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Learner Reviews & Feedback for Technical Support Fundamentals by Google

4.8
stars
148,669 ratings

About the Course

This course is the first of a series that aims to prepare you for a role as an entry-level IT Support Specialist. In this course, you’ll be introduced to the world of Information Technology, or IT. You’ll learn about the different facets of Information Technology, like computer hardware, the Internet, computer software, troubleshooting, and customer service. This course covers a wide variety of topics in IT that are designed to give you an overview of what’s to come in this certificate program. By the end of this course, you’ll be able to: ● understand how the binary system works ● assemble a computer from scratch ● choose and install an operating system on a computer ● understand what the Internet is, how it works, and the impact it has in the modern world ● learn how applications are created and how they work under the hood of a computer ● utilize common problem-solving methodologies and soft skills in an Information Technology setting...

Top reviews

AH

Oct 3, 2018

Starting from scratch, I feel like I've gained a great basic understanding of IT support. It was informative, and it has motivated me and left me hungry for more. I am pumped to start the next course!

ON

Oct 17, 2022

It was indeed an interesting journey to the I.T world. I enjoyed every bit of the course and the instructors did a great job. Thanks to the Coursera and Google team for this life changing opportunity.

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3876 - 3900 of 10,000 Reviews for Technical Support Fundamentals

By DENIS K

Nov 11, 2020

It has been an awesome journey and a great beginning at the same time. I've really liked how the instructors have been teaching, I hope to work with some of them someday.

By Ashok K

Nov 1, 2020

This was one of the best courses I have done so far. I have learned many things which I never heard before and I find this will be helpful for me to grow my career in IT.

By Cade H

Sep 24, 2020

Very detailed and thorough way of explaining all the fundamentals and practices of the IT world. I learned a lot through this course and look forward to the next courses.

By Patrick S

Sep 18, 2020

Nice intro to it all. I knew enough to get into trouble but this opener was pretty cool! You will learn a lot from this 1st section. Simply explained and yet informative.

By Mohammed A

Sep 9, 2020

This course gives basic understanding of computer layers like History of computing, Hardware, software, Operating system, Troubleshooting,Networking, facing IT interview.

By Tebogo L L M

Aug 9, 2020

It is a "technical curse" you need to avail yourself of to learn. The structure is suited to make a student learn from a novice level to semi-professional. I love it xoxo

By Ricardo S

Jul 19, 2020

I'm so grateful for the opportunity to learn more about IT technical support! I can't wait to continue this journey! Thank you for all the people involved in this course!

By Katherin J

Jul 5, 2020

One of the interesting course I have ever done in Coursera. I thank Google for providing such an amazing course .And I thank coursera for helping us to reach this course.

By Maritza O

Jun 20, 2020

This course changed my professional life. I have learned new things in networking area, software and hardware. I can say this is one of the best courses I have ever done

By Ryan P

May 4, 2020

Interesting, informative and overall a good introduction to tech support. It has encouraged me at every step to keep going and keep studying, which is great. Thank you.

By Charlene K

Apr 15, 2020

Although I have been doing a lot of this stuff by learning from friends, it is nice to have some formal instruction to add context and background to understand it better.

By Leandro F

Mar 29, 2020

Curso muito bom, superou minhas expectativas, com ele consegui ter uma visão bem mais clara de como é trabalhar com suporte em TI e me inspirou a aprender cada vez mais !

By Deleted A

Mar 25, 2020

Absolutely awesome! I am actually very surprised at how much new information I learned! The acronyms sure beat me up though in Week 4! But I got it! haha Ready for more!

By Yvette B

Jan 30, 2020

Wow,I really enjoyed this course. It has really opened my eyes to the different departments in IT. This is a very user-friendly and knowledgeable course that you’ve made.

By Charles A

Oct 17, 2019

I went to college to learn some of these basics and this training course is hands down a solid introduction to IT support. I highly recommend this to anyone starting out.

By Amil M

Sep 17, 2019

Fantastic Course and many things that I was able to learn and not only by listening to the videos and reading but also with the interactive course details it was a blast.

By Marwan M A A

Jun 13, 2019

It was a great learning experience to learn IT by Google, I hope that opens a door to be able to participate and work as people needs tangible and advance learning skill.

By Fernando

Mar 12, 2018

Great course overall. I really enjoyed all the process of learning with this course. I found my passion with this course and I'm looking forward to start the next course.

By Matthew N

Mar 5, 2018

This was such a great learning experience. I am very glad I had the opportunity to take this course and learn as much as I did. I would recommend this course to a friend.

By Wendell R S S

Jun 30, 2023

Ótimo, excelente, maravilhoso. Superou minhas expectativas e será de grande valia para minha trajetória profissional.

Sou grato pela oportunidade, parabéns a toda equipe.

By John S

Jun 30, 2023

Great course for basics in the IT field. I have a lot of experience and it was easy to make my way through things I already knew while relearning things I had forgotten.

By Hung N D

May 15, 2023

by learn this course, i know more about computer than i have, this is all basic about computer i need, thank google bring this course to me, i will finish another course

By Ava S T

May 14, 2023

Course 1 was easy to follow where I had minimal problems understanding the material. I loved that I could go back and listen at my need if I wanted to revisit a concept.

By Emmanuel C

May 6, 2023

I appreciate this course because I have learnt to much and I like to continue learning more thing in the next courses.

Thanks for your effort in make this course.

Gracias.

By Joshua D

Feb 22, 2023

Very easy to understand and chock full of useful information, I could see just about anyone taking this course and learning the basic skills of IT. Well worth the money.