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Learner Reviews & Feedback for Technical Support Fundamentals by Google

4.8
stars
148,669 ratings

About the Course

This course is the first of a series that aims to prepare you for a role as an entry-level IT Support Specialist. In this course, you’ll be introduced to the world of Information Technology, or IT. You’ll learn about the different facets of Information Technology, like computer hardware, the Internet, computer software, troubleshooting, and customer service. This course covers a wide variety of topics in IT that are designed to give you an overview of what’s to come in this certificate program. By the end of this course, you’ll be able to: ● understand how the binary system works ● assemble a computer from scratch ● choose and install an operating system on a computer ● understand what the Internet is, how it works, and the impact it has in the modern world ● learn how applications are created and how they work under the hood of a computer ● utilize common problem-solving methodologies and soft skills in an Information Technology setting...

Top reviews

AH

Oct 3, 2018

Starting from scratch, I feel like I've gained a great basic understanding of IT support. It was informative, and it has motivated me and left me hungry for more. I am pumped to start the next course!

ON

Oct 17, 2022

It was indeed an interesting journey to the I.T world. I enjoyed every bit of the course and the instructors did a great job. Thanks to the Coursera and Google team for this life changing opportunity.

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451 - 475 of 10,000 Reviews for Technical Support Fundamentals

By Obie Y

Dec 7, 2023

Very clear instructions and explanations throughout! I have zero information technology education, and came into this with only my life experiences. I had no idea how much I already new and how much was super easy to understand because of my ordinary experiences with computers and devices. If you are questioning whether or not you should do this... HERE IS YOUR SIGN! YOU SHOULD DO THIS! TODAY! DO IT TODAY! I mean that with all the love and respect in advice that I would give my dearest friend!

By Ijeoma F O

Apr 8, 2022

I enjoyed every bit of the course. The practical aspects of it made it very interesting. The pop up quizzes are super useful in clarifying the major points of each lesson. I learned from the assignments too. The instructors demonstrated their expertise in the areas of instruction and it was a great motivation, not to mention their good looks! The lessons were so simplified that even a newbie in IT like me could understand it.

Thank you so much Coursera and Google for this wonderful opportunity.

By Henri H

Nov 14, 2020

The contents covered are extensive and remarkable. As this course is for beginners, there are areas that could be challenging for us. I appreciate that the course creators took the effort to explain those concepts in a manner as concise and simple as possible. Throughout the course, I did not feel that I am 'too foolish' to understand, but being taught by the different experts in Google empowered me and increased my confidence. I look forward to learning in the next courses. Thank you Google!

By D L

Sep 2, 2020

I think this was an excellent course. Many of the courses I've seen have been rather dry and technical, but the format of this program helped me to keep engaged and many of the speakers spoke with clarity while engaging the user. Even ground I was familiar with was brought up with interesting graphics that helped with general overview and seeing where that information fits in the overall scope of IT, so it never felt that familiar ground was old hat. Thank you for the creation of this course.

By Ikaika S N

Mar 20, 2022

This was a very helpful and interesting course that helped me focus on the important things that we need to know all the way to the basics of how things function and operate to the advancements and reqiuired tech support that is needed to operate even the smallest of programs to the fastest and most innovative software utilized in Vehicles and Computers that drive many systems today. I learned a lot and focused on what is important to me and what I should be excited to be apart of. Thanks.

By AMIT Y

Sep 20, 2019

Wonderful i have never ever learnt things in such a manner. The teachers are wonderful and make things understand in a very clear cut manner. I really loved this course a lot. It is wonderful and everyone should know the fundamentals of Information technology. Probably every one should take this course and all of the people will be benefited by this courser. once again a lots of thanks to coursera and Google for providing such an expert tutorials on computers , operating systems , networks.

By Beatriz J

May 3, 2020

I thank God for this course. The simulations really helpful and all the staffs in Google and Coursera are always there to you to guide in every step and whatever it takes. I am not doing quickly and efficient, but my hearts telling me not to give up to try and try to concentrate. The electrical signals on my brain pop up out to the Google iCloud. It is fun and amazing. What a wonderful experience I have in this IT Certificate Program at Coursera. Thank you so much! My best is yet to come!

By Shirley J R

Apr 20, 2020

I really enjoyed this course, because I not only able to re-familiarize myself with concepts I already knew; such as computer hardware, but I was able to learn about new things, such as Binary, computer languages, and connecting remotely to another computer (or virtual machine), using either Remote Desktop connection for Windows, or Putty for Linux systems, which was really cool. I'm definitely looking forward to obtaining all 6 certificates, and obtaining a CompTIA certification as well.

By 18EUEC092 - K P J

Apr 30, 2020

This Course is excellent for those who are interested in the field of IT, and for those who want to know whats happening in your computer. It gives insight on how the IT world is, what they do, what they require and how they do. The Course Instructors are really good in their domain and have neatly explained the topics. I would recommend you to take this course if you are even have little interest in computers. I assure you , it would be a wonderful experience learning from this course.

By Aram F B

Nov 3, 2019

Great entry level course! It's perfect for anyone who has minimal understanding of IT to help build or re-enforce a baseline understanding of the field and it's sub-fields. After giving you a working understanding of the concepts in IT, it coaches you on how to approach the user and engage them in a friendly and respectful manner. The exercises in the course have detailed instructions that are easy to follow along with and start at the most basic level. Highly recommended for beginners!

By Jon M

Sep 17, 2022

When initally beginning this course, I had not expected this level of depth, learning architecture, or superb quality, I must say that I am pleasently surprised by all of the aforementioned traits of this fantastic course!

I truly hope that anyone who created this course is having a tremendous day, as their hard work has assisted me, and I am sure many others like me in receiving quality education through this certification program.

