Communicating with confidence

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En provenance du cours de PwC

Effective Business Presentations with Powerpoint

561 notes

PwC

Effective Business Presentations with Powerpoint

561 notes

Cours 4 sur 5 dans Specialization Data Analysis and Presentation Skills: the PwC Approach

This course is all about presenting the story of the data, using PowerPoint. You'll learn how to structure a presentation, to include insights and supporting data. You'll also learn some design principles for effective visuals and slides. You'll gain skills for client-facing communication - including public speaking, executive presence and compelling storytelling. Finally, you'll be given a client profile, a business problem, and a set of basic Excel charts, which you'll need to turn into a presentation - which you'll deliver with iterative peer feedback. This course was created by PricewaterhouseCoopers LLP with an address at 300 Madison Avenue, New York, New York, 10017.

À partir de la leçon

Communication styles

This week, we will be covering the different types of communications styles. You’ll start off by gaining an understanding of your personal professional presence and learn how to maximize it. You’ll learn about verbal and nonverbal communications, and strategies to enhance your questioning and listening skills. We will also discuss how differences in culture can impact how you communicate.

Introduction to Week 21:44

Maximizing your professional presence12:41

Communicating with confidence3:10

Verbal communications5:21

Non-verbal communications6:57

Cultural Considerations in Communication7:37

Culture and Presentations19:14

Questioning and listening skills8:53

Rencontrer les enseignants

Alex Mannella
Alumni / Former Principal

[MUSIC]

Many people think of confidence as a feeling.

But in reality, it's a set of behaviors that you can change and improve over time.

In contrast, self esteem is your overall sense of self worth.

It's usually develop during childhood and it takes years to change.

Self esteem is built from the inside out.

But luckily,

research shows that confidence can be built from the outside in.

And that's really important to know particularly for students and

recent graduates who are just starting out in their careers.

On campus you're typically surrounded by your peers who have similar

levels of experience.

The work place however is a very different environment and

that transition from campus to career can be intimidating.

Suddenly you're part of the team where heirarchy of both experience and

responsibility.

And you'll likely be the most junior member.

In meetings you can't wait to be called on.

You're going to be expected to contribute,

to share your perspective on topics you may not know much about.

And there's not going to be a lot of time to prepare.

The most important first step is to figure out what you want to say.

We call that having a point of view.

Now, point of view is more than just an opinion, it's an informed perspective

that takes what you know and related to the agenda at hand.

A point of view doesn't have to be a brilliant analysis that took you

years to develop, in fact it doesn't even have to be a statement,

asking a thoughtful question can move a conversation forward, and you should

use your starter if there is someone new to organization, to your advantage.

After all, you have a fresh perspective to contribute.

Let's talk about presence.

Peggy Klaus is an author and executive coach and she said, presence was the best

part of your personality combined with the best part of your expertise.

And I love that definition because too often

we hold cliched notions of who embodies presence.

And inevitably, those images are of tall men in dark suits.

And if, like me, you don't have height on your side, how do we demonstrate presence?

Well, the most important thing is to pay attention to both the verbal and

the nonverbal signals that you are sending,

and again this is not about how you feel, it's about how you act.

Poise, good posture, looking people directly in the eye, enhanced presence.

We usually think communication is about what we say, but

ultimately it's about what other people hear.

Instead of waiting to feel confident,

it's helpful to experiment with behaviors that help you act confident.

What you say and how you say it impacts how others see you.

That in turn impacts how you see yourself.

Building confidence is a process.

Confidence is a quality you develop as your career evolves and as you grow.

Effective communicators practice all the time and

they use different techniques in different situations.

Choosing the perfect word, finding that great example.

All of that takes practice.

[MUSIC]

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