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Learner Reviews & Feedback for Technical Support Fundamentals by Google

4.8
stars
148,669 ratings

About the Course

This course is the first of a series that aims to prepare you for a role as an entry-level IT Support Specialist. In this course, you’ll be introduced to the world of Information Technology, or IT. You’ll learn about the different facets of Information Technology, like computer hardware, the Internet, computer software, troubleshooting, and customer service. This course covers a wide variety of topics in IT that are designed to give you an overview of what’s to come in this certificate program. By the end of this course, you’ll be able to: ● understand how the binary system works ● assemble a computer from scratch ● choose and install an operating system on a computer ● understand what the Internet is, how it works, and the impact it has in the modern world ● learn how applications are created and how they work under the hood of a computer ● utilize common problem-solving methodologies and soft skills in an Information Technology setting...

Top reviews

AH

Oct 3, 2018

Starting from scratch, I feel like I've gained a great basic understanding of IT support. It was informative, and it has motivated me and left me hungry for more. I am pumped to start the next course!

ON

Oct 17, 2022

It was indeed an interesting journey to the I.T world. I enjoyed every bit of the course and the instructors did a great job. Thanks to the Coursera and Google team for this life changing opportunity.

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276 - 300 of 10,000 Reviews for Technical Support Fundamentals

By Luis M

Jul 12, 2020

I really thank Google first for these kinds of teachings because they help us improve or learn some things that many times as people who work in IT dates by known. Course because it is the means of access to these certificates and because he learned a lot about the documentary and putting ourselves in the client's shoes many times and no request is less important, simple as it may seem. Thanks for the interview tips and the Resumes, job interviews. I thank each instructor for being original and showing their weaknesses and strengths as well as their obstacles that had to become IT professionals. I am leaving with a good taste with this course and of course, I will take many more to come if life, God and time allow it

By Lizah E

Apr 7, 2021

This course is a great starting point for anyone interested or questioning whether they should enter the IT field. Each week explores a different part of how computers work and the information, while keeping things basic enough, goes in depth to help you decide where your strengths and weaknesses are. While I liked learning about networking, I found myself drawn more to software and then even more to the hardware. I think the most fun I'd have would be messing around with the body of the computer to find any issues or upgrade and old equipment. I feel like this course should be a normal part of the curriculum in the school system as society moves forward in a world with technology that is expanding in everyday life.

By Shwet S

Jul 2, 2021

I found the course to offer a very realistic view of positive technical support society. It was interesting to watch the videos each week and to get different perspectives. I just finished getting my certificate for the same. I liked the lectures, assignments and quizzes ratio and how we can open our eyes to see changing technical perspective all around us. This course provides a road map that creates new possibilities that is relevant on the individual level and on the organization level. This road map guides the discovery of our dreams, hopes and strengths. It guides us towards creating a shared purpose and vision. It guides us towards creating an aspiration statement and take action to fulfill the statement.

By Mukhtar A

Jun 14, 2023

As an experienced professional in the field this course is an absolute game-changer for anyone in the field.

The course platform is seamless and user-friendly, offering a wealth of video lectures and supplementary resources. With interactive quizzes and discussions, you'll be challenged to think critically and refine your problem-solving abilities. Plus, the course emphasizes essential skills like effective communication and exceptional customer service.

If you're serious about technical support, this course is a must. It's a comprehensive and practical resource that will propel your career forward. Don't miss the opportunity to master the art of troubleshooting and become an invaluable asset in the field.

By Michael G

Jul 1, 2021

Fácil, práctico, útil y completamente inspirador. Empecé el curso con unas expectativas altas pero lo he terminado con unas aún mayores, aprendí de manera práctica y los tutores fueron increíbles para hacer simple lo difícil, por supuesto agradezco a la Universidad Nacional por permitirme hacer este curso, y permitirme crecer profesional y laboralmente.

Easy, practical, useful and completely inspiring. I started the course with high expectations but I finished it with even higher ones, I learned in a practical way and the tutors were amazing to make simple the difficult, of course I thank the National University for allowing me to do this course, and allow me to grow professionally and professionally.

By michael m

Apr 12, 2023

good introduction course, good pacing, and i actually liked the human element of it- helped keep me motivated to hear from people who have/had similar stories to mine so far. i initially started this course because i saw it advertised by coursera/google as "covering 85% of content on the comptia a+ exam" as well as offering the google certificate. while it may have touched very briefly on that much of what is on the comptia exam, it didn't really cover it much, although the optional supplemental readings did a little bit more.

oh, there IS more to this than the fundamentals. ha. oops. this was a great introduction to fundamentals then, so i changed to 5 stars and plan on getting the full certificate

By Rebekah “ L M

Dec 4, 2023

This course covered the basics and articulated the information in a way that made complex concepts very easy to understand. All of the instructors in this portion of the course did an amazing job explaining things, and I appreciated that there were many different teachers as that kept the course very engaging. I found the most interesting parts to be the history of how the internet came to be, how computers send and receive information, and most of all, I thoroughly enjoyed getting some hands-on experience using Windows PowerShell and the Linux command terminal. I give this course 5 out of 5 stars and I can't wait to start the next portion of the Google IT Support Professional Certificate.

