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Learner Reviews & Feedback for Technical Support Fundamentals by Google

4.8
stars
149,230 ratings

About the Course

This course is the first of a series that aims to prepare you for a role as an entry-level IT Support Specialist. In this course, you’ll be introduced to the world of Information Technology, or IT. You’ll learn about the different facets of Information Technology, like computer hardware, the Internet, computer software, troubleshooting, and customer service. This course covers a wide variety of topics in IT that are designed to give you an overview of what’s to come in this certificate program. By the end of this course, you’ll be able to: ● understand how the binary system works ● assemble a computer from scratch ● choose and install an operating system on a computer ● understand what the Internet is, how it works, and the impact it has in the modern world ● learn how applications are created and how they work under the hood of a computer ● utilize common problem-solving methodologies and soft skills in an Information Technology setting...

Top reviews

AL

May 7, 2019

Great course for beginners and experts. Easy to understand and a good refresher for those who have been into IT for a long date. Recommend it to everyone looking for a high quality course on coursera.

DT

Aug 30, 2020

I enjoy this course and highly recommend it to students with now prior experience in the IT area. I also recommend this course to students who are returning to the IT area and need a freshener course.

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3326 - 3350 of 10,000 Reviews for Technical Support Fundamentals

By Thien T

May 16, 2021

I really enjoyed the course and it set a great foundation for me to have a basic understanding of the other aspects of technology and will help me better understand the next few courses.

By Nestor A

Jan 13, 2021

I appreciated learning the history of how malware (and antimalware) developed. I had heard many of the news stories from a high-level view but did not have a nuanced understanding of it.

By Emal F

Aug 2, 2020

to be honest this is one of the best online course I have taken so far! very much to the point - this course really takes you to the point to kick start as in an IT career. Thank you all

By Prasad D P

Jul 4, 2020

A great course for beginners in IT . It shows how the google is at providing knowledge through courses.

Now i am a fan of google courses and i will walk through their most of the courses.

By OLORUNFEMI W A

May 5, 2020

This course has really added to my knowledge in IT Technical support but I learnt a totally new things under the customer service relationship. Am happy to be identified with this course

By Koji K

Apr 22, 2020

This module was amazing because the real Googlers gave very concise and clear lecture of basics of computer and network. I'm really excited to take the rest of the modules in the course!

By Cory L E

Apr 7, 2020

Very easy to understand. I have tried many times to learn by myself but something about this content made me finally stick with it! I am looking forward to what my future will bring now.

By Kiara M

Mar 5, 2020

Love the fact this course covers so many aspects , and keeps it interesting by having new faces for each lesson. Easy to follow , short and precise information makes it easier to learn !

By Patrick F

Jun 25, 2019

Great introduction to this certificate. Learned lots in the process. Most of my computing knowledge is self-taught so it was nice to have a the fundamental basics taught more formally.

By Christopher M

Jun 10, 2019

I learned a great deal in this course. Please review the Quicklabs instructions especially for LINUX and connecting to the VM. The connection instructions seem like they are outdated.

By Michelle S

Nov 14, 2018

This course was a great overview of the IT world. I enjoyed the assessments where I was able to login to the VM and complete tasks. The instructor videos for each week were helpful too.

By Leanne S

Oct 22, 2018

Really enjoyed learning the the Fundamentals. Some of the material I already know. It was nice seeing how broad the area is. Looking forward to the remaining courses in this certificate.

By Daniel P

Aug 28, 2018

An excellent fundamentals primer for those new to customer service and IT technical support. For those already in the industry, it's a good refresher of concepts we use on a daily basis.

By Isaac A M

May 16, 2018

Instructors are very knowledgeable and keep the class interesting. The illustrations they use are very easy to comprehend which help when it comes to explaining difficult subjects in IT.

By Nandan P

Jan 30, 2018

It was an amazing and fun learning process, I really liked how every concepts ware taught. I strongly recommend this to anyone seeking knowledge or going to start career as support team.

By James B P

Jan 25, 2018

This course was a great start in learning the fundamentals needed in IT. It kept me engaged and it was the most enjoyable course that I've ever had the privilege to take. Excellent work!

By Brian O

May 30, 2023

The course was very informative. I learned new terms and implemented some of the skills while studying and will be implementing the skills in my day to day IT Support Specialist career.

By Christopher C

Apr 25, 2023

This course was AMAZING. It taught me the fundamentals of troubleshooting, how a computer operates internally, the history of computers, and all of the endless uses of technology today.

By Rizwan G

Nov 20, 2022

wow, It is the great way to introduce IT and I highly appreciate their hardwork to make it possible for learners like me, and yes everything is great from googlers to content to method.

By Nataliia K

Oct 4, 2022

I highly recommend this course. I enjoyed it very much and the explanations were all great! All the videos are also made short whih helps keep the focus throughout the studying process

By Victoria L

Sep 12, 2022

It was informative and fun at the same time. I like the format, the lenght of the videos, and the quizzes. Just the right amount of information. I'm looking forward to the next class.

By Henish V P

Jul 18, 2022

Thank you very much for providing all the informative content and a well-knowledged quiz so that we should check our knowledge and brilliant organize this course.

Practice makes perfect!

By Ray-Ann B H S

Jul 17, 2022

This course was very informative and i have learned a lot. Each topic was broken down so i was able to understand what was taught and i am now able to apply it to my job and daily life.

By Ryan F

Mar 28, 2022

This course was as great introductory course into the world of IT support. I am very grateful for having completed it during the free trial period and to have had access to it for free.

By ABDELDJEBAR F

Nov 24, 2021

In this course, I learned with the Google team and took a wonderful experience from them. I was able to pass the first stage, and I wish success in the next stage. Thank you google team