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Learner Reviews & Feedback for Improving Communication Skills by University of Pennsylvania

4.7
stars
1,917 ratings

About the Course

Learn how to communicate more effectively at work and achieve your goals. Taught by award-winning Wharton professor and best-selling author Maurice Schweitzer, Improving Communications Skills is an essential course designed to give you both the tools you need to improve your communication skills, and the most successful strategies for using them to your advantage. You'll learn how to discover if someone is lying (and how to react if they are), how to develop trust, the best method of communication for negotiation, and how to apologize. You'll also learn when to cooperate and when to compete, how to create persuasive messages, ask thoughtful questions, engage in active listening, and choose the right medium (face-to-face conversation, video conference, phone call, or email) for your messages. By the end of the course, you'll be able to understand what others want, respond strategically to their wants and needs, craft convincing and clear messages, and develop the critical communication skills you need to get ahead in business and in life....

Top reviews

MG

Mar 11, 2020

This course surpassed my expectation. I can not only apply what I have learned in my professional life but also can help me to improve some personal aspects, like communication with my family members.

SP

Sep 9, 2020

An absolutely wonderful course on communication skills. Its a course every professional should take as it teaches the very basics of communication that we all should incorporate and practice everyday.

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51 - 75 of 494 Reviews for Improving Communication Skills

By R B

•

Jul 12, 2020

I am rating this course very highly because it has taught me many new things that I was not aware of. This course has given me much to think about and future steps to take in improving my communication skills. Prof. Schweitzer breaks the course down into very simple and easy to understand pieces that as a whole give a completely different take on effective communication.

By Jorge S

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Jan 28, 2021

An excellent course. He really expanded the idea that he had on communication skills. Especially the nature of lies and how to get out of them. Another important point is to be careful in the goals we set, since in some cases they can be counterproductive and lead people to cheat. Finally, the concept of how messages should be: short and memorable was renewed.

By Iva C

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Jun 26, 2020

Thank you professor Schweitzer for introducing these useful communication skills, in this course, I found the reason why I struggling with communicate to people and how to correct it. Now I feel more effectively and smooth when dealing with people, this is a huge boost in my life and will definitely be an important advantage that impact my career later on.

By Sergio A M T

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Dec 15, 2020

I'm impressed for the contents explained by the instructor, I'm an introvert person who always had a bit trouble to communicate effectivley but now I feel more confident, I have been practicing the tips I learnt with my friends and family and now I can understand and have better conversations with them. I quite recommend this course, it's unforgettable.

By Tashini L S

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Apr 19, 2020

I am glad that I took this course, it is challenging and insightful. I hope I am able to apply what I've learned in real life. I enjoyed week 3: Deception and Week 4: Effective Communication the most! I am very happy for an opportunity to participate in this course, and look forward to joining more of them. Thank you Prof. Schweitzer for your knowledge!

By Geoffrey M

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Jun 23, 2020

Complete! This is one of the most engaging and practical courses I have done. Prof Schweitzer was clear in explaining, concise in presenting, stayed relevant all the way from Module 1 through to 4. I found this course to be highly educative and applicable to daily situations and I highly recommend it. Thank you.

By Soo f S

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May 30, 2020

Very relevant life skills learned during the course, the facilitator was very convincing with abundance of information, examples and statistics. It also presented a different outlook on mundane previously unnoticed factors in communication that wasn't realized leading to a new and improved thought process.

By Andreas R

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Oct 26, 2021

The course gives a lot of interesting insights into various aspects of communication. These are explained well and the quiz structure motivates to go back through the material. An improvement would be to put the individual pieces into a broader context and support developing a communication strategy.

By Paul B

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Jan 20, 2021

I found the course very useful. The professor was very clear, concise and provided interesting examples on each communication topic. Thank you so much for the work done to create this quality course.

P.S. in module 4 I believe the quiz was automatically deducting 20% due to a calculation error.

By Hans R

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Sep 24, 2020

The course exceeded my expectations. It teaches you the different communication skill strategies in practical life situations with relevant examples. I surely recommend this course to anyone wishing to explore communication practices and develop the skills to communicate more effectively.

By Lucy L

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Apr 13, 2020

I finished this course in two days. The information is applicable to every area of life. Super accessible and instructor conveyed information in a pleasant and mild manner. I highly recommend this course to everyone. It will definitely enrich and open up your engagement with the world.

By Mehek B

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Jun 4, 2020

Cannot measure in words how much knowledge this course has provided me with. Be it, the personal or professional sphere of life, this course is attributed to teaching me the smallest of communication methods.

A wonderful professor with an ocean of knowledge and a wonderful initiative.

By Ali J R

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Jun 22, 2023

Great course for general social development in the corporate world. I finished it in 3 days - just take some hours (2-4) out of your day, stream the videos at a faster speed (if possible), and take notes.

I believe it can absolutely supplement your application for future employers.

By Dr. S S M

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Aug 22, 2021

A wonderful course. It was interesting and engaging from start to finish. The quizzes were really fun to do. A big thank you to Professor Maurice Schweitzer for explaining these great concepts so succinctly. I must add that I very much enjoyed his subtle sense of humor!

By Guerville J

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Jun 3, 2020

When I finished this course, I was just wondering, why all these things were not taught at school. So many of these recommendations / reflections would have been so helpful in the past. The best time to do this course was 5 years ago, the second best time is today ;)

By Sharad A

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Nov 10, 2019

Excellent material on important topics that are usually taken for granted or dealt with intuitively, and often incorrectly. A highly recommended course to better understand the way of the world, and equip oneself to deal with it, and transform it to a global good.

By Gary S

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Apr 28, 2020

Excellent. This is definitely less about actual communication and more about the strategy of what, when, how, and why to communicate. You won't learn to write better or make flashier presentations but you will learn how to have more impact through communication.

By Michele C

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Oct 8, 2017

I really enjoyed the course.

I have learn smooch about communication by considering my counterpart first and also by considering her/his implicit communication.

Most of the topics touched in the course are very helpful in my daily working life.

Thank you for that.

By Sasa Z

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May 22, 2022

Professor Schweitzer is very knowledgable and has a great ability to structure information and at the same time convey it in a very easy to digest manner. Also his personality is very enjoyable, making this course feel like going out for coffee with a friend.

By Shapkina E

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Mar 24, 2019

That was a challenging course. A lot of new vocabulary and course by itself took a lot attention and time from me. I am happy I completed it and I wish now to read all notes and start applying knowledge in practice. Thanks for this course. Regards, Elizaveta.

By Hrishikesh R

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Oct 10, 2017

Brilliant course. Coming from the field of design, these communication skills are extremely important when dealing with clients and with users. The instructor provided plenty of examples to explain the concepts he was teaching. The load was not heavy either!

By Suhaimi C

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Jul 23, 2021

Awesome and interesting topics and course. Thank you for teaching and sharing this course. Contents are great and eye opening to be more effective communicator. Highly recommend taking this course if you would like to improve your communication skills.

By Kristine B

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Apr 15, 2020

This is the most engaging online course I've taken. For me it was like reading a good book. I couldn’t put it down. The real-life stories and examples were fascinating and provided a way for me to remember what I learned. I highly recommend!

By Ravi V B

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May 20, 2020

Many many thanks to the professor for this excellent training. After working in the industry so many years, i could learn a lot on this course. I am grateful to this training and the professor. The program was well structured and easy to learn.

By Xun Y

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Jan 9, 2021

Great course! The content may seem easy in the first place (a lot of them are just common sense). However, if you dig deep and take practic, you will end up with a lot of takeaways. For example, active listening chapter is quite useful.