistics

if you have more than two people for the discussion.

Finally there is, of course, textual communication.

This category includes email, SMS, which stands for Short Message Service,

also commonly referred to as a text message, letters, newsletters, or posters.

This form of communication is very useful

if we need to disseminate information to a large group of people, and

especially if there is no need for a discussion involving everyone.

In addition, it also provides a record of communication for both parties.

This mode of communication unfortunately lacks the benefits that its video and

audio counterparts hold, and it does not allow the participants to

observe the body language and other non-verbals.

As a result, it is hard for

communicators to assess the other party's reaction accurately.

How then do we go about deciding which mode to use?

We shall look at this in the next lecture.

I'm Sarah Chong and I'll see you soon.

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