By Ronald L S

Aug 16, 2020

I really appreciate the opportunity that Google has given to me and I am very pleased with the learning material that was provided in several formats,which allowed me to better and easy understand the topics related to the Technical support related mainly to computing equipment and the information required to be a sucessfull technician.I highly recommend to any person from any country to take and complete this course and enjoy the professional material that is presented by the top professional who work for Google in different departments and roles within the corporation,thanks a lot for giving me the chance to learn and I hope to be able to get a job in the I.T department of any company.

By Mahmoud S G

Aug 15, 2020

I took Technical Support Fundamentals.

It was a great introduction to the four courses that are subsequent to this in the Google IT Support Professional Certificate course. It explained at a high level what computer networking is in the world of IT, what operating systems will be covered, infrastructure for a company and an introduction to cyber security concepts. It explains why these are important for an IT specialist to know.

If you are new to IT, this is just the right level to ease you into IT. If you are from an IT or software background, you will probably find the content is very familiar and can speed watch the videos or move straight onto the next course in the specialization.

By Maureen V

Mar 15, 2018

This is a comprehensive course that doesn't assume anything, and as such is learning-accessible to the entire spectrum of potential students. If a person already has knowledge of some of the material presented, this highly organized course will fill in the gaps in a logical and engaging manner. If one were a true beginner (as am I), this course encourages the student through the curriculum, building on knowledge and tasks as it progresses and helping to dispel any lurking insecurity about learning IT Support with each step forward.

It is a task-based model which considers mastery of the subject the desired outcome, rather than an old-school grading system.

I highly recommend this course.

By Carlos A G

Jan 26, 2021

In my case, this course offered a refresher for my personal knowledgebase. The course was very well-laid-out and provided a good source of information on the Technical Resume and Interview. Thank you for that! Overall, I enjoyed the entire course; especially the Networking and Software modules. Qwiklabs offered a great opportunity for me to begin learning and exploring OS environments that I'm not completely familiar with. Finally, as a former Customer Service Manager, I thoroughly appreciate the tips and guidelines included in this course. I am definitely looking forward to taking the next course in the IT Support Professional Certificate. As a matter of fact, I'm starting right now!

By Julia L

Aug 17, 2022

This is a pretty good introductary class! The videos are pretty thorough and if you don't understand something, you can sure hit that pause button and google something up. I do wish this class didn't link to so many wikis with the disclaimer: "...as an IT specialist, you have to do stuff on your own..." or something to that effect. It's a teaching strategy I don't agree with. (I do agree with doing that kind of thing on the job!) There aren't that many wiki links and most of the information provided there is not something to hyper-focus on so don't stress out when you're linked to a massive wiki. If you're curious about IT, this class will give you a confidence boost. Anyone can IT!

By Fred C

Oct 7, 2020

This program gave me a better understanding of how IT works from building a computer from scratch to understanding how the internet and the world web allows us to enjoy the benefits of technology. I have always been the closet to being an IT tech where I work and have always found myself to having an aptitude for this material. It was just time for me to take the next leap as a Gen Xer. I guess old dogs can really learn new tricks and use that knowledge to benefit others around me as well as myself. If you just want to see if you can do this then I strongly encourage you do so - no matter where you find yourself on your life path. Just fucking do it - you'll thank yourself later.

By Hailey G

Oct 30, 2018

I really enjoyed the different learning styles that were used through out the course. It was very hands on but at the same time I was able to do the course at my own pace. I did notice a couple bugs and errors with typo's and compatibility issues but i image as the course grows they will be worked out. Nothing sever. I would change the personal bio videos as being a requirement of the course. Although I do find them beneficial, I might suggest creating instructor profiles then put an option on the home page to go to their profile and learn about them. This could even come as a "Suggest Reading" . I was very engaged through out the course and am looking forward to the next one.

By Hafiz H

Aug 29, 2023

I have successfully completed the technical support fundamentals course, which taught me the essential skills and knowledge to troubleshoot and solve various computer problems. I learned about the history and evolution of computing, the components and functions of hardware and software, the basics of networking and security, and the best practices of customer service. I enjoyed the interactive quizzes, videos, and labs that helped me reinforce my learning and apply it to real-world scenarios. I am eager to continue my learning journey with the next part of the course, which will cover more advanced topics such as operating systems, system administration, and IT infrastructure.

By Amos A

Jan 4, 2022

It was an exceptional course, despite my struggle with two particular courses. However, with the assistance of support I was able to complete this course. I pushed my self hard to finish with in a week. Grading myself as an intermediate user. However, patience and asking for help was needed. Not so proud of that though. I work for Department of Public Safety and Correctional Services as an Intake Reviewer. My hopes of a career change into IT with them. I have taken one or two courses in college i.e. data infrastructure (communications, software and other courses. However, without no real experience working on computers, I do not if I will be able to secure a transfer to IT.

