Well, we are here with Patrice. Patrice is the head of fundraising, individual fundraising, the national campaign for FAI, Fondo Ambiente Itlaiano*. *Italian National Trust Thank you, Patrice. The first question, the first focus I would like to talk with you about is regarding the importance of customer relation management and the relation with the members in FAI. As the foundation has among the asset it's own members. Yes, Andrea. The main focus of FAI from its creation, forty years ago, has been it's members having people, individual people. Helping the foundation through a single participation, only forty euros, which is not so much, and a little support for the foundation. But of course, you need more and more people. And from six, five, or ten members some forty years ago, we reach, this year, more than 100,000 members. This is a great support for the organization. But it means two things. It means we need to communicate well with our members. We need to serve them, and we need to tell them what we do with the support they give us. So this is very very important. We spend a lot of time. And for that, we need a lot of people and tools to communicate with them. The people first are all volunteers. On each region or each city in Italy, we have five volunteers. And they communicate well with the people who are all members. We also need some tools. We need some computers. We need to send e-mail. We need some paper and newsletters too. And many of these people in the office were professionals of marketing, of communication. All those peoples together, volunteers. And some special volunteers, our delegates, who are people that we train. And that helps us with all the thousands of volunteers we have. 1,000 and more are delegates. We train them. We take them to offices. We explain to them how we work. And then they can explain the work. They can engage better and better, our donors, our members. So I said, more than 100,000 members. This is something for Italy which is a very, very good model. It brings in more than half of our fundraising of the total income of the foundation. And people can do different things. They can become members. They can visit our properties. They can also participate in our national campaigns. We have two main national campaigns during the year, where people go and visit Italian heritage, places that are usually closed to the public, and that our volunteers open to them; more than opening them to them, they are actually explaining those places to them. So our CRM, all our efforts, our colleagues in the office try to get the best of that relationship. So, someone can choose to just be a member. You can choose to visit the property. Because being a member, our properties are their second houses. They are really welcome in our properties. Or they can also choose to go and visit that amazing palace. Next to the places that are usually not open. As they don't actually know what is. And our volunteers will tell them what it is. So, you need systems, you need organization, you need planning. And that's where FAI is a model, I think, for cultural heritage and it's management in Italy. Good. Therefore the fundraising is developed through the relations with the members. People can be in contact with the organization in the properties. Or also during the initial campaign, as you just said. It is a peculiarity of FAI that is the so-called people raising. So the importance of people connecting with the network. And, of course, in your activity, there is not only the fundraising, in terms of money got from the single donors, but also increase the number of people that is close to the foundation. How do you develop this activity of people raising? I think, when you actually have someone who is a volunteer telling to someone else what is important about the foundation it's an amazing value. Because this is endorsement. Endorsement is much stronger than just, let's say, marketing. Direct marketing, where I'm going to tell you what is the added value in being a member. Having people on the field, let's say, in Italy. Or in our properties. For example, in Milan, in one of the properties called Villa Necchi we have more than one hundred fifty volunteers. Actually, they explained everything. They explained the advantage of being in that place. And how this place has been actually totally rebuilt, due to fundraising. Like the internal part, but you going to tell, also, how it's important to be a member. And I think that's why it's not only about the fundraising. It's about speaking to their soul. Telling them what is their heritage. How it is important, and why. It is so important for them to know their heritage. And especially for their kids, perhaps. But also speaking to their hearts. And getting someone who knows that the foundation is doing a great job by saving more than fifty properties in Italy, and more and more. And doing advocacy work. And only by doing people raising. Only by having people, who are going to advocate for you. You are going to manage to have a really exponential result. It is not only marketing people, fundraising people, or communication people speaking to the Italians, it is there appearance. It is like perhaps their grandmother, or their friend, or friend bringing another group of friends. Who usually watch more soccer, football than going to the museums. So that's really what we like to say about "peopleraising." We want to care about the people who are going to endorse us. As I said before, more than 7000 people a year are actually doing that kind of volunteering for us. It is more than 1000 people who are very engaged by being a delegate. They are very important for us. And this is one of the very few foundations about heritage which can say that we have groups all over Italy. More than 200 groups of delegates, of young volunteers. And other kind of groups, who are telling what local heritage is. And who also say what, on a national basis, the foundation is doing to preserve heritage and to tell what is this heritage to Italians. Thank you very much, Patrice Simonnet, head office fundraising and national campaigning of FAI. Thank you very much.