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Avis et commentaires pour d'étudiants pour Improving Communication Skills par Université de Pennsylvanie

1,509 évaluations
397 avis

À propos du cours

Learn how to communicate more effectively at work and achieve your goals. Taught by award-winning Wharton professor and best-selling author Maurice Schweitzer, Improving Communications Skills is an essential course designed to give you both the tools you need to improve your communication skills, and the most successful strategies for using them to your advantage. You'll learn how to discover if someone is lying (and how to react if they are), how to develop trust, the best method of communication for negotiation, and how to apologize. You'll also learn when to cooperate and when to compete, how to create persuasive messages, ask thoughtful questions, engage in active listening, and choose the right medium (face-to-face conversation, video conference, phone call, or email) for your messages. By the end of the course, you'll be able to understand what others want, respond strategically to their wants and needs, craft convincing and clear messages, and develop the critical communication skills you need to get ahead in business and in life....

Meilleurs avis

11 mars 2020

This course surpassed my expectation. I can not only apply what I have learned in my professional life but also can help me to improve some personal aspects, like communication with my family members.

9 sept. 2020

An absolutely wonderful course on communication skills. Its a course every professional should take as it teaches the very basics of communication that we all should incorporate and practice everyday.

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301 - 325 sur 391 Avis pour Improving Communication Skills

par Pham T T

6 mai 2020


par Mutthiyala a K r

15 avr. 2020



22 juin 2019


par oseni d o

24 mars 2019


par Kevin T

19 avr. 2020


par Silvia K

19 avr. 2020


par Deleted A

17 avr. 2020


par Chau T K

19 juil. 2019


par Hoàng Đ T

4 déc. 2017



19 août 2017


par Jill L

16 juin 2020


par lisbeth l o

12 nov. 2018


par Aaron

22 juin 2020


par huang x

19 juin 2020


par Naif M A

29 juil. 2018



11 juil. 2018


par aymara b t

8 juin 2018


par Dimitris D

12 déc. 2017


par Cara T

21 juin 2017

It would have been nice if throughout the course the material was tied back to real world examples. So at the end of a week there might be a video saying 'hey this week we learned about building. Now we're going to look at how this might help you in a real world communication scenario. You've started a new job and it's your first day on the job. You want to make sure you're off to a good start' then maybe play through some examples of the right and wrong ways to build trust maybe with a question like the scenario plays and then the presenter asks 'was that the right way to build trust? Lets review' and then it plays back through the scene stopping for comments along the way.

par Nga D

4 mai 2018

Very useful materials based on interesting research. Mind opening to many effective communication practices that are based on research of real life examples. I'm excited to take a reflection of my communication, interaction with others everyday and practice what I have learned in this course to improve it. However, the course appears to me at first a collection of unconnected ideas and concepts. But when I get a better sense of the overview picture and the style of the Professor, I start kind of seeing how things are connected. I think this is something Professor should improve upon.

par Elle C

21 avr. 2020

Warm, engaging, articulate professor with well-studied, insightful concepts. I was expecting a course more focused on improving delivery/execution of actual (verbal) communications/presentation skills, but this course centered on broader topics around the behaviors/psychology of various aspects of communications (see syllabus for topics) highlighted with studies and stories, rather than the actual delivery of communications. Nonetheless, this was an interesting course as part of the overall Achieving Personal and Professional Success Specialization.

par Denis K

15 juil. 2020

It is a nice course but my anticipation was so high that I ended up being a little bit dissapointed. There are at least two reasons for that. The first reason is that this course lacks readings section. I expected to see some references to books and reseacrh literature so those students who wish to expore the topic more fully could do that. The second reason is that the course isn't challenging enough, although I do understand that it might not be true for everyone. I give this course 4 stars but in reality it's more like a 3.5 stars course to me.

par Hans

30 mai 2017

All the content is based on Professor's book Friends and Foe. It is quite good to combine these two learning resources together. There are quite a lot new perspectives and insights. The most wonderful part is the module 1 &2. The most practical part is the module 4. Module 3 on Deception is good. If the content can include more how we can take advantage of these findings, the course could be better.

par Jianwei W

6 févr. 2018

I found this course very informative, filled with many many aspects, physiology, cooperate communication, etc. It is not about how to write email but much deeper. I would appreciate better assignment design - real life situations which can immediately apply what I have learned. In the end, people are coming here to improve their real life communication skills not theories.

par Utku K

31 janv. 2018

Some more detailed could be more helpful I think, like non-verbal communication types, types of cons, signals in different cases, useful signals, not useful signals... But in general it was a very good course, I enjoyed everything, I wished furthering my knowledge in the area thats why would like to have more detail. Thank you very much! Great course!