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Learner Reviews & Feedback for Technical Support Fundamentals by Google

4.8
stars
148,669 ratings

About the Course

This course is the first of a series that aims to prepare you for a role as an entry-level IT Support Specialist. In this course, you’ll be introduced to the world of Information Technology, or IT. You’ll learn about the different facets of Information Technology, like computer hardware, the Internet, computer software, troubleshooting, and customer service. This course covers a wide variety of topics in IT that are designed to give you an overview of what’s to come in this certificate program. By the end of this course, you’ll be able to: ● understand how the binary system works ● assemble a computer from scratch ● choose and install an operating system on a computer ● understand what the Internet is, how it works, and the impact it has in the modern world ● learn how applications are created and how they work under the hood of a computer ● utilize common problem-solving methodologies and soft skills in an Information Technology setting...

Top reviews

AH

Oct 3, 2018

Starting from scratch, I feel like I've gained a great basic understanding of IT support. It was informative, and it has motivated me and left me hungry for more. I am pumped to start the next course!

ON

Oct 17, 2022

It was indeed an interesting journey to the I.T world. I enjoyed every bit of the course and the instructors did a great job. Thanks to the Coursera and Google team for this life changing opportunity.

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3526 - 3550 of 10,000 Reviews for Technical Support Fundamentals

By Dr M I J N

Aug 3, 2020

The course was very interactive; so many interesting hands-on lab stuff; I really loved the way presented and articulated. thanks, team for the interesting content and activities.

By Oscar A M A

Jul 27, 2020

An excellent course to get a well based understanding of how does things work and why and to introduce you to a complete world of technology where exists a lot of options to learn.

By Tiffany B

Jul 13, 2020

I really enjoyed this course. I am exciting about figuring out the next course to help me narrow down the area I would like to specialize in. Thank you so much for the opportunity!

By AMAECHI C O

Feb 17, 2020

This course has been wonderful, computer language is now well understood by me, i know how to convert decimal numbers to binary numbers. thank you coursera

Amaechi Chinedu Onyemuche

By Deonarine R B

Jan 7, 2020

This course was surprisingly informative and I wish to advance myself into deeper fundamentals, specifically networking as that is my passion. Hope there is more content out there.

By Sagar V R

Dec 23, 2019

pretty awesome course, the best part of the course for me was the troubleshooting section and customer service, as it will help me to deal with people and computer issue very well

By Emerson P

Sep 21, 2019

Highly recommended to begin your journey in IT. A great refresher on many subjects along with many new things learned. I enjoyed the instructors and the tools provided in the labs.

By Francisco G

Aug 27, 2018

Really solid and simple to learn introduction to the world of IT. Even if you don't plan on doing a job with after the whole course, this is information that everyone should learn.

By Justyn P

Mar 2, 2018

Very good beginner class I've been in the IT field for about 6 months and i have done everything we've gone over, and this would've been helpful to study before I got the position.

By José L G M

Jul 14, 2023

Excelente curso. Muy bueno para todas aquellas personas que deseen iniciarse en el mundo TI. Y también para aquellas (como yo) que necesiten actualizarse y refrescar conocimientos

By Chevelle C

Jul 13, 2023

This course covered a lot as it relates to fundamentals and I really like how they also helped you to prepare for the interview process. Very good course overall, would recommend!

By Mario “ M

Jun 27, 2023

Loved it, however the lab tests were a bit of a pain to submit as it wasn't clear if I got the lab exercise submitted to Coursera or not. I feel it's a nice intro to the IT world.

By EbunOlorun E

Apr 24, 2023

This course is very informative and educative. you can get better at a university. All you need to know to start up a career in this field is right here. It is highly recommended.

By Diana

Apr 15, 2023

I have learned so much and I have a new understanding of software and hardware and I can honestly say that my passion is more towards the software. Thank you Google and Coursera!

By Morgan D

Jan 15, 2023

I really enjoyed this course. Even though I already knew all the material, it was a fantastic refresher and I think it's going to prepare me well for the rest of this certificate.

By Rania F

Aug 6, 2022

i found my passion in this course

The expalnation is very clear

its easy to start & continue this course if you are intersted in

really I am very happy & lucky to join this course

By Dorien

Aug 1, 2022

I wish i wouldve taken this course before my Fundamentals of Netoworking class back during undergrad. This really explained everything in a much more easier and understanding way.

By Jeremy C

Mar 25, 2022

This is a great progrsam for people on the go. It has all the tools and reading material to explain in detail all the fundamentals to someone with limited knowledge of computers.

By Atharva K

Sep 24, 2021

All the Instructors are just awesome

they help you to learn new things in simple words

I think everyone should go for this course if they are willing to pursue their career in I.T.

By Lucy L

Sep 2, 2021

Wonderful understanding coming from IT talent in Google. Thank you so much for your efforts and really looking forward to more practice cases in the related courses.

All the best.

By Alicsesther S M A

Aug 22, 2021

Good refresher for those who want to be recertified, or their institutions have lost their certs by deleting all alumni emails. I Finished this in 5 days out of sheer irritation.

By Brady H

Aug 21, 2021

The first course really helped me pass get a refresher in the basics or fundamentals of IT. The solidification of that knowledge only strengthened the foundation of my IT career.

By Amber J

Aug 17, 2021

I loved this course! It taught me so much stuff and walked me through what I didn't know. It also gave me extra websites I can go to and further my knowledge on a certain subject.

By Harsha M

Jul 31, 2021

An inspiring and excellent course which introduces you to the fundamentals of IT! It further encourages you to carry on learning and keep achieving more and better qualifications!

By Nitya K

May 31, 2021

Extremely brilliant course which gives you all the basic information about the devices, for example you get to know all the parts in a computer. This course is highly recommended.