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Avis et commentaires pour l'étudiant pour Technical Support Fundamentals par Google

18,647 notes
4,366 avis

À propos du cours

This course is the first of a series that aims to prepare you for a role as an entry-level IT Support Specialist. In this course, you’ll be introduced to the world of Information Technology, or IT. You’ll learn about the different facets of Information Technology, like computer hardware, the Internet, computer software, troubleshooting, and customer service. This course covers a wide variety of topics in IT that are designed to give you an overview of what’s to come in this certificate program. By the end of this course, you’ll be able to: ● understand how the binary system works. ● assemble a computer from scratch. ● choose and install an operating system on a computer. ● understand what the Internet is, how it works, and the impact it has in the modern world. ● learn how applications are created and how they work under the hood of a computer. ● utilize common problem-solving methodologies and soft skills in an Information Technology setting....

Meilleurs avis


Oct 04, 2018

Starting from scratch, I feel like I've gained a great basic understanding of IT support. It was informative, and it has motivated me and left me hungry for more. I am pumped to start the next course!


May 08, 2019

Great course for beginners and experts. Easy to understand and a good refresher for those who have been into IT for a long date. Recommend it to everyone looking for a high quality course on coursera.

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76 - 100 sur 4,350 Examens pour Technical Support Fundamentals

par Andres H

Dec 24, 2018

Well very motivational introductory course. It gives you a spoon of reality and even if it's a little quick you end learning a lot on both basics and intermediate IT supports functions

par Lee T L

Dec 23, 2018

A really good fundamental course for beginners starting out in a IT career. Although most of them can be learnt in your everyday life (only if your have the interest to find out) through observations but having experts to provide, in a sense, first-hand advice is pretty helpful. Personally, I really love the Qwiklabs assessments which provide virtual hands-on exercises to enhance a learner's experience in not just plain reading on e-contents. In overall, pretty awesome course!

par OMER A A B

Dec 10, 2018

Even the terrorists deserve education. Is it because I was born in Sudan that I can not take a certificate and I am a terrorist? WTF

par Scott M

Dec 10, 2018

well done class

par Solomon A

Dec 12, 2018

It s a brainer i like it

par Taylor J

Dec 12, 2018

I'm having a great time with this course thus far. Easy to understand, convenient, and full of lots of useful info in the field for beginners and advanced learners.

par Robert C

Dec 12, 2018

Thanks to all that participated in putting this program together. It has opened my eyes to a broad new world.

par Isaiah

Dec 12, 2018

While very much basic and entry-level, it was nice to touch up on the foundational aspects of IT. I'd recommend this to anyone brand new to IT or if they've been around it for a few years now.

par Jade E

Dec 12, 2018

This was a really fun and hands-on course. I learned a lot!


Dec 13, 2018

Excellent technical explanation and basic thoughts..

par Keisuke K

Dec 26, 2018

This course was a great introduction,

par Enayatullah S

Dec 26, 2018

It is very helpful and great!

par Seema

Dec 25, 2018

good idea about basic it course

par Abed R

Dec 26, 2018

So far good experience very helpful, the best IT a to z course for entry level admins.

par Cheng Z

Dec 26, 2018

Helpful course, very good for beginners to the field indeed.

par Kenton R

Jan 01, 2019

Excellent content and outline

par Clarence S

Dec 20, 2018

Great Course!!!

par Carl J

Dec 31, 2018

I learned a lot and I feel comfortable that i'm going to do good in the field because of this course.

par Martin W

Dec 31, 2018

Great course!

par William M F

Jan 27, 2019

It shows a good overview of IT fundamentals. Thank to everybody that provided this course.

par Mary H K

Jan 27, 2019

I found everything that was covered vey informative. It was interesting to learn not only how to build a computer but how it actually worked.


Jan 28, 2019

Must course for everyone as everyone need to learn about basic computer to survive in future.

par Chad H

Jan 26, 2019

Great experience so far.

par Alan H

Jan 26, 2019

Excellent Fundamentals course, fully rounded and taught by varied professionals to accentuate the best of each aspect of technical support basics with some advanced concepts done simply, out of the gate. This course preps you for moving on to other essentials aspects of tech support, like file and process analysis.

I would recommend this course to anyone who is serious about a career in technical support.

par Lindsey Y

Jan 27, 2019

I felt this was a great introduction to get my feet wet in the world of technology.