Thank you for everything, Google and Coursera!

- Jon

By Jillian H

Apr 14, 2022

I really had such a blast with this course! Although it only goes over the fundamentals, the educational opportunities are endless. I really feel like I benefited greatly from this course, it was very easy to understand and apply to practical, everyday situations. Thank you to all of the wonderful instructors and crew behind the scenes who worked hard to make these learning opportunities possible for someone like me! I can't wait to continue my online education through these courses!

By Andrew A G

Jul 13, 2018

Informative, and I liked the pace. Straight forward, and inviting. In past experiences where I've tried to teach myself through my own resources, the overall tone in open forums seems to be a little hypercritical if not rude. I often find myself frustrated when trying to ask direct questions about some material. Starting from the bottom, I feel like I now have a better understanding of my skill level is. On a personal note, I feel optimistic about the other courses I will soon study.

By Gretchen A

Mar 8, 2018

I went to college over 25 years ago, and this was my first online course in this format, so I wasn't sure what to expect, but am pleasantly surprised that I enjoyed it so much. The people teaching did a good job of explaining the material, and the graphic illustrations were very helpful. I had a little trouble getting used to some things like the virtual machine, but struggling with it was a helpful learning process too. I am now taking the networking course in the Google series.

By Prachi M

Oct 20, 2021

what I love most about this course is their are motivational videos in between of lectures they share their experiences , stories and they tell you from which backround they came from. they help you to understand that no matter where you came from technology is equal for everyone and they don't lets you bore even the tutors are so cool and awasome that they also don't let you bore. I'm love doing this course & looking foreward to learn more from coursera and google. happy learning!

By CHINAGOROM O

Nov 7, 2020

Really this is a very nice course for beginners in IT. The course is too standard and i rate it very high for people with zero experience in IT and even people who already have experience. You must see a new thing to learn from this course. I really enjoy this course. I appreciate Google for making a wonderful course like this and thereby giving me this great opportunity to learn. The instructors are all beautiful and handsome people. Especially Kevin and Cindy. I love you all!!!!

By Monique S

May 11, 2021

The learning is good here. I think this would have been super handy for me even 20 years ago. I'm a self-learner and a lot of what I know was self taught from exploring. It is good to have it all spelled out. The labs are also a great idea, just some small tweaking needed, but otherwise, a great concept of learning and probably the best for me. I am a hands on visual learner, which is why I have picked up most of what I know up until this point along the way, by actually doing it.

By Pema R

Jul 18, 2020

This course is incredible! Everything about it is super intentional. A rich, engaging, and personally and professionally fulfilling learning experience. You will gain valuable knowledge and skills while experiencing first hand the highest level of pedagogical frameworks and practices. I'm an educator and learned a lot from this course not just about IT, but also about what it means to be equally challenged, supported, inspired, and valued as a learner. Can't wait to keep learning.

By Maherin H

Apr 20, 2020

I found everything interesting in this course. I enjoyed it so much that I finished the entire course within one week. My overall experience with Coursera is amazing, the course contents are very useful, I liked how they updated minor issues in between the lectures. The material is informative and engaging. All the instructors are directly involved in the work process, which is helpful for the students. Their practical experience will assist us to transfer our knowledge into work.

By Cameron C

Sep 17, 2023

Loved it. I dropped out of college beucase of travel. so i decided to start doing online courses and this gives you the insign into basic IT. I would recommend this to anyone who wants to see what part of IT to move into. I dropped out of college on Wednesday 13th September 2023 and i started this course Thursday 14th September 2023 and completed it on Sunday 17th September 2023. It took a couple of days with writting notes but its worth if for anyone who wants to start off in IT

By Emma M

May 23, 2022

Google has put together such a wonderful program and this course included an incredible amount of information. The format of the course is great for anyone who learns in a visual or hands on way, which is not often something I see in online courses. So impressed with this course and the instructors. It felt shockingly personal and the instructors all felt very relatable. The course is designed to help you keep moving, stay motivated and feel excited about what you are learning.

By Frederick C R I

Dec 17, 2021

Thank you for your training style, I am taking "Google IT Support Professional Certificate" this training in order to lead by example.

Yes I've been retired for 6 months but the new currency of jobs are CERTS!

More and more jobs now are all remote all a person needs is an internet connection, it no longer matters where you live whether in the U.S. or some other part of the World. I am trying to encourage those minorities around me that this is doable for them and their families.

By Mohammad M R

Sep 4, 2021

This IT support program that covers the basic area of troubleshooting, customer service, networking, operating systems, system administration, and security, and includes hands-on labs. I've learned a lot about IT support fundamentals. In my view, the most interesting lesson was troubleshooting and customer service. That specific lesson was more interactive for me. And recently I'm working in this relevant field. That's why I could relate to this lesson with my day-to-day tasks.

By Diógenes d s B d S

Oct 12, 2020

A importância de uma boa gestão em TI aumenta na mesma medida em que cresce a coleta e o armazenamento de dados dentro de ambientes virtuais individuais e em grupos; Eu estava ansioso se conseguiria conciliar o tempo que ficaria desorganizado, mas na prática isso não aconteceu. Eu agradeço principalmente a atenção dos professores na hora de explicar o conteúdo, sempre de forma clara, dessa forma estamos tendo um ótimo aproveitamento do conteúdo repassado pelo curso de TI.

By Lee T L

Dec 23, 2018

A really good fundamental course for beginners starting out in a IT career. Although most of them can be learnt in your everyday life (only if your have the interest to find out) through observations but having experts to provide, in a sense, first-hand advice is pretty helpful. Personally, I really love the Qwiklabs assessments which provide virtual hands-on exercises to enhance a learner's experience in not just plain reading on e-contents. In overall, pretty awesome course!