Chevron Left
Back to Technical Support Fundamentals

Learner Reviews & Feedback for Technical Support Fundamentals by Google

4.8
stars
148,669 ratings

About the Course

This course is the first of a series that aims to prepare you for a role as an entry-level IT Support Specialist. In this course, you’ll be introduced to the world of Information Technology, or IT. You’ll learn about the different facets of Information Technology, like computer hardware, the Internet, computer software, troubleshooting, and customer service. This course covers a wide variety of topics in IT that are designed to give you an overview of what’s to come in this certificate program. By the end of this course, you’ll be able to: ● understand how the binary system works ● assemble a computer from scratch ● choose and install an operating system on a computer ● understand what the Internet is, how it works, and the impact it has in the modern world ● learn how applications are created and how they work under the hood of a computer ● utilize common problem-solving methodologies and soft skills in an Information Technology setting...

Top reviews

AE

Nov 25, 2020

It was great learning with all the mentors and I learned lots of new things and also get to know about the experiences of the mentors themselves. Also, I am looking forward to continuing this journey.

AD

Apr 8, 2020

Well made and simple to understand, had previous experience and it was dead on. Great for beginners and a great refresher for people trying to get a cert for their resume or to expand their knowledge.

Filter by:

326 - 350 of 10,000 Reviews for Technical Support Fundamentals

By Simone O

Dec 6, 2021

Esse curso foi muito interessante e instigou munha vontade de conhecer mais a fundo tudo que existe em relação ao mundo da tecnologia. Infelizmente só tenho uma ressalva quanto a organização do mesmo, desde o início do curso venho solicitando correção do meu nome más até agora não houve solução por parte do apoio ao aluno. Não posso imprimir o certificado pois está com outro nome. Mesmo assim, continuarei fazendo o segundo curso da série de quatro curso pois estou muito empenhada em me especializar nesta área. Grata Google, pela oportunidade de fazer pare dessa família tão especial.

Simone Pedro de Oliveira

By MK S

Jun 27, 2021

I feel like this was definitely a good introduction to what the IT Tech Support role entails. This course will really just introduce you to the basic concepts and problems you will face but doesn't overload you too much with the more advanced issues. It's like Elementary school for IT, while it helps teach you the basics it doesn't necessarily give you all the tools and skills to handle the real world problems IT Support deals with. I'm looking forward to continuing the course after the Tech Support Fundamentals and hope they'll be able to give me the advanced skills I would need to be hired in this field.

By A01- C

Jan 23, 2021

Simply amazing! What a great and transparently easy to grasp job you've done! I've liked Google since the beginning but now, I respect and admire your work, your culture, your job and your "everything to it" deal. Because it's the "everything to it" deal that makes things happen. How many takes for each class to be shot, how many revisions until each class was written and approved. How much planning? How many people involved investing their degrees, names, faces and careers? And probably one million other things. Thank you Google! Thank you so much! As far as Coursera, I've loved them for a long time now.

By N.E.

May 13, 2022

I really enjoyed this course, it helped shed some insight into some of the basic fundamentals of IT and what one can expect if they choose to pusue a career in this sector. With that said, the quizzes, labs and other assignments were really great and for the most part easy to navigate and complete. The content and tools involved in this course really helped me gather a better understanding not only into the IT industry but into the technology field in general. Overall I would highly recommend this course to anyone considering a career move into IT but wants some basic insight as to what it might entail.

By A. P

May 24, 2022

This is definitely the way to learn! I have enjoyed the course very much, and have taken pages and pages of notes to which I can refer back and review all I have learned. I love the way the course is broken down into smaller bits that are not overwhelming all at one time. I can stop and make sure I understand a topic before moving on, and I can find chunks of time throughout the day to spending learning more. The instructors are superb, engaging, and make me feel they are rooting me on and want me to succeed. I have been involved with many different types of schools over the years, and this is the best.

By Tang H W

Oct 4, 2022

Hi, throughout the course of technical support fundamentals, it gives me lots of useful information of different areas, such as IT support, Hardware, software, operating system, networking and troubleshooting methods.

I think the most difficult part is to handle troubleshooting. Since there are various questions raised from users, if you don’t have good documentation. You will spend a lot of time. I hope I can tackle the problems with my basic IT knowledge.

I want to take the next course in the IT Support Professional Certificate. Thank you very much Google! I also want to be one of your favorite staff.

By Ogonna A

Jun 29, 2023

I enjoyed the flow of all tutors... it felt like they recorded together. lol. It was fun, educating and inspiring how freely they shared their personal experiences.

