This course is the first of a series that aims to prepare you for a role as an entry-level IT Support Specialist. In this course, you’ll be introduced to the world of Information Technology, or IT. You’ll learn about the different facets of Information Technology, like computer hardware, the Internet, computer software, troubleshooting, and customer service. This course covers a wide variety of topics in IT that are designed to give you an overview of what’s to come in this certificate program.
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GoogleÀ propos de ce cours
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Dates limites flexibles
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Certificat partageable
Obtenez un Certificat lorsque vous terminez
100 % en ligne
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Niveau débutant
Approx. 25 heures pour terminer
Anglais
Sous-titres : Arabe, Français, Portugais (européen), Italien, Portugais (brésilien), Vietnamien, Allemand, Russe, Anglais, Espagnol
Compétences que vous acquerrez
Binary CodeCustomer SupportLinuxTroubleshooting
Dates limites flexibles
Réinitialisez les dates limites selon votre disponibilité.
Certificat partageable
Obtenez un Certificat lorsque vous terminez
100 % en ligne
Commencez dès maintenant et apprenez aux horaires qui vous conviennent.
Niveau débutant
Approx. 25 heures pour terminer
Anglais
Sous-titres : Arabe, Français, Portugais (européen), Italien, Portugais (brésilien), Vietnamien, Allemand, Russe, Anglais, Espagnol
Offert par
Google Career Certificates are part of Grow with Google, an initiative that draws on Google's 20-year history of building products, platforms, and services that help people and businesses grow. Through programs like these, we aim to help everyone– those who make up the workforce of today and the students who will drive the workforce of tomorrow – access the best of Google’s training and tools to grow their skills, careers, and businesses.
Programme du cours : ce que vous apprendrez dans ce cours
4 heures pour terminer
Introduction to IT
Welcome to Technical Support Fundamentals, the first course of the IT Support Professional Certificate! By enrolling in this course, you are taking the first step to kickstarting your career in tech. In the first week of the course, we'll learn about how computers were invented, how they've evolved over time, and how they work today. We will also learn about what an "IT Support Specialist" is and what they do in their job. By the end of this module, you will know how to count like a computer using binary and understand why these calculations are so powerful for society. So let's get started!
4 heures pour terminer
14 vidéos (Total 51 min), 6 lectures, 3 quiz
5 heures pour terminer
Hardware
In the second week of this course, we'll learn about what's inside a computer. We'll learn all about the hardware components or different pieces inside a computer. We'll discover what each component does and how they work together to make a computer function. By the end of this module, you will also know how to build a computer from scratch!
5 heures pour terminer
17 vidéos (Total 80 min), 7 lectures, 4 quiz
6 heures pour terminer
Operating System
In the third week of the course we will become familiar with operating systems. We discuss the operating systems that are most widely used today and learn how an operating system interacts with computer hardware. We will learn about the startup process of an operating system and show you how to install the Windows, Linux and Mac OS X operating systems from scratch. At the end of this module you will interact directly with the Windows and Linux operating systems via the Qwiklabs environment.
6 heures pour terminer
21 vidéos (Total 69 min), 6 lectures, 5 quiz
3 heures pour terminer
Networking
In the fourth week of this course, we'll learn about computer networking. We'll explore the history of the Internet and what "The Web" actually is. We'll also discuss topics like Internet privacy, security, and what the future of the Internet may look like. You'll also understand why the Internet has limitations even today. By the end of this module, you will know how the Internet works and recognize both the positive and negative impacts the Internet has had on the world.
3 heures pour terminer
15 vidéos (Total 44 min), 1 lecture, 2 quiz
Avis
Meilleurs avis pour TECHNICAL SUPPORT FUNDAMENTALS
par JB3 août 2020
I enjoyed all the presenters of the videos, they really took their time to get me involved and explained all the content clearly. I also enjoyed the videos that talked about current and future trends.
par SA19 janv. 2021
Starting from scratch, I feel like I've gained a great basic understanding of IT support. It was informative, and it has motivated me and left me hungry for more. I am excite to start the next course!
par PK7 mai 2021
It was great learning with all the mentors and I learned lots of new things and also get to know about the experiences of the mentors themselves. Also, I am looking forward to continuing this journey.
par CR18 juil. 2020
This is such a wonderful course that I had ever. Especially that role plays in week-6 about customer service is pretty awesome. Thank you google for making us knowledgeable and enjoyable both at time.
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