Modern organisations are characterised by increasingly higher levels of uncertainty, complexity and diversity. In our current globalised work environment, how can you manage the power and politics that persistently influence organisational decision-making? Being savvy about organisational politics and having the nous to negotiate and resolve conflict is a critical capability for managers at all levels. This course will develop your negotiation and conflict resolution skills – crucial to becoming a positive influence in your organisation. Via structured learning activities (video lectures, quizzes, discussion prompts and written assessments) you will conceptualise and measure power and politics; analyse and develop strategies for influencing stakeholders; and learn how to act with integrity and purpose when ‘playing politics’.
Week 6 outline
Avis
Excellent course that will really help me as an HR professional. The instructor is very easy to understand and he described the lessons in a superbly clear manner.
Dr Andrew mentioned and explained the lesson in the best way . I learned and enjoyed the course. These course will help the candidate from all backgrounds
How do we cope with complexity in negotiation and conflict resolution? What makes certain situations more complex and more difficult to resolve than others? To answer these questions we consider the following issues: the length of time involved, the number of issues under review, the number of parties involved and how ‘invested’ they are in a particular outcome. This week you will learn what makes certain situations more complex and how to deal with this complexity. We study the role of sequencing in negotiation (breaking a large negotiation down into a series or sequence of smaller negotiations) and you will also learn about an approach called 3D negotiation in which a holistic negotiation strategy is emphasized where what happens away from the table (changing the context) is seen as a crucial variables influencing the final outcome. This week you will also study how complex conflicts can be redefined, reframed and ultimately transformed an exciting new direction in the field of conflict resolution.
Enseigné par
Dr Andrew Heys
Department of Management
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