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Learner Reviews & Feedback for Technical Support Fundamentals by Google

4.8
stars
149,327 ratings

About the Course

This course is the first of a series that aims to prepare you for a role as an entry-level IT Support Specialist. In this course, you’ll be introduced to the world of Information Technology, or IT. You’ll learn about the different facets of Information Technology, like computer hardware, the Internet, computer software, troubleshooting, and customer service. This course covers a wide variety of topics in IT that are designed to give you an overview of what’s to come in this certificate program. By the end of this course, you’ll be able to: ● understand how the binary system works ● assemble a computer from scratch ● choose and install an operating system on a computer ● understand what the Internet is, how it works, and the impact it has in the modern world ● learn how applications are created and how they work under the hood of a computer ● utilize common problem-solving methodologies and soft skills in an Information Technology setting...

Top reviews

JB

Aug 3, 2020

I enjoyed all the presenters of the videos, they really took their time to get me involved and explained all the content clearly. I also enjoyed the videos that talked about current and future trends.

ON

Oct 17, 2022

It was indeed an interesting journey to the I.T world. I enjoyed every bit of the course and the instructors did a great job. Thanks to the Coursera and Google team for this life changing opportunity.

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3501 - 3525 of 10,000 Reviews for Technical Support Fundamentals

By dulith w

Oct 25, 2018

I like this course and i recommended to anyone pretty amazing course but i don't like using Wikipedia for reading materials if its upload from google professionals i like to read it

By Uruba W

Aug 23, 2018

I really enjoyed this course. I helped me to validate what I've learned over the years and gave me new experiences. I would recommend this course to anyone interested in computers.

By Ever E V R

Mar 3, 2018

It's a very good fundamentals course. Through this course you can have the big picture of the IT role. If you have no experience with IT support, this is a very good place to start.

By Ashley M M

Jan 31, 2018

Perfect for someone who doesnt know much, if anything, about computers! This is also good for people who have had some practice but want to refresh themselves before moving forward.

By Joshua C

Jan 24, 2024

I have gained an immense amount of knowledge from this course. I cannot wait to dive deeper into the ever changing technology world and the other courses provided through coursera.

By Mark V

Sep 23, 2023

It was packed with information at a pace that I felt was comfortable. I have a little background that helped, but I believe anyone can succeed in this course if it is their desire.

By Suresh K

Aug 15, 2023

This course is very useful in learning the basic concept of the Technical support role, As you are the person who wants to enter to I.T field then it as recommended one to pursue.

By Ejiaka P N

Apr 8, 2023

This course is very enlightening and I think it has fanned my passion for IT. I thank Google for the financial aid and I hope I will be given the privilege to finish the 5 courses.

By Samuel C

Feb 21, 2023

This course really teach me a lot about the fundamentals of the technical support, a very good way to learn software, hardware, newtork and security. I really recomend this course!

By Enwelem E

Feb 18, 2023

Hi.I really enjoyed reading some lectures. It's simplified when I read them before watching the videos.

Thanks for some healthy tips. My scope of technology increased tremendously

By Mamun K

Dec 7, 2022

A very excellent course and every topic are presented very nicely and simply, I enjoyed it very much.

Many thanks to Coursera for giving me the opportunity on the learning platform.

By Joy J

Oct 21, 2022

ii am super excited i was able to finish the course, initially i thought otherwise but with the way the program was packages i just couldnt stop learning. weldone to all the tutors

By Vikram T

Sep 17, 2022

I like the way Coursera makes learning easier. Thank you so much Google Career Certificates and Coursera for this great learning experience about Technical knowledge fundamentals.

By Maximiliano N

Jul 9, 2022

I have never been so interested in a course before, the amount of information I have just learned and the way you have made it look so simple amazes me, thank you so much for this!

By Salvador C J

May 19, 2022

Already knew most of this being self thaught but this course explains a lot so well I believe even somebody who rarely or never used a computer is able to learn this. Great course!

By Jaime G

May 16, 2022

Jsut want to say thank you for such as great course, I am very exited to keep learning more about this IT field. Excelent courses, very well explained and easy to learn. Thank you.

By Christina T

May 9, 2022

I only knew how to power on my laptop before this course. I have learned so much and your videos are so informative. Thank you from the bottom of my heart for what you guys all do.

By Dez'Eioun C

Jan 16, 2022

It was ALOT easier than i expected but it is only the beginner level of tech support. Most of the things here i already knew off of personal experience and classes taken in school

By Edgar530

Dec 11, 2021

Everything is very welled explained with great detail. I love the Technical Support Fundementals course and I would highly reccommend it to anyone wanting to get into the IT world.

By Samuel S

Nov 22, 2021

This course has motivated me to high heights. it has all the fundaments of IT and now am pursuing my Bachelors of Science in computer science. Thank you Google, Thank you Coursera!

By Nabeel A K

Sep 22, 2021

Great Course!

All fundamentals of IT are briefly described in this course.

Great start for newbies who want to start their career in the IT field or want to upgrade their knowledge.

By Syed O A G

Sep 13, 2021

A complete course from IT support solution. Full of knowledge and practical.

I have very happy to take this course as it is helping me to have extra skill set for Technical Support.

By jean f g

Aug 23, 2021

A very important course that takes you back to the basics. I have some knowledge of Python and this course comforts the basement of someone wanting to venture more in the IT world.

By Walid b

Aug 22, 2021

i have enjoyed learning new informations in IT and i want to thanks all my teachers in this course and google and coursera for giving me the chance to enter the technology field .

By Roberto R (

Jul 12, 2021

This was a great overview of the fundamentals. I wish it would of dug a little deeper into the hardware side. I notice when it comes to comptia tests, I'm lacking on the hardware.