À propos de ce cours
31,745 consultations récentes

100 % en ligne

Commencez dès maintenant et apprenez aux horaires qui vous conviennent.

Dates limites flexibles

Réinitialisez les dates limites selon votre disponibilité.

Niveau débutant

Approx. 11 heures pour terminer

Recommandé : 4 weeks of study, 2-3 hours per week...

Anglais

Sous-titres : Anglais, Chinois (simplifié)

Compétences que vous acquerrez

goal settingCommunicationNegotiationDeception

100 % en ligne

Commencez dès maintenant et apprenez aux horaires qui vous conviennent.

Dates limites flexibles

Réinitialisez les dates limites selon votre disponibilité.

Niveau débutant

Approx. 11 heures pour terminer

Recommandé : 4 weeks of study, 2-3 hours per week...

Anglais

Sous-titres : Anglais, Chinois (simplifié)

Programme du cours : ce que vous apprendrez dans ce cours

Semaine
1
2 heures pour terminer

Cooperation, Competition, and Comparisons

In this module, you'll learn when to compete and when to cooperate to achieve success. You’ll explore the three key principles of cooperation and competition: scarcity, sociability and dynamic instability, and learn how to determine which approach to use based on your situation. You'll also discover how to use comparisons to provide motivation, and how to avoid "invidious" comparisons which can lead to discouragement or unethical behavior. By the end of this module, you'll be able to attain a better balance between competitive motivation and cooperative satisfaction to make your interactions more productive and successful....
8 vidéos (Total 54 min), 1 lecture, 2 quiz
8 vidéos
The Thin Line Between Cooperation and Competition7 min
The Three Principles of Cooperation and Competition3 min
The Mechanics of Comparisons8 min
The Misery of Upward Comparisons11 min
Comparisons and Motivation6 min
Comparisons and Cheating6 min
Comparisons: Finding Your Balance9 min
1 lecture
Module 1 Slides10 min
2 exercices pour s'entraîner
Module 1 Practice Quiz10 min
Module 1 Quiz: Comparisons, Cooperation, and Competition20 min
Semaine
2
2 heures pour terminer

Trust

In this module, you'll explore how to gain and built trust to develop cooperation, and understand why this critical step can be so challenging. You'll examine the factors that develop a trusting relationship: demonstrating vulnerability, building rapport, and expressing warmth, and learn how to increase trust by uncovering common goals, common enemies, and interdependence. You'll also learn how to communicate with team members, friends, and opponents in a way that encourages trust. By the end of this module, you’ll understand how to build trusting relationships to achieve cooperation and mutual satisfaction....
7 vidéos (Total 55 min), 1 lecture, 2 quiz
7 vidéos
Building Trust: Vulnerability5 min
Building Trust: Rapport, Warmth, & Equality9 min
Building Trust: Interdependence, Common Goals, & Common Enemies4 min
Building Trust: Communication and Institutions6 min
Signaling and Trust7 min
Trust, Emotion, and Limited Feedback9 min
1 lecture
Module 2 Slides10 min
2 exercices pour s'entraîner
Module 2 Practice Quiz10 min
Module 2 Quiz: Building Trust and Cooperation26 min
Semaine
3
2 heures pour terminer

Deception

In this module, you’ll learn what deception is, how to detect it, and what to do once you know it's taken place. You'll examine the most common cues that indicate deception and explore practical steps to take when you discover deception. You'll also be able to evaluate deceptions and transgressions to determine whether they are core or non-core violations. Finally, you'll analyze the components of successful apologies, so you can create your own, if necessary. By the conclusion of this module, you'll be able to better detect deception, and devise an appropriate reaction that will help you achieve your objectives. ...
9 vidéos (Total 66 min), 1 lecture, 2 quiz
9 vidéos
The Challenge of Lie Detection4 min
Cues to Detect Deception9 min
Matching the Content and Context9 min
Practical Steps8 min
Nature of Violations8 min
Learning from Bad Apologies7 min
The Apology Formula6 min
Preparing the Apology5 min
1 lecture
Module 3 Slides10 min
2 exercices pour s'entraîner
Module 3 Practice Quiz10 min
Module 3 Quiz: Deception and Apologies20 min
Semaine
4
2 heures pour terminer