I stumbled on a "slope" while navigating the assignment for module 5, prior to this course, i would have run off at that point or find someone to help... But, because i understand now that failing is learning in itself in this exciting field, I kept trying and reading (learning, unlearning & relearning) instructions over until I figured it out. I believe that with this new knowledge from this course, I am ready to explore the world of IT.

By Thomas D

Dec 6, 2022

This course was an amazing course for anyone seeking to begin a career in IT. It covers a wide variety of different IT topics and fundamentals. 10/10 I completed a 4yr vocational certificate in IT about 9 years ago, and have just recently applied to WGU for their IT Bachelor program. This course was the perfect refresher to get back on the wagon and after a long hiatus begin working towards a degree in IT. I recommend this to anyone interested in seeking a career in IT, and even for those who just want a better foundational understanding of how computers and the IT work. All around incredible course.

By Ernesto C L

May 26, 2022

Buena tarde, buen día. La verdad los invito a que se den la oportunidad si tienen mucho de haber egresado de una carrera universitaria, están estudiando, están por graduarse de iniciar tomando está certificación para estar mejor preparados para un empleo ya que es muy difícil poder calificar a un empleo. Se agradece al equipo de Coursera junto con Google para poder hacer esto más fácil de entender sin importar la edad que tengas no es impedimento para llevar a tu ritmo está preparación, si tomas este curso muy probablemente puedes ampliar tu panorama y animarte a seguir estudiando. Gracias por todo.

By Candice R

Jul 12, 2018

I think that this platform for learning is great and I'm interested in learning more and completing the program. Throughout the first part there were some obstacles to get over, but they were accomplished. I thank the support department for their help when needed. I didn't like that I wasn't aware of not getting my peer response completed in week 2 when I had thought I was done because I chose the virtual build and didn't see an option to grade others? Not sure what happened, but I know I wouldn't of moved forward if I knew that it wasn't completed. Overall I'm excited and ready for my next course.

By Ezequiel C

Mar 31, 2021

The course has a lot of content it is brief and concise. From my side I already have knowledge about everything mention in the course but it worked really well for re-cap. The content of the course appear to me a bit to much for beginners with not much technology background, since beside everything is really well explained, at demonstrations like the SSH ones, there are few steps that are not mention, yet done by the teacher that may get starting people a little bit confuse. But hey, it is overall really good and I've loved the Link to additional reads. overall it is a great work thank you guys.

By Thomas W

May 16, 2020

The course was a great introduction to I.T. support. The concepts were explained in a way that made it easy to understand and the length of the videos was perfect. The instructors were great and were easy to follow. The only improvements I would make to the course would be to re-film the areas where there were errors. Before I took this course I had read reviews of it where people were stating it was a joke because of the amount of errors contained within it. I would like Google Cert to be regarded highly within the industry and fixing the errors, however small, would go a ways to achieving this.

By Sainihar P

Jan 15, 2023

I have enjoyed learning from this course. All my teachers were really helpful and their personal experiences have been added strength to the course. As a fresher I'm really not sure if the rating I gave was good enough because the experienced could have known what exactly was taught in this course. Their rating would have been different I guess. But, there was one thing that nagging me , if there was real time examples for some topics would have been really great. I have made a comment on those topics after the class. Rest, I loved it and this course was awesome. Thank you @Google and @Coursera.

By Kerrance W

Jun 20, 2018

This course was a delight to take. I have always had a passion for IT, but never really completed my formal training. Part of the problem was I could not find the time to take classes at the local trade school. This certificate not only taught me a nice overview of technical support, it has a very flexible schedule that allowed me to complete it on my own time. The lectures are parsed out in a way that is very easy to comprehend. The instructors are also very animated, and that plays a key role in making the information fun and interesting. I look forward to writing my review of my next course!

By Rohit D

Aug 6, 2021

I just loved learning through this course. This course is very basic and a beginners guide towards someone seeking to IT.

Everything in this course was explained in easy and understandable graphics. And its good if your steeping your foot into IT. i have finished my first ever course in the (GOOGLE IT PROFESSIONAL CERTIFICATE) and ready to move on for further courses. All the lectures and video modules are graphically presented, just want to add a touch up here "It'll be better if you provide more and more graphics in the networking module as it goes hard to understand for the beginners level"

By Steve G

Apr 1, 2021

I am very impressed with this course. I have a degree in IT but currently, I wok in HR. My hunger of IT has never left but I need to refresh and enhance my knowledge. Thus far, have covered several concepts that will serve to reconnect me to my IT roots. I cannot wait to dive into the other courses and share as much as I can with my fellow classmates. I believe that no matter what aspect of IT one chooses as a career, it is important to have the technical support fundamentals because ALL IT professionals are seen as thee "go to" person irrespective of their chosen field.

