Do you work for a nonprofit or in the social sector? Are you struggling to solve the problems and meet the needs of the people you serve? Come learn more about how design thinking, a human-centered approach to problem solving, can help you truly understand an issue, generate ideas worth testing and iterate to find solutions that make a real difference. Through global stories from areas as diverse as government, health care, and education, we’ll show you the tools, techniques and mindset needed to use design thinking to uncover new and creative solutions in the social sector.
The development of this course was supported by the Batten Institute for Entrepreneurship and Innovation at the University of Virginia's Darden School of Business. For more about the Batten Institute, see:
http://www.darden.virginia.edu/batten-institute/
@BattenInstitute
@DesignatDarden
Design Thinking for the Greater Good: Innovation in the Social Sector
proposé par
Université de Virginie
À propos de ce cours
4.5
67 notes
Ce que vous allez apprendre
What design thinking is and when to use it
How to prepare to see and take action when opportunity arises
How to use design thinking to generate innovative ideas
How to take the many ideas you generate and determine which ones are likely to produce specific, desired outcomes
Compétences que vous acquerrez
PrototypingProblem SolvingUser-Centered DesignDesign ThinkingSocial Issues
Programme du cours : ce que vous apprendrez dans ce cours
Semaine
12 heures pour terminer
DESIGN THINKING FUNDAMENTALS
Welcome to the first week of Design Thinking in the Social Sector! This week, we provide an overview of design thinking: what it is, why it is different, and why we need it in these uncertain times, especially in complex organizations. We’ll examine the four simple questions at the heart of the design thinking methodology, and illustrate that approach with a visit to the Kingwood Institute in the UK. We’ll conclude this module by giving you a chance to hear from some other experts – Angela Meyer on the visualization tool and Dan Pink on six abilities that matter most.
13 vidéos (Total 73 min), 1 quiz
13 vidéos
What is Design Thinking?4 min
Why is Design Thinking Important?4 min
How is Design Thinking Different?10 min
Four Questions Animation54s
Four Questions and What Is?3 min
Four Questions: What If? What Wows? What Works?6 min
Kingwood Intro5 min
Kingwood and What Is?4 min
Kingwood and What If, What Wows, What Works5 min
Dealing with Complex Social Systems8 min
Visualization7 min
Six Abilities That Matter Most5 min
1 exercices pour s'entraîner
Week 1 Design Thinking Fundamentals Quiz20 min
Semaine
21 heures pour terminer
BEFORE YOU BEGIN, AND ASKING "WHAT IS?"
Welcome back! This week, we’ll examine the types of problems that are well-suited for design thinking. We'll recognize what we need to do before we begin a project, and then take a deep dive into the first question in the design thinking process, “What is?” and the concepts of insights and design criteria. You’ll see how asking “What is?” helped improve daily living for adults with autism, their families, and the staff of the Kingwood Trust. Then we’ll look at the Monash University Medical Centre in Australia and how it asked this same question to make patient-centered care a reality. Along the way you’ll learn about two design tools: journey mapping and repertoire.
12 vidéos (Total 57 min), 1 quiz
12 vidéos
Week 2 Overview2 min
Introduction to What Is?7 min
Kingwood Trust: Ethnography Part 17 min
Kingwood Trust: Ethnography Part 24 min
Monash University Medical Centre Intro2 min
Monash Looks at What Is7 min
Journey Maps and Unmet Customer Needs3 min
Four Things to Know About Journey Maps3 min
Journey Map Example: The Whole Aquarium3 min
More Journey Map Examples4 min
Journey Maps: My Favorite Tool3 min
Assessing and Expanding Your Repertoire6 min
1 exercices pour s'entraîner
Week 2 Before You Begin, And Asking "What Is?" Quiz20 min
Semaine
32 heures pour terminer
A MINDSET FOR INNOVATION, AND ASKING "WHAT IF?"
Welcome back! This week, we'll continue our exploration of repertoire and a "mindset for innovation" through two personas we call George and Geoffrey. We'll examine the question "What If?" as a way to think about possibilities. You'll look closely at how brainstorming within the design thinking process helped organizations as different as the Federal Drug Administration and the leaders of a small town of Iveragh, Ireland. This week's tools, storytelling and stakeholder mapping, illustrate ways to gather more information about projects and users.
11 vidéos (Total 75 min), 1 quiz
11 vidéos
Week 3 Overview3 min
Introduction to What If?3 min
The Challenge of Possibility: Geoffrey and George, Part 112 min
The Challenge of Possibility: Geoffrey and George, Part 211 min
Intro to Iveragh, Kerry Part 18 min
Iveragh and What If, Kerry Part 24 min
The FDA Intro5 min
FDA Design Thinking Description7 min
Stakeholder Mapping4 min
Stakeholder Example7 min
Storytelling5 min
1 exercices pour s'entraîner
Week 3 A Mindset For Innovation, And Asking "What If?" Quiz20 min
Semaine
44 heures pour terminer
ASKING "WHAT WOWS?" AND "WHAT WORKS?"
Welcome to our final week! This week we transition from idea generation to testing by examining the intersection of what stakeholders want and what the organization can sustainably offer. We'll consider the role of prototypes as a way to test our assumptions about a solution, and consider what it takes to launch a solution into practice, and see real-life examples of prototyping and testing in social sectors as diverse as healthcare and agriculture. You'll begin to think about your own social sector challenge you could tackle with design thinking. We end this week with some advice and actions for impact.
14 vidéos (Total 67 min), 5 lectures, 2 quiz
14 vidéos
Week 4 Overview4 min
Intro to What Wows: Assumption Testing3 min
Whiteriver Part 1: First Assumptions5 min
Whiteriver Part 2: Reassessing Assumptions4 min
Intro to What Wows: Prototyping4 min
MasAgro: Creating a Space for Experimentation3 min
MasAgro's Hub System4 min
MasAgro's Innovation Network5 min
Intro to What Works3 min
Monash Learning Launch3 min
Monash Initiative: Long Patient Stays5 min
Integrating DT Across Monash Organization4 min
Reviewing Our Lessons6 min
Actions for Impact8 min
5 lectures
Indian Health Service (IHS) Hospital Check-in Redesign10 min
Agile Psychological Medicine Clinic10 min
Design Thinking Opportunity: Assignment Overview10 min
Identifying a Design Thinking Opportunity10 min
Design Thinking Opportunity: Assignment Rubric10 min
1 exercices pour s'entraîner
Week 4 Asking "What Wows" and "What Works" Quiz20 min
Enseignants
Jeanne M. Liedtka
United Technologies Corporation Professor of Business AdministrationDarden School of Business
À propos de Université de Virginie
A premier institution of higher education, The University of Virginia offers outstanding academics, world-class faculty, and an inspiring, supportive environment. Founded by Thomas Jefferson in 1819, the University is guided by his vision of discovery, innovation, and development of the full potential of students from all walks of life. Through these courses, global learners have an opportunity to study with renowned scholars and thought leaders.
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