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Avis et commentaires pour l'étudiant pour Technical Support Fundamentals par Google

16,616 notes
3,838 avis

À propos du cours

This course is the first of a series that aims to prepare you for a role as an entry-level IT Support Specialist. In this course, you’ll be introduced to the world of Information Technology, or IT. You’ll learn about the different facets of Information Technology, like computer hardware, the Internet, computer software, troubleshooting, and customer service. This course covers a wide variety of topics in IT that are designed to give you an overview of what’s to come in this certificate program. By the end of this course, you’ll be able to: ● understand how the binary system works. ● assemble a computer from scratch. ● choose and install an operating system on a computer. ● understand what the Internet is, how it works, and the impact it has in the modern world. ● learn how applications are created and how they work under the hood of a computer. ● utilize common problem-solving methodologies and soft skills in an Information Technology setting....

Meilleurs avis


Oct 04, 2018

Starting from scratch, I feel like I've gained a great basic understanding of IT support. It was informative, and it has motivated me and left me hungry for more. I am pumped to start the next course!


May 08, 2019

Great course for beginners and experts. Easy to understand and a good refresher for those who have been into IT for a long date. Recommend it to everyone looking for a high quality course on coursera.

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326 - 350 sur 3,882 Examens pour Technical Support Fundamentals

par Joseph ( H

Feb 24, 2019

Fantastic course to get familiar with the basics or a refresher.

par Corey O

Feb 26, 2019

Great intro, held my interest, and prepared me for week 2!

par Franklin O

Feb 25, 2019

Great Course!!!!

par Ruth M

Feb 24, 2019

Great Course

par Sebastian H

Feb 26, 2019

wonderful course, greetings from germany.

par Ummer Y N

Feb 26, 2019

Short and sweet course... Instructors are informative... They taught well...

par Wonyoung C

Feb 27, 2019

I learned great fundamentals of Computers. Great instructors from Google, and every single video clips were essential and precious for me.

par John R

Feb 27, 2019

Great learning experience. Learned some new items as well as a refresher to items I already knew. Thank you.

par Serhii P

Feb 27, 2019

Wide range of fundamentals were included to this course. It is a good "launchpad" for those who starts learning.

par Henry A

Feb 26, 2019

Week 3 really needs some help on fixing errors. Other than that great course so far.

par Buddy E O

Feb 27, 2019

I have been working persona;;y since I was in High School and progress through the year upto now, started out with the Apple II computer, and then landed on the IBM Computer now know as the PC as well through 8088 CPU, 286, 386, 486 CPU, etc. As well assembly of computers. also worked with the Windows OS, and the Linux OS, but fell in love with the Linux OS Especially the Debian version. So I already have the knowledge, just reinforcing my knowledge with anything I need to know, Especially the IT World.

par Kay A

Feb 28, 2019

Really enjoyed this course. All the instructors were great. I felt it was an excellent introduction to IT Support.

par Shannon G

Feb 27, 2019

Informative and shows a great overview of different parts of IT

par Aaron P

Feb 26, 2019

Excellent introduction in the IT field to know the ins and outs of all the information you will need to succeed.

par Stephen D M

Feb 27, 2019

Fantastic into to IT and very informative and helpful. I enjoyed this course greatly and am very excited to move forward!

par Nikolay I

Feb 27, 2019


par Randy M

Feb 27, 2019

Excellent program! If you know nothing about IT but want to start on a career path, this is the course for you. The videos are great as they take you step-by-step on a path of learning all of the basic skills you'll need to begin your IT Support Specialist career. Definitely worth signing up for.

par Dwight C

Feb 27, 2019

I have learned a lot of the things I did not know about Technical Support Fundamentals. I have used this course and other material to further my knowledge on this subject.

par Adam J C

Feb 27, 2019

Very good!

par Robert B

Feb 27, 2019

Excelent Foundational course! I loved it! I'll continue to do the rest of the courses related to this one!

par Nathan W

Feb 27, 2019

I am currently a full-time student studying Information Systems in a Bachelor's program while working part-time as an IT intern. As someone who just completed their A+ certification, this material was somewhat simple, but (and it's a big "but"), I have absolutely loved this coursework. The material is presented in a friendly and digestible manner that would be approachable for any IT novice.

My favorite by far was the class in Troubleshooting and Customer Service. I learned a great deal and appreciated the role playing and scenario-driven style of the material.

par Asia D

Feb 26, 2019

Excellent. I am learning so much. I'm 55 and only used a mac. In a short time I am understanding the other OS. Thanks Google.

par Reynaldo V

Feb 26, 2019

The fundamentals and the basis of IT support is all here. History of computers to building a PC including all the components. It hits the very core of everything computing. I am looking forward to all the next courses.

par Mattia

Feb 21, 2019

Very interesting.

par Khalid H Z

Feb 20, 2019

it's very good for new in the IT field.