This course is the first of a series that aims to prepare you for a role as an entry-level IT Support Specialist. In this course, you’ll be introduced to the world of Information Technology, or IT. You’ll learn about the different facets of Information Technology, like computer hardware, the Internet, computer software, troubleshooting, and customer service. This course covers a wide variety of topics in IT that are designed to give you an overview of what’s to come in this certificate program.
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Compétences que vous acquerrez
Binary CodeCustomer SupportLinuxTroubleshooting
Certificat partageable
Obtenez un Certificat lorsque vous terminez
100 % en ligne
Commencez dès maintenant et apprenez aux horaires qui vous conviennent.
Dates limites flexibles
Réinitialisez les dates limites selon votre disponibilité.
Niveau débutant
Approx. 24 heures pour terminer
Anglais
Sous-titres : Arabe, Français, Portugais (européen), Chinois (simplifié), Italien, Portugais (brésilien), Vietnamien, Coréen, Allemand, Russe, Turc, Anglais, Espagnol
Offert par
The IT Support Professional Certificate program is part of Grow with Google, an initiative that draws on Google's 20-year history of building products, platforms, and services that help people and businesses grow. Through programs like these, we aim to help everyone– those who make up the workforce of today and the students who will drive the workforce of tomorrow – access the best of Google’s training and tools to grow their skills, careers, and businesses.
Programme du cours : ce que vous apprendrez dans ce cours
4 heures pour terminer
Introduction to IT
Welcome to Technical Support Fundamentals, the first course of the IT Support Professional Certificate! By enrolling in this course, you are taking the first step to kickstarting your career in tech. In the first week of the course, we'll learn about how computers were invented, how they've evolved over time, and how they work today. We will also learn about what an "IT Support Specialist" is and what they do in their job. By the end of this module, you will know how to count like a computer using binary and understand why these calculations are so powerful for society. So let's get started!
4 heures pour terminer
14 vidéos (Total 51 min), 6 lectures, 3 quiz
14 vidéos
Program Introduction5 min
What is IT?4 min
What does an IT Support Specialist do?2 min
Course Introduction2 min
From Abacus to Analytical Engine5 min
The Path to Modern Computers11 min
Kevin Career1 min
Computer Language3 min
Character Encoding3 min
Binary2 min
How to Count in Binary3 min
Abstraction2 min
Computer Architecture Overview3 min
Kevin Advice1 min
6 lectures
Navigating Coursera10 min
Program Surveys10 min
How to Use Discussion Forums10 min
Get to Know Your Classmates10 min
Supplemental Reading on Logic Gates10 min
About Graded Plugins10 min
3 exercices pour s'entraîner
Binary30 min
Computer Architecture30 min
How to Count in Binary30 min
5 heures pour terminer
Hardware
In the second week of this course, we'll learn about what's inside a computer. We'll learn all about the hardware components or different pieces inside a computer. We'll discover what each component does and how they work together to make a computer function. By the end of this module, you will also know how to build a computer from scratch!
5 heures pour terminer
17 vidéos (Total 80 min), 7 lectures, 4 quiz
17 vidéos
Module Introduction2 min
Introduction to Computer Hardware4 min
Programs and Hardware8 min
Joe Diversity1 min
CPU4 min
RAM3 min
Motherboards3 min
Storage4 min
Power Supplies4 min
Mobile Devices3 min
Batteries and Charging Systems4 min
Peripherals4 min
BIOS4 min
Ben's Advice1 min
Putting it All Together21 min
Mobile Device Repair2 min
One program, many futures1 min
7 lectures
Supplemental Reading for CPUs10 min
Supplemental Reading for CPU architecture10 min
Supplemental Reading for Data Storage10 min
Supplemental Readings for Batteries and Charging Systems10 min
Supplemental Reading for USB Peripherals10 min
Supplemental Reading for Projectors10 min
About Graded Plugins10 min
4 exercices pour s'entraîner
The Modern Computer30 min
Components30 min
Starting It Up30 min
Assemble a Computer30 min
6 heures pour terminer
Operating System
In the third week of this course, we'll learn about operating systems. We'll discuss the common operating systems that are used today and understand how they work with the computer hardware. We'll learn about the "boot process" of an operating system and show you how to install Windows, Linux and Mac OSX operating systems from scratch. By the end of this module, you'll use the Qwiklabs environment to interact directly with the Windows and Linux operating systems.
6 heures pour terminer
21 vidéos (Total 69 min), 6 lectures, 5 quiz
21 vidéos
Module Introduction2 min
Remote Connection and SSH5 min
Remote Connections on Windows4 min
Components of an Operating System6 min
Files and File Systems3 min
Process Management2 min
Memory Management2 min
I/O Management2 min
Interacting with the OS: User Space3 min
Logs2 min
The Boot Process2 min
Mobile Operating Systems1 min
Cindy Drive & Career Path1 min
Choosing an Operating System3 min
Virtual Machines2 min
Installing Windows5 min
Installing Linux6 min
What is Chrome OS?3 min
Installing Mac OS X3 min
Tri Ngo Obstacles & How to be successful in IT1 min
Introduction to Qwiklabs1 min
6 lectures
Supplemental reading for Remote Connections in Windows10 min
Supplemental Reading for Chrome OS10 min
Supplemental Reading for ReFS File System10 min
Supplemental Reading for Choosing an OS10 min
Supplemental Reading for Ubuntu10 min
Instructions for Accessing Linux and Windows Qwiklabs10 min
3 exercices pour s'entraîner
What is an Operating System?30 min
Installing an Operating System30 min
Accessing Qwiklabs30 min
3 heures pour terminer
Networking
In the fourth week of this course, we'll learn about computer networking. We'll explore the history of the Internet and what "The Web" actually is. We'll also discuss topics like Internet privacy, security, and what the future of the Internet may look like. You'll also understand why the Internet has limitations even today. By the end of this module, you will know how the Internet works and recognize both the positive and negative impacts the Internet has had on the world.
3 heures pour terminer
15 vidéos (Total 44 min), 1 lecture, 2 quiz
15 vidéos
Module Introduction3 min
Basics of Networking7 min
Networking Hardware3 min
Language of the Internet2 min
The Web3 min
Victor First Job1 min
History of the Internet4 min
Limitations of the Internet3 min
Changing Careers1 min
Impact3 min
Internet of Things1 min
Gian What he does in Android Security1 min
Privacy and Security3 min
Heather Adkins Keeping Hackers Out2 min
Learner Story: Melinda40s
1 lecture
Supplemental Reading for Internet of Things10 min
2 exercices pour s'entraîner
Limitations of the Internet30 min
Networking50 min
Avis
Meilleurs avis pour TECHNICAL SUPPORT FUNDAMENTALS
par SD15 mai 2020
I actually have some experiences in IT so doing the course was very easy for me, but the content is awesome. It will be really beneficial for a beginner. I am looking forward to complete next courses!
par SS23 juil. 2020
While not exactly perfect, it is an outstanding course to get introduced to IT support along with great samples of issues one may come across, along with great hands on practice via a virtual machine.
par FK9 mars 2018
An excellent introductory course. The all around material was well presented, the instructors are doing a great job passing on their knowledge. The weekly assignments were interesting and fun to take.
par SS6 juin 2020
It was great learning with all the mentors and I learned lots of new things and also get to know about the experiences of the mentors themselves. Also, I am looking forward to continuing this journey.
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