[MUSIC] Okay, how do we build the Smart City? As I said before and and we will discuss further, the Smart City it's all about the citizens and the business. So the major goal is to create the services for the citizens and for the business. However, if you create the really good services its ends with a government which receive your claims your request or whatever. So if you don't have the efficient government electronic government, it's useless to have the Smart City. So the second biggest part is efficient government. Then we're switching to the infrastructure which is the third major part of building the smart cities. I mean when you have the really good services and efficient electronic government, all these two lines are working on the datas and on data centers that's why we need the infrastructure. Infrastructure consists of two big parts. Physical infrastructure, I mean networking, WiFis, GSMs, whatever, the data center and logical infrastructure. Logical infrastructure stands for first of all, the big data and the data as itself because that which will drive the Smart City further. Let's go with a more digitalization. First of all the services for the citizens and the business, we called it e-services. The e-services, that again, they're splitted for three lines e-services, e-claims and e-democracy. What the e-service means? It's ordinary service we are facing each day's like you want to go or not to you. For example, your child wants to go to the school and it's the first class. So you need to fill in the application form and to send its to the government, your request that you want your child to be in a school. So there are two ways to do it, traditional one, when you do it by the documents and going to the school or local government, or you can do it electronic version. You can do it sitting on the sofa in front of your TV together with your kids when you choose which school you want, you're searching through the Internet and you make a decision. So the e-services, it's about first of all comfort, it's about care, it's all about citizen. So that's kind of services. The second big line is e-claims. We live in a big city, or you can live in a small city, whatever. The life is tough and you always facing with a troubles issues problems, whatever, and you want to claim. Usually you want to claim to the government because the the government cares about you, and sometimes the government created this problems and issues for you. You can do it two ways. You can go to the meeting, you can go to the street and you can sign the application form electronic cushion, and you can send their your electronic claim for the government concerning different of problems. For example, you found the hole on the road and you want the hole in your roof to be fixed by the government. Or you don't like your neighbor, whatever, you don't like the noise because of the construction the building nearby. The e-claims is a kind of a service that you provide for the for the citizens and for the business, which gives an opportunity 24/7 have the connection between the citizen and the government. And the third line is very important it's e-democracy. The smart city, it's all about talking with the citizens and talking with a with a business. Not only talking but the make a decision, but if you want to make a decision, which will be perceptive by the population, by the citizen, you need to talk with them and to make the decision together with them. So e-democracy is kind of electronic services, which gives an opportunity to make a decision together with them. When the government asks what you guys I mean the citizen really want to do with this building or with this road or where I should create. I don't know new schools or where to create the parking slots. When you decide by your own as a government you are not very popular and the citizen will be unhappy. But if you create this decision together with the citizens, it gives you an opportunity to have that not only the dialog but the perception of this decision and you won't have any problems further. But try to make this services in electronic version to make it very useful for the citizen and the business. So when we are talking about services for the citizens and business, it's not only the services in like for housing or whatever. It's also e-education, e-healthcare, Intellectual Transportation System, e-housing, the security and safety and all other stuff. So it's a variety of different services which covers the citizen 360 degrees. As I said, you can create the variety of services like e-services and the e-healthcare, but it's useless if you don't have the e-government, efficient government, which will percept this and receive this request the services and proceed with them. That's why the three lines the economic and finance, e-servant and digital inspectors. I'll try to explain with an examples. For example in Moscow, there is a 4.5 million of households, which can use for example, the e-housing services, what it is? It's same kind of claims that there is something wrong with my flat. There's something wrong with my water or it is not heating or whatever. Let's try to calculate, again, 4.5 million households. If at least 10% of them will send a claim, it's closer to half a million requests per time. At this moment in government there is only, let's say 5,000 employees, which can serve this claims. If you have half a million claims, which need to be served by 5,000 employees, it means more than 100 claims per person. And if you don't have proper digital electronic e-servent system, which helps to move the documents to understand what happening and etc., etc., you once of and you won't proceed with this half million requests. So it's crucial to have the e-servant system and services inside the government to proceed with this request. Why the other two things is very important, economics and finance? When you build and the buildings and you plan to build the building or plan to build the school, you need to forecast the amount of CAPEX and OPEX. It will be using from the budget. So economic and finance helps to digitalize and to make the forecast of any decision, which the government makes. Again, if you build the building you need to understand how much money it will request in the filter years. And the digital inspectors, it's also very important part. It helps to other lines e-servant and economics and finance to control what's happening. Again, as an example, we create the, for example the fantastic e-service for claiming and we have the e-servant which serve this claims. However, the digital inspectors is a system which stands between the citizen and the government, which control that the government do its business and do try to do it correctly. And there is no breaking the rules, no breaking rules and it's like a lawyer for the citizen. However, the digital inspector is also the lawyer for the government because there is a sometime in my own experience in 10 million population of the city you have at least 1,000 maybe 100,000 of really mad people. What they do, they wake up and they start sending claims. They don't like this and then I'd like my neighbor and I don't like anything and the goal is to create more than 100 claims per day. And it's useless to try to explain to the students citizen that's in unnormal because his life or her life is based on creating claims just for claims. So we need to defeat the government from this mad people and digital inspectors again works as a lawyer for the government. So creating these three lines is crucial, I mean efficient government economic and finance, e-servant and digital inspectors. As we discussed if you create the digital services and digital government all of them based on the infrastructure and infrastructure consists of physical logical and data again is an example. You can't send the claim or you can't send the application form in electronic version if you don't have proper Internet, and if you don't have the proper gsm network or WiFi network. That's why it's very important to invest in physical infrastructure. For now, I'll describe what it is, but it's also correlated with a logical and the data networks. Talking about the physical what it is? Network and connectivity. I'll try to use again the Moscow is an example due to your was building this network in a city. And as as a good example is that we create the WiFi network, the biggest WiFi network in the world, which is for free. We did it first of all to give the connectivity for the citizen to send the e-services the e-claims and to use the e-democracy. Because we created the opportunity for them to do it for free and it gives us a huge opportunity to understand where they're moving, what they're doing and etc. So networks and connectivity is a crucial. Data centers and clouds. Again, all these applications need to be on the service, which need to upgrade and you need to create the data center, which is really reliable. So the data center need to be reliable because if you can send the request but something goes wrong and the government can't receive request, that's your problem, not the citizen. Citizen doesn't care that you have issues with the data center, whatever. And ICT infrastructure for municipal authorities, again, what it is? I'll try to use an example, when we're talking about e-housing, there is lots of inspectors which controls what's happening on their territory. If it's clean and if the electricity works proper what they need to do is the that the digital inspector or the inspector you need to make a photo and to send it to the center with explaining that something growing on his territory. So when you have the ICT infrastructure for municipal authorities like the digital inspectors, it gives an opportunity to solve the issues on this territory very fast. The second line is in infrastructure is logical. And as you can see there are several parts digital ID, PKI, payments and etc. What they stands for? First of all, we need to understand who is the citizen and which kind of business it is. So the digital ID is an opportunity to identify the request and who is requesting, that's why we need to have the digital IDs. The same the basing on digital ID, you have the payments, you have e0-archives and etc, etc. So logical is first of all on based on identification and having identification you can move further. In infrastructure, the major goal is data. Big Data analysis and Data Business and Data Storage. I'll try to explain on the examples when you have the e-services, for example in healthcare, you have in a Moscow you have approximately 9 million customers for the e-health system in the Moscow. It means they at least three or four times a year, they visit the hospitals or any kind of medical buildings, and they provide and they use different and services. It's million transactions, which gives an opportunity to understand how the health of the city looks like, what's happening, what is the dynamics. And because the health of the citizens is one of the major goal and you need to improve it and you need to improve how long the life of the citizen is so you can do it only through the big data and big data analytics. So it's very important that you have proper data processing and you have proper data analysis and you have the Big Data. In this part again, we've discussed what are the major parts in the in when we built the Smart City. Again, first of all, we need to create the services for the citizen and the business. The second one, efficient government because it's based on the services, which need to be perceived. And all of these is based on the infrastructure. So these are the major lines and the major part of the Smart City. [MUSIC]
