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Learner Reviews & Feedback for Sales and CRM Overview by Salesforce

4.6
stars
981 ratings

About the Course

This course is the first of a series that aims to teach you the foundational skills in Salesforce that will prepare you for a variety of entry-level sales roles, including the sales operations specialist position. This course is designed for beginners. No previous experience in Salesforce, sales, or CRM is necessary to be successful. In this course, you will be introduced to essential concepts like the fundamentals of the sales process. You'll also learn about what Customer Relationship Management (CRM) systems are and what they are used for, you'll dive into Salesforce's main products and their use cases, and you will gain a working knowledge of the key functionalities of the Salesforce Sales Cloud that help support a business’s growth. This course is the first step in your learning journey with Salesforce. It will provide you with the foundation you need to go into depth with more advanced Salesforce tools taught later in the certificate, and ultimately launch your new career. Please note that if you already have background knowledge in sales and CRM, or if you want to dive immediately into content that goes into more depth with Salesforce, it is recommended that you start with Course 2 in this certificate: Lead Management in Salesforce....

Top reviews

HS

Sep 3, 2022

Very Interactive course, guides you at every point and thus helps in better learning experience. The assignments also help to refresh the course and also tests the application of learning to the full.

TP

Dec 19, 2023

This course is very valuable to start with Salesforce. It also provides the foundational of sales like procedures in sales, some terms. Believe me, you should choose this course for your next career.

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176 - 200 of 226 Reviews for Sales and CRM Overview

By Mahmoud M M E

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Jul 14, 2021

Course is good but too much repeated info...

By Nsemeke A

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Dec 14, 2023

The course opened my eyes to great tools.

By Agnes L

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Dec 21, 2021

overal ok, problems with plug in links.

By PRAVEEN K

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Dec 29, 2021

enjoyed learning in trailhead and here

By MATAMBA M A I V

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Feb 19, 2024

Très bon cours simple et compréhensif

By Nataly L

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May 21, 2023

Easy to follow and understand.

By Oluwapelumi A

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Dec 8, 2023

It was enlightening

By Amulya M

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Dec 17, 2022

REALLY INFORMATIVE

By mohamed s

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Aug 30, 2023

very theoretical

By Caterina R

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Jun 25, 2022

Nice course!

By Rajprasad H C

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Sep 18, 2023

Excellent.

By Gandluru V S r

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Oct 27, 2021

very good

By Philip L

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Dