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Avis et commentaires pour l'étudiant pour Technical Support Fundamentals par Google

15,365 notes
3,507 avis

À propos du cours

This course is the first of a series that aims to prepare you for a role as an entry-level IT Support Specialist. In this course, you’ll be introduced to the world of Information Technology, or IT. You’ll learn about the different facets of Information Technology, like computer hardware, the Internet, computer software, troubleshooting, and customer service. This course covers a wide variety of topics in IT that are designed to give you an overview of what’s to come in this certificate program. By the end of this course, you’ll be able to: ● understand how the binary system works. ● assemble a computer from scratch. ● choose and install an operating system on a computer. ● understand what the Internet is, how it works, and the impact it has in the modern world. ● learn how applications are created and how they work under the hood of a computer. ● utilize common problem-solving methodologies and soft skills in an Information Technology setting....

Meilleurs avis


Feb 15, 2018

Great introduction to IT and the different standards that are used in the field. It really gives you an idea of what to expect and the different aspects that you may encounter while you're on the job.


Oct 04, 2018

Starting from scratch, I feel like I've gained a great basic understanding of IT support. It was informative, and it has motivated me and left me hungry for more. I am pumped to start the next course!

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126 - 150 sur 3,507 Examens pour Technical Support Fundamentals

par Darryl B

Feb 05, 2019

I really enjoyed this course. It was a great introduction for persons new to IT. I was familiar with many of the concepts but it was a great refresher.

par Isaac B G

Feb 06, 2019

Perfect foundation to build the rest of your IT knowledge on if you're new to it, like me.

par Jasmine S

Feb 05, 2019

It was a great introduction and I am excited to learn more.

par Chukwunonye U C

Feb 05, 2019

I learnt a lot from this module. It was informative.

par Destini M

Jan 26, 2019

One of my favorite courses so far! Very detailed and easy to understand the material. I would recommend to anyone who wants to get into the IT industry.

par Daryl A

Jan 26, 2019

great course!

par Kevin D

Jan 26, 2019

Great introduction to IT if you have never been around it or just starting out in it. It gives you a very well over view of support fundamentals

par White D

Feb 07, 2019

This course is awesome, it has simplified contents that can help anyone with less or no knowledge about IT to gear up and start running.

par Alexandria G

Nov 22, 2018

Very informative!

par Yuhang Z

Nov 20, 2018

Good start into IT support industry

par Yamilet C C M

Nov 20, 2018

Thank you for all the knowledge transferred.

par Lawrence P B

Nov 22, 2018

I really enjoyed the lay-out.

par Jacob H

Nov 06, 2018

I enjoyed it. class was definitely a mile high overview. looking forward to the rest of the program.


Nov 07, 2018

Learning was made easy and convenient for a busy professional

par Vero H

Nov 06, 2018

Very good intro course! Can't wait to finish the entire specialization. :)

par Marcelo M

Nov 07, 2018

Good course

par Tian Q

Nov 06, 2018

This course gives me a taste on all the broad aspects of IT support. For those who are hesitating on taking this program, you should try the first course and then decide. Personally I was attracted to all the aspects mentioned in this course and decided to finish the rest of this program. Also, if you are not considering getting this certificate, knowing a little bit more about IT will also be helpful.

par Myles J

Nov 06, 2018

Great program and instruction so far!

par Terry J H

Nov 24, 2018

Great pace for a beginner!

par Lana L

Nov 24, 2018

It was challenging for me

par Charito T N

Nov 24, 2018

This is amazing! Thank you coursera! I really appreciate it!

par Nicolas Y F

Nov 25, 2018

great course!!!

par leonardo a

Nov 08, 2018


par Erick D C

Nov 08, 2018

Great course, just what I was looking for to make a change on my career.

par Freddy M

Nov 09, 2018