IBM Technical Support Professional Certificate

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Compétences que vous apprendrez

Information Technology, Customer Service, Ticketing Systems, Service Level Agreements, Technical Support


4.8 (247 évaluations)

  • 5 stars
    82,18 %
  • 4 stars
    16,19 %
  • 3 stars
    0,80 %
  • 2 stars
    0,40 %
  • 1 star
    0,40 %


22 oct. 2022

I thoroughly enjoyed taking this Introduction To Technical Support course! The Hands On Projects were extremely simple to follow along with. Would definitely recommend.


5 août 2022

The lessons were straight forward, and simple to understand. This course is making it possible to learn the fundementals of IT Support in a fast and reasonable pace.

À partir de la leçon

Industry Professionals’ Guide to Technical Support

Enseigné par

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    Rav Ahuja

    Global Program Director

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    Amy Norton

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