For beginners, this is very ambitious but comprehensive introduction to Technical Support Fundamentals by Google employees who actually do that work.

Good overview of Tech support and IT fundamentals. Pay attention since everything else in the Google Certification bundle will build on this course.

Technical Fundamentals couldn't be better than this ! - in simple words . Special thanks to google team who simply the complex scenario at each step.

Excellent course, I learned a lot of theory and practical stuff I didn't know as a computer science Student, and I look forward to the next content.

This course was so wonderful i have learn on troubleshooting and dealing with clients or customers on toubleshooting and ticketing on device issues

I definitely learned a lot and although I'm a "techie" by nature, this course specialization has opened my eyes to going forward to a career change!

I really enjoy this course. The instructors speak clearly with perfect talking pace making it easy for me to follow as a non-native english speaker.

Really awesome course to purse. I loved it and loved all the instructors, how they explain is really outstanding. A must try course for Tech Lovers.

Great introduction to IT and customer service in general. They teach you all the basics and you can really grasp where the IT support world starts!

Amazing and informative course. I'm glad I finished it and got interesting information. Thank you to the team that created amazing courses like this

I understand so much from this course and in simple terms

challenges are bound to be present but I overcame them with the help of concise examples.

I think it is a good introduction. It gives a general overview of the it field and lets them know what there in for if they continue into this field

This course thought me the fundamentals of Technical support and further introduced me to all that is needed to become a professional in IT support.

An amazing and memorable journey. Thanks Coursera for this splendid opportunity to study, platform and Financial Aid. Thanks Google for this course.

Very informative and helpful in understanding all that the world of IT involves. Also, thank you to everyone that took their time to help make this.

Good coverage of everything i need to know in order to get started. It isn't everything and requires self learning but that is what IT is all about.

I found the course very helpful for someone that had basic computer knowledge. Now I feel more confident going on to learn Cloud computing or python

After so many bad learning experiences, this course ensured me that I am far from incapable. I just needed the right method, that's all. Thank you.

I really enjoyed the course , Im just average computer person looking to get more involved with computers and making a occupational change

Thank you

Even if you don't know any thing about computers, this course will boost your knowledge in a big way. Be Brave take this course,,,,,,,Do it for you!

Realmente incrível o curso é super didático, os professores são muito bons e as atividades ajudam você a praticar o que aprendeu de forma intuitiva.

very helpful and known lot of things from this course like troubleshooting, software installations, binary logic,interview skills etc.. thanks a lot

This was a great overview of what's to come with a lot of helpful information along the way. I can't wait to dive a little deeper into the subjects.

Throughout this course, I realized the number of IT skills that I already have developed throughout my life, and I never consider them as IT skills.

I really enjoyed learning the basics about many topics and subjects related to IT and customer service. I look forward to all other related courses!