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Learner Reviews & Feedback for Technical Support Fundamentals by Google

4.8
stars
148,669 ratings

About the Course

This course is the first of a series that aims to prepare you for a role as an entry-level IT Support Specialist. In this course, you’ll be introduced to the world of Information Technology, or IT. You’ll learn about the different facets of Information Technology, like computer hardware, the Internet, computer software, troubleshooting, and customer service. This course covers a wide variety of topics in IT that are designed to give you an overview of what’s to come in this certificate program. By the end of this course, you’ll be able to: ● understand how the binary system works ● assemble a computer from scratch ● choose and install an operating system on a computer ● understand what the Internet is, how it works, and the impact it has in the modern world ● learn how applications are created and how they work under the hood of a computer ● utilize common problem-solving methodologies and soft skills in an Information Technology setting...

Top reviews

AH

Oct 3, 2018

Starting from scratch, I feel like I've gained a great basic understanding of IT support. It was informative, and it has motivated me and left me hungry for more. I am pumped to start the next course!

ON

Oct 17, 2022

It was indeed an interesting journey to the I.T world. I enjoyed every bit of the course and the instructors did a great job. Thanks to the Coursera and Google team for this life changing opportunity.

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9701 - 9725 of 10,000 Reviews for Technical Support Fundamentals

By Soma S S

Jul 24, 2021

Everything about this course is awesome and it is a perfect find for a non-IT student

By Kuldip C

Jul 6, 2021

It is very good experience and it enhance my working skills and communication skills.

By Wilbun R

Jun 22, 2021

Thank You Google and Coursera!!! I learnt something new in Linux after a long time :)

By Renjith R

Jun 14, 2021

Good for beginners . Well structured syllabus. Hands on labs. Experienced instructors

By Jake D P

Jun 6, 2021

Great entry-level knowledge to get learners prepared for the rest of the certificate!

By JOSEPH M

May 27, 2021

Love the interactive virtual hands on QwikLabs and even the choose your path quizzes.

By Anime W C

May 24, 2021

Nice course to follow up to learn new skills in technical support and troubleshooting

By Mohammed M

May 21, 2021

i learned so many things from this course ,Very special thanks to coursera & google.

By Shane W

May 9, 2021

Very good course on the important fundamentals. I am looking forward to the next one.

By Vitalius J

Mar 18, 2021

Thanks. I expected the course to be longer but finished in less then 1 week! Congrats

By Arden K

Mar 6, 2021

The videos were easy to follow and the assessments and quizzes were easy to complete.

By Mayur M S

Mar 2, 2021

It was the perfect course to understand from the basics to the practical assessments.

By KIRYOWA I 1

Feb 24, 2021

I have learnt alot of skills in relation to IT Support, Thanks to Google and Coursera

By Mochamad S M

Feb 16, 2021

Hi, I am Maulana CEO of Jaris Indonesia, thank you google from this couse, good luck.

By ken i

Feb 7, 2021

Excellent course for me and those unfamiliar with IT and frustrating with IT support

By Jose L N

Feb 4, 2021

excelente curso, muy didáctico para aprender este fascinante mundo del soporte de TI.

By Xamay A

Feb 2, 2021

Good to be updated on the changes that have taken place. Top marks for the instructor

By Taalib A

Jan 11, 2021

Excellent course. I learnt so much and feel that it prepared me for a new role in IT.

By JORGE L G H

Dec 31, 2020

Definitely a course that everyone looking to start a carrier as IT Support must take.

By Dominique C

Dec 19, 2020

Great information. I really like how doing extra learning on your own was emphasized!

By Fikrat C

Dec 12, 2020

Best course to get fundamentals in order to continue learning path in IT Support Role

By THOMAS J

Dec 4, 2020

Productive and make a fresher graduate industrially skilled to get a job in IT sector

By Joseph J G

Dec 3, 2020

Will teach you the fundamentals and basics that you need to know in IT and IT support

By Joao V d O A d S

Nov 18, 2020

Very instructive course and thanks to all the time you guys took to put it together !

By Charlotte H

Nov 13, 2020

I loved this beginner course! The binary explanation was the best I've heard to date!