Connection

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En provenance du cours de National Research Tomsk State University

Presentation skills: Effective Presentation Delivery

31 notes

National Research Tomsk State University

Presentation skills: Effective Presentation Delivery

31 notes

Cours 3 sur 4 dans Specialization Presentation Skills: Speechwriting, Slides and Delivery

Mumbling, stumbling, worrying, trembling, sweating and fearing are the outcomes of the low delivery skills. In this course, we are not going to teach you how to replicate the best bits and traits of the acknowledged speakers. Dumb replication of someone’s successful behavior may help you only to an extent. That extent is the situation. When you are facing a different context, a different situation such “skills” might not work at all. Instead, we try to get to the core issues that stand behind the troubles with delivery and start honing your skills from there. Topics we are going to cover: 1) Preparation — how to deal with fear and anxiety 2) Voice, pace and gesture — how to speak, stand and move. 3) Getting live feedback — how to interact with the audience. 4) Taking Q&A and Improvisation So don’t meddle, start the course and make your delivery better.

À partir de la leçon

Part 3: Contact

This week is about the contact with your audience. Connection with the audience is the most important part of the delivery. No connection — you are talking to abyss, your message is lost. But there is no single ultimate indicator whether you have the connection or not. It is more like a cloud of small nonverbal and verbal signs: faces, gestures, smartphones, questions and so on. So you need to look for, decode and response to the feedback.

Facial Expression10:20

Asking questions11:27

Questions we can ask7:32

Things not to do7:57

Computer does not start1:31

Working with slides5:38

Rencontrer les enseignants

Alexei Kapterev
Lomonosov MSU BS

Tom Peters, who I think is one of

the most interesting speakers alive whom I admire greatly,

says that the goal is not to give a great presentation.

The goal is to connect.

So what is connection?

What does he mean? And connection is feedback.

Connection is you pressing the button and

feeling those little springs that hold the button in place.

Connection is you pressing the button really

hard and feeling that this button can no longer be pressed.

It's switched in a new position.

This is what connection is.

And connection could be delayed,

like with delayed feedback,

like when this is transmitted,

and then there's a message,

and then receiver receives the message and sends the message back,

could be delayed, could be delayed for quite some time.

Maybe you've been in the shower once and was trying

to create the right temperature for yourself,

but since the feedback was delayed,

it never actually worked.

And as far as public speaking is concerned,

delayed feedback is applause at the end of your presentation,

which rarely indicates actually anything.

Delayed feedback are those feedback forms people fill up after your talk,

which also, as far as I'm concerned,

is a very poor source of feedback.

And, also, delayed feedback is comments people

leave on social networks and social media where they say,

"Wow, that was a great talk."

They rarely actually write anything bad about you

because the worst feedback you can get is no feedback at all.

And, also, feedback could be immediate,

like you say a phrase and the audience reacts in one way or another immediately.

And this is exactly what we're going to talk about today.

Why is connection important?

Well, if you lose contact with the audience,

if you stop observing the audience's feedback and react to it,

the audience is likely to become disengaged.

There's no guarantee for that of course.

There are plenty of very engaging videos.

But with videos, there's no expectation of interactivity.

And interactive video is not a video anymore.

It's a video game. I don't know.

And with live presentation,

there is this expectation.

So, at least you are violating that expectation of

the audience that you're going to interact with them.

So, I guess, interacting with them is a good idea.

And annoying PowerPoint problem number five,

failed to pay attention to audience feedback.

There's expectation that the speaker will be paying attention to our raised hands,

puzzled looks, fidgeting, and signs of boredom.

We've all been to this lecture.

Right?

How did that happen?

It's not like you come to the audience and they are all asleep.

I mean, sometimes that happens as well,

but it's your job to wake them up in that case.

But it mostly happens gradually.

One by one, people fall asleep.

How does that happen?

And the answer is simple.

The answer is that there was a speaker, a lecturer,

a professor who professed his wisdom without paying any attention to the audience,

looking there, somewhere, or in his notes,

when all their attention is paid to the material because material was key.

Right? It happens when the speaker does not look at the audience,

looks but does not understand anything about the audience,

maybe chooses not to interpret their reactions or maybe

understands perfectly but does not react in him or herself.

If you see that people are bored,

it's your job to do something about it,

and some people just ignore this.

So we're trying to move from monologue to semi-structured dialogue.

This is what they call engaging the audience.

It is our job as a speaker it to engage

people in a process of constructive dialogue, I guess.

And in order for that to happen,

we need to detect and interpret their feedback.

And there are at least four ways to stay in touch,

something that comes to my mind.

And the thing number one is,

of course, observing the audiences' non-verbals.

You talk verbally, they talk non-verbally,

all at the same time at you.

They communicate to you with their poses,

gestures, and, of course, facial expressions.

Thing number two, asking close questions,

by the show of hands, who thinks blah, blah, blah?

And then you get some feedback.

Thing number three, very difficult thing to do, asking open-ended questions,

questions that provoke discussions,

maybe discussions among members of the audience because you

see conflicting opinions being voiced out.

And thing number four, especially for larger audiences,

pulling them with hardware or software applications, asking them questions,

and then having them press some button on some remote and visualizing it on a screen,

which might as well work too.

So four ways to stay in touch this week.

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