Chevron Left
Back to Technical Support Fundamentals

Learner Reviews & Feedback for Technical Support Fundamentals by Google

4.8
stars
148,669 ratings

About the Course

This course is the first of a series that aims to prepare you for a role as an entry-level IT Support Specialist. In this course, you’ll be introduced to the world of Information Technology, or IT. You’ll learn about the different facets of Information Technology, like computer hardware, the Internet, computer software, troubleshooting, and customer service. This course covers a wide variety of topics in IT that are designed to give you an overview of what’s to come in this certificate program. By the end of this course, you’ll be able to: ● understand how the binary system works ● assemble a computer from scratch ● choose and install an operating system on a computer ● understand what the Internet is, how it works, and the impact it has in the modern world ● learn how applications are created and how they work under the hood of a computer ● utilize common problem-solving methodologies and soft skills in an Information Technology setting...

Top reviews

AH

Oct 3, 2018

Starting from scratch, I feel like I've gained a great basic understanding of IT support. It was informative, and it has motivated me and left me hungry for more. I am pumped to start the next course!

ON

Oct 17, 2022

It was indeed an interesting journey to the I.T world. I enjoyed every bit of the course and the instructors did a great job. Thanks to the Coursera and Google team for this life changing opportunity.

Filter by:

3626 - 3650 of 10,000 Reviews for Technical Support Fundamentals

By Het S

Mar 1, 2020

A very great and useful course to start with. It has good content and you'll get to learn a lot of things very clearly and will be able to perform it at the time of learning it.

By Tyler W

May 29, 2019

I thought this course was very fun and informational as well as professional. Some parts were not as comprehensive as one would like but overall this course is very informative.

By Diana L

May 26, 2018

There's a lot of material to learn but a little perseverance makes all the difference. The course is easy to follow, thanks the instructors who makes simple and the peer advice.

By Roger M

Apr 5, 2018

A very well organized and student-friendly course, the presenters were honest and simple. I especially liked that it was interactive and concise, glad I enrolled. Thanks GOOGLE.

By Flynn S

Mar 9, 2018

Definitely a review for an armature IT or heavy computer user. However, still plenty of new info and it never hurts to review. Easy to follow and understand, it was a pleasure!

By Gabriela G

Dec 4, 2023

learned a lot with this IT course, I recommend this to those who are interested in learning more on how the digital world of IT works as it gives a basic grasp on how it works.

By Benjamin T (

Jul 31, 2023

Learning made easy. I learnt so much about the basics of computer and l pursuing this further to complete the entire course. Thank you, COURSERA, for this amazing opportunity!!

By Mohamed j

May 6, 2023

thank you a lot realy i got minded education for this course thanks again for helping me to uppgrade my knowledge about the computer and i can fill up the gap of my resume .

By Christian S

Dec 19, 2022

Very instructional, interesting, easy to navigate through. Had fun learning, and the videos, and everything, make you want to continue going, by the way in which they are made.

By Ivan C M N

Oct 28, 2022

It is one of the best courses to start your career as a technical support specialist. It gives you all the clear concepts and gives you solid foundations to get your first job.

By Adewale O

Sep 4, 2022

Well curated overview of what Technical Support Fundamentals looks like. Anyone who is looking to get into the IT Support Specialist role would get a grasp of what it entails.

By KerryAnn G

May 10, 2022

Loved it, i had a hard time wiht the networking part of this course, i feel ther sohuld have been a bit more content and less talking e.g. IPv4, IPv6 etc, how to identify? etc.

By Hagop K

Mar 19, 2022

It was humbling to relearn things that I had forgotten. I am excited about going on and continuing to learn and to finally at some point apply it all at an IT Support Position.

By Mr M L M

Dec 15, 2021

Very interesting course, but the method of uploading verification ID is annoying and stressful. I suggest that the Coursera should allow upload through other means than persona

By sarah s

Oct 20, 2021

I am glad i started this journey with this course it gave me a clear foundation of the IT world. i am looking forward to learn and gain more skills with the rest of the courses

By Luis A R S

Sep 21, 2021

Very god course. It will give you the fundamentals to start as an IT. You will have a great insight of what an IT is and what you are able to do for business and organizations.

By Emmanuel W T

May 7, 2021

Excellent, I felt like it was a one-on-one learning situation, the tutors took their time to explain concepts in the simplest ways possible and the assignments were flexible.

By Lorenzo E

Mar 26, 2021

A great introduction to IT support. Clear and direct instructions, professional teachers and trainers.

Extra readings not updated, please fix this. Overall, a great experience.

By sekou m

Mar 20, 2021

Actually could have been completed in a shorter period of time. Life, though, happens. Excellent course overall. Would take again; definitely will recommend to others.

Thank you

By CINTHYA N L

Mar 8, 2021

This course has been very satisfactory since I have put into practice several important knowledge in such a way that it has also had a great impact on my professional training.

By George Y

Feb 5, 2021

I would edge everyone who don't know anything about IT or who wants to learn IT to choose this course and study. It is indeed an entry level course to being an IT professional.

By Arbab N K

Feb 4, 2021

One of the best and most interactive courses that I have done. This course is for every single person even if they don't have any knowledge about this course. You will love it.

By Albert N

Dec 5, 2020

This course teaches you about the basic IT skills . Course Video and voice is clear and crispy which make s class engaging, fun and much easier to learn. Thank you Coursera

By Marc A J

Oct 15, 2020

I loved the way it allowed me to take notes with ease, and the instructors did an excellent job of explaining the concepts in a more personal way than any college I've been to.

By Robert N

Sep 8, 2020

This was by far a great course study with Cousera for the Google IT Support Specialist Certificate. I'm so glad that I followed through on my commitment to complete the course.