Course Introduction

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Compétences que vous apprendrez

Information Technology, Customer Service, Ticketing Systems, Service Level Agreements, Technical Support

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Industry Professionals’ Guide to Technical Support

This week, you will hear from industry experts on what it takes to build a career in IT Technical Support. You will be introduced to the skills required for success, roles and responsibilities of technical support professionals, and different IT systems.

Enseigné par

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    Rav Ahuja

    Global Program Director

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    Amy Norton

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