House of Quality

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Avis

4.4 (74 évaluations)
  • 5 stars
    62.16%
  • 4 stars
    24.32%
  • 3 stars
    9.45%
  • 2 stars
    2.70%
  • 1 star
    1.35%
RK

Oct 17, 2020

The course is good and nicely explained the ways and means to capture Customers Insights and development new products.

BM

Mar 05, 2020

Great course , I really enjoy every session and was very interactive .Thank you coursera

À partir de la leçon
MODULE 3: Identifying the Voice of Your Customer
This module will provide a conceptual overview of the voice of the customer method for identifying customer needs and expectations for a product or service. This module emphasizes the use of active and passive methods of observing customer behaviors.

Enseigné par

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    William Qualls

    Professor Emeritus of Marketing

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