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Avis et commentaires pour l'étudiant pour Technical Support Fundamentals par Google

17,778 notes
4,143 avis

À propos du cours

This course is the first of a series that aims to prepare you for a role as an entry-level IT Support Specialist. In this course, you’ll be introduced to the world of Information Technology, or IT. You’ll learn about the different facets of Information Technology, like computer hardware, the Internet, computer software, troubleshooting, and customer service. This course covers a wide variety of topics in IT that are designed to give you an overview of what’s to come in this certificate program. By the end of this course, you’ll be able to: ● understand how the binary system works. ● assemble a computer from scratch. ● choose and install an operating system on a computer. ● understand what the Internet is, how it works, and the impact it has in the modern world. ● learn how applications are created and how they work under the hood of a computer. ● utilize common problem-solving methodologies and soft skills in an Information Technology setting....

Meilleurs avis


May 08, 2019

Great course for beginners and experts. Easy to understand and a good refresher for those who have been into IT for a long date. Recommend it to everyone looking for a high quality course on coursera.


Oct 04, 2018

Starting from scratch, I feel like I've gained a great basic understanding of IT support. It was informative, and it has motivated me and left me hungry for more. I am pumped to start the next course!

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201 - 225 sur 4,137 Examens pour Technical Support Fundamentals

par Joseph ( H

Feb 24, 2019

Fantastic course to get familiar with the basics or a refresher.

par Everett J L

Feb 25, 2019

I had not even considered changing the course of my career until I took this course. I now have a new fire and enthusiasm I haven't had in years, and am excited to deep dive into technology as a new chapter in my life. I have already had a career with the U.S. Army, and planned on continuing to do what I did in uniform in the civilian sector. I may be competing with much younger people, but I do believe I will be very happy doing this.

par Leonardo R

Feb 25, 2019

This lesson really helps you understand the fundamentals of technical support.

par Franklin O

Feb 25, 2019

Great Course!!!!


Mar 21, 2019

Great course,great team

par Norlant P

Mar 21, 2019

Great thanks Google

par Ernesto A

Mar 21, 2019

excelente plataforma para aprender!!

par Glenn h

Mar 20, 2019

great course

par Md T

Mar 20, 2019

Its very useful you can learn a lot of things.

par Cesar C

Mar 21, 2019

very good course

par Shaun A

Mar 19, 2019

I absolutely loved it. It was so easy since I knew so much already, but it was nice to learn new stuff too.

par Naitik s

Mar 20, 2019

great one

par Robert A L

Mar 21, 2019

good intro course to all things IT. went into areas like customer service and job searching too. As someone who works with sick and angry customers on a daily basis I forget sometimes that other people have not been in those same situations and can use a good primer on what to expect. thank you Google and keep up the good work

par Joseph A

Mar 21, 2019

It is an eye opener!

par Terry A W

Mar 20, 2019

I learned a lot of IT basics in a few weeks. It's fast paced and I definitely enjoyed using the forums to get help!

par Mohammed J

Mar 21, 2019

Love the way the instructor explain.

par Jonathan

Mar 21, 2019

good course, efficient and covers the core of what is needed to know.

par Mahmud A

Mar 20, 2019

Good Job by Google team. Learned a lot.

par Erik W

Mar 21, 2019

Excellent way to start off the certificate series. Was enjoyable, simple and fun.

par Raghib H W S

Mar 21, 2019


par Deleted A

Mar 20, 2019


Easy to understand

par Nathan W

Feb 27, 2019

I am currently a full-time student studying Information Systems in a Bachelor's program while working part-time as an IT intern. As someone who just completed their A+ certification, this material was somewhat simple, but (and it's a big "but"), I have absolutely loved this coursework. The material is presented in a friendly and digestible manner that would be approachable for any IT novice.

My favorite by far was the class in Troubleshooting and Customer Service. I learned a great deal and appreciated the role playing and scenario-driven style of the material.

par Dwight C

Feb 27, 2019

I have learned a lot of the things I did not know about Technical Support Fundamentals. I have used this course and other material to further my knowledge on this subject.

par Venetta J S

Feb 28, 2019


par Dawit D

Feb 28, 2019

Very interesting, easy and friendly approach instructional method.