Effective Communication

This module was designed to teach you both the key principles of effective communication, and how to harness the power of setting goals to improve your performance. You’ll learn how to create memorable and persuasive messages, ask thoughtful questions, engage in active listening, and choose the right medium (face-to-face conversation, video conference, phone call, or email) for your messages. You'll also learn the how to use goal setting for maximum benefit while avoiding the common pitfalls of overly ambitious targets. By the end of this module, you'll be able to communicate effectively using the right medium, and use goal-setting to increase your productivity and boost your performance....
13 vidéos (Total 88 min), 2 lectures, 2 quiz
13 vidéos
Make Messages Memorable7 min
Asking Questions3 min
A Deeper Look at Questions10 min
Active Listening5 min
Nonverbal Communication7 min
Communication Media7 min
Threats14 min
The Benefits of Goals4 min
Goal Setting Pitfalls11 min
Making the Most of Goal Setting4 min
Crossing the Finish Line6 min
Course Conclusion1 min
2 lectures
Module 4 Slides10 min
Survey for those who have finished the Specialization10 min
2 exercices pour s'entraîner
Module 4 Practice Quiz10 min
Module 4 Quiz: Effective Communication and Strategies20 min
4.6
157 avisChevron Right

43%

a commencé une nouvelle carrière après avoir terminé ces cours

27%

a bénéficié d'un avantage concret dans sa carrière grâce à ce cours

16%

a obtenu une augmentation de salaire ou une promotion

Meilleurs avis

par AJMar 10th 2018

What a great class!! I enjoyed every bit of it! and learned alot about how trust and deception work. The mechanism of Goal setting and ideas about how to have an effective conversation.

par TRFeb 25th 2019

Great material, the professor does a great job explaining complex topics in a straightforward and plain way. You will get very insightful takeaways for your life and work afterwords.

Enseignant

Avatar

Maurice Schweitzer

Professor of Operations, Information and Decisions
The Wharton School

À propos de Université de Pennsylvanie

The University of Pennsylvania (commonly referred to as Penn) is a private university, located in Philadelphia, Pennsylvania, United States. A member of the Ivy League, Penn is the fourth-oldest institution of higher education in the United States, and considers itself to be the first university in the United States with both undergraduate and graduate studies. ...

À propos de la Spécialisation Achieving Personal and Professional Success

Based on four of the most popular courses taught at the Wharton School, Achieving Personal and Professional Success is designed to introduce the tools and techniques for defining and achieving success at home and at work. You'll learn how to find your passion and core values, how to apply these values to your own life, how to work well with others, how to communicate effectively, how to set goals, how to use influence to achieve these goals, and even how to say you are sorry. Through exercises, self-diagnostic surveys, quizzes, and many case studies, you'll discover how to define not only what you want, but also the best way to get it. While many business courses cover topics related to successful organizational practices, these courses provide key insights into successful personal practices, whether you are in the office or in your home. We all bring ourselves to work every day, and these courses will help you be your best self wherever you are....
Achieving Personal and Professional Success

Foire Aux Questions

  • Une fois que vous êtes inscrit(e) pour un Certificat, vous pouvez accéder à toutes les vidéos de cours, et à tous les quiz et exercices de programmation (le cas échéant). Vous pouvez soumettre des devoirs à examiner par vos pairs et en examiner vous-même uniquement après le début de votre session. Si vous préférez explorer le cours sans l'acheter, vous ne serez peut-être pas en mesure d'accéder à certains devoirs.

  • Lorsque vous vous inscrivez au cours, vous bénéficiez d'un accès à tous les cours de la Spécialisation, et vous obtenez un Certificat lorsque vous avez réussi. Votre Certificat électronique est alors ajouté à votre page Accomplissements. À partir de cette page, vous pouvez imprimer votre Certificat ou l'ajouter à votre profil LinkedIn. Si vous souhaitez seulement lire et visualiser le contenu du cours, vous pouvez accéder gratuitement au cours en tant qu'auditeur libre.

D'autres questions ? Visitez le Centre d'Aide pour les Etudiants.