IBM Technical Support Professional Certificate

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Compétences que vous apprendrez

Information Technology, Customer Service, Ticketing Systems, Service Level Agreements, Technical Support

Avis

4.8 (53 évaluations)

  • 5 stars
    77,35 %
  • 4 stars
    20,75 %
  • 3 stars
    1,88 %

SM

1 août 2022

An informative intrdution class to technical support.

TE

18 juil. 2022

This was intuitive.. great for beginners, like me!

À partir de la leçon

Industry Professionals’ Guide to Technical Support

This week, you will hear from industry experts on what it takes to build a career in IT Technical Support. You will be introduced to the skills required for success, roles and responsibilities of technical support professionals, and different IT systems.

Enseigné par

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    Rav Ahuja

    Global Program Director

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    Amy Norton

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