Thank you Coursera!

By Rownok R

Aug 17, 2020

I've taken a few courses in Coursera so far and I think this was the best one. The course was very well organized and explained complicated things in a simpler manner. I think everybody should take this course. At first I was confused whether to enroll in this course or not. I thought this introductory fundamental won't be that much of a deal. But to my utter surprise I found out that I learned so many things. There are so many IT terms we use everyday not knowing what that means or what that does. This course described many of those basic terms which were very essential for anyone I think.

By Kasha W

Feb 21, 2022

Honestly one of if not the best format of learning I have ever had the opportunity to be a part of. Being taught somewhat advanced concepts by experts in said field is amazing because they are able to relay the curriculum in a way that is information heavy but not overwhelming. The instructors make sure you know the absolute essential concepts and how to apply them effectively. They actively helped me engage in critical thinking whether that be through testing scenarios or personal anectdotes. I highly reccomend taking this course and seeing what else google has to offer you! Bless you all

By Alejandro P A

Oct 11, 2020

I came to the course with some background in IT and other types of technology. Being it a beginners course, a good part of the information was just refresher for me. However, I could appreciate how the methodology would absolutely help someone with no previous knowledge of IT, to understand the basics and confidently talk about it. I found the practical quizzes especially useful for this. Additionally, and since the course is oriented towards IT Support, I did learn some important things about customer service and self promotion that will come in handy in future endeavours. Recommended.

By kenechukwu D

Apr 27, 2022

Hurray!! I just completed my tecnical support fundamentals. What a smooth and awesome ride. The instructors were just very wonderful and intelligent. I love the way they teach. I love their resourcefullness, their teaching skills are excellent and they impact knowledge with ease. They are good teachers I must confess. Beautiful people!!

I am a better person now ,having being equipped with the technical support fundamentals. Thank you coursera, thank you technical support fundamentals teams. I am taking more courses here definitely. I have enrolled for two more courses, to start soon.!!

By Nicola P

Sep 15, 2022

During this course, I was able to refresh (since they are concepts already learned in school) all the notions about what binary code, numbering systems, hardware, software, Internet and the World Wide Web, the system operating, mobile devices and customer service. I find that all topics are interrelated, so I couldn't say which one is my favorite. I have encountered almost zero difficulty in pursuing the lessons of this course.

The technicians who collaborated in the realization of this course have perfectly illustrated all the notions!

Of course I can't wait to attend the next course!

By Mark C R

May 10, 2020

Before I start this course I was looking for many courses to develop my skills and improve my knowledge. And I followed some courses as well. But this is the perfect course that I ever had. Lessons are easy to understand and they are very clear. All the lessons are handled by professional instructors. They are conducting all the lessons efficiently step by step. Anyone can understand properly. For me, I had a great chance to develop my skills. Actually I'm really proud for following this course with Coursera. I recommended this to anyone who needs to certified professionally. A++++++

By Leo V

Oct 13, 2022

This is a great self-paced course for beginners to learn the fundamentals of IT Support with Google. The instructors are knowledgeable and friendly, and the course materials are easy to pick up.

One of the better aspects of this course is the Qwiklab assignments utilizing virtual machine technology to help prepare you for real-world trouble-shooting tasks, letting you learn directly on Windows and Linux machines.

I also love how a great emphasis is placed on good customer techniques as well as providing great tips on how to deal with difficult situations.

All in all - 5/5 rating!

By Joshua N

May 22, 2020

This course is very helpful for the people who aren't familiar with computers, this course needs no minimum knowledge required to start off, the explanations given in the videos are amazing,I already know all the topics that have been discussed but I wanted a certificate for that, But the people who don't know about these modern technology can go through this with ease, and expecting a job only through this certificate I guess it would be mean,nobody would give you a job even if you are talent but with no degree, so keeps all your skills certified with top companies like these

By Smartin007

Mar 4, 2021

This course was a great introduction to IT and basic concepts of IT and computers. I chose this course because I am looking to change careers and know that I need training. I've always been interested in computers/computing but shied away from computing because of the math prerequisite and I had my mind set on journalism. I still love journalism, but ended up working in the travel industry - which I have really enjoyed as well.

The travel industry will make a great comeback, but in the meantime I wanted to take my downtime to explore new things. This course was perfect for that.