The instructions for Linux users could be a little bit better - however the courses overall are brilliant at turning beginners into IT proficient individuals looking to work at a helpdesk.

very helpful, the only part of the course i didn't like was the virtual computer assembly, had i not done it before i would have been confused, it was also difficult to tell what was what.

Very enjoyable refresher course. Great to revisit some forgotten items. I highly recommend this course to N00bz and veteran g33ks alike. It was far better than I has originally suspected.

Just like the title says the course is all about fundamentals of technical support. It covers all things from the basics so it's very good for anyone who wants to start in the field of IT.

Great course. It provides all the basics for a layperson. This course should be included in all undergraduate courses in any university, be it engineering, science, medicine, biology, etc.

The process was easy to follow, informative and quick to finish. The practice quizzes kept me engaged but I do feel there should be more in video question to help retain more information.

This course is all about fundamentals. Every topics came with good examples and the exams were pretty fun too. Most important of all I never got bored in this course. This was a fun ride.

Awesome course, I think it's extremely well structured and fun, I learned a lot! It took me 8 days to complete the course studying about 6 hours a day. I took plenty notes on each lesson.

Very helpful course for any experienced user as well for beginner in IT. The section of customer services is great, I

learned things that I didn't know. Thanks Coursera, great material!!

Easy to follow but very informative at the same time. The hardware section was great but i do wish there was a bit more information in the software and networking areas. Great course tho!

It is a very enjoyable platform to learn the materials. It also has an easy to understand presentation method for the information. I would highly recommend the services and materials.

This course was extremely helpful because ive gain way more knowledge than ive ever had about technology and this is just the fundamentals. Im looking forward to further adventures in IT.

It was very good that the course informed us about the basic concepts starting from the formation of the first computer and even the first computer idea, which is the basis of everything.

An eye-opener and great course with simple and easy to understand language by content providers. I will definitely recommend it to anyone who wants to understand IT Technical Fundamentals

It has been a wonderful session. It really touched me to shift my career path to IT specialist position where I will put into practice my stand of being problem solver and helping others

The course is cool and you learn a lot, the corse creator(s) listen to you also. So thats great !!

Good job to everyone who worked on this course and thanks for letting me take it!!!! :D

This Course has further helped me to build Confidence in Basic Computing Knowledge and Skills and provided sufficient skills to move my career in IT Forward. Thanks to GOOGLE AND COURSERA

This course is very useful , helping me to understand more in the field of information technology , understand users as well as help them when they have problems with their technologies .

This is a proof of why you make all the difference as a Tech giant worldwide.

Thanks for exceeding my expectations and making the training so fun and rewarding in the simplest possible way

Un gran curso, en el que de verdad se aprenden habilidades para poder ayudar a las personas con IT. Bien explicado, los disertantes saben muchisimo y saben explicar muy bien los conceptos

This course is extremely exceptional. It's a great introduction to It that explains concepts in a way a six-year-old would understand, and it also teaches industry-standard best practices

I'm strongly recommend this course for fresh graduated I.T support like me to take this course. Thanks for those lecturer teach us and how to be an I.T support specialist. Awesome Google.

Very well organized and you learn quite a lot in this course. Would definitely recommend to others. You can also finish this course in about a month if you really dedicate yourself to it.

This was the best but hard course i ever had to do online but the knowledge i have gained it will take me higher i am so happy that at the end i finished and managed to get my certificate

I am a good listener and learner, this course held my interest from start to finish. Information was present authentically and with a level of individualized passion from each instructor.