By Sergio U S

Jun 22, 2021

Excellent, it opened my mind to many concepts that passed by in terms of the operation of software hardware, how simple things that one does on the computer have a lot of background behind, how technology has advanced over the years, and It has been for the benefit of all of us, I loved learning to work under pressure and how to solve problems in the most efficient way, focusing on how we can identify the problem more quickly by isolating it, all those and the tools that still need to be learned will mark a before and after in my life since I am learning to be empathetic with people and how to react to any challenge that may arise in the future of this wonderful world of IT

By Syed F A

Aug 17, 2020

The overall course was quite impressive and you will came to know all about the basic of the computer from its hardware to networking what sort of operating systems are currently being used and what other have been using and why so. The course is up dated while I see others still teaching about the floppy disk yet no new information is being delivered. Over all you may came also perform the basic task that usually mostly don't provide or has the outdated Pc etc. The experience was quite good and the instructor were also quite impressive and the overall course was amazing. if anyone of you are willing to pursue career in computer's should have go through it first. THANK YOU

By Emmanuel A O

Oct 15, 2021

I totally enjoy this course, it gave me a comprehensive knowledge of the essentials of computing and the Technical Support Fundamentals. I am happy to be a graduate of Coursera program on Technical Support Fundamentals. I believe this is a very good development in my life and my career. I hopefully believe this program will help me to operate professionally wherever I go in the IT Industry and it will also boost my credibility as an IT Professional. Thank Coursera. Thank you so much for this great and inspiring Course. I am indeed blessed to know Coursera and even become trained and certified by the prestigious management team of Coursera. It is indeed a great pleasure.

By Philip A

Aug 23, 2018

It is so marvellous to realise how capable I could be when I am being taught by trailblazers like Googlers themselves. The exercises are very helpful and they help me to stay alert and challenge my thinking about technology. I am very sure I am going to work hard to complete the course in the shortest time as possible. I cannot wait to recommend this program to my friends and family. Thank you, Google, very much for exposing or unearthing my technological talent because I never anticipated I could come to this far considering my background in technology. The courses are very insightful. I like the way Google has simplified complex tasks to the level of a novice like me.

By Navaira F

Mar 19, 2020

I took this course as a beginning to my IT career and also because it is a requirement for my program. This course was very helpful, as coming from a non-IT background, I had no knowledge about technology but because of the simplicity of content in this course, it excelled my basic knowledge about computers and networking. I loved everything about this course, the content was easy to understand and the instructors just perfectly explained every topic in words that could be understood by someone like me with no IT background. I would like to thank everyone who was a part of this amazing course because of great instructors like you, students like me can learn everyday.

By Faezeh J S

Apr 26, 2020

First and foremost, I would like to thank Google and Coursera for providing such a wonderful learning opportunity. I really enjoyed learning from the best of the best. These overview lessons were thoughtfully designed to engage learners and keep us motivated. I've never been so eager to learn about computers and how the Internet and every aspect of it works before. The most interesting part of this course for me was working in virtual machine and learning about remote access. I had a great experience getting help and learning from Google IT specialists when I needed it. I appreciate it and truly look forward to learning more details about IT automation and security.

By Eileen M F

Sep 9, 2022

Have been sooo taken with this refreshing method of teaching using many short vids presented by wonderful people with all sorts of perspectives. Also enjoyed the short quizzes to test us and keep us on our toes.

As I moved through the material, when it became difficult I would imaging people all over the world taking this same class and possibly having the same thoughts and emotions I was having in assimilating this new knowledge. Made me feel a bit closer to humanity.

Overall can safely say this is the toppest method on the planet to gain a new skillset and especially in the exploding field of Information Technology Support. I await the NEXT Episode!!!

By Gijs O

Mar 24, 2021

Many thanks to the teachers, who explained key principles in a clear and accessible way. I appreciated their knowledge, experience, enthusiasm, and encouragement. Thanks to Coursera for providing this user-friendly learning platform. Via regular assessments, I could apply principles I had learned and consolidate my understanding. Help Center staff responded to queries promptly and were friendly and supportive. The knowledge I gained from these courses has boosted my confidence and will serve as a foundation for further reading and practice. I would not hesitate to recommend this certificate programme to anyone wanting to develop their IT and IT support knowledge.

By Abegail H

Nov 3, 2021

I loved this course so much! I'm coming from a completely different industry and this was my first glimpse into the tech and IT world (a world I've always tweaked and played around in when helping family, friends and upgrading my own devices) but never really thought it was something I'd understand.

This course really challenged that former belief and I'm so happy that I got to see regular people like me teach and talk about their experiences in IT so it gave me hope. Thanks to all the instructors for your help and passion! If there's anything I'll retain after walking away from this course, it's that you've made me really look at my computer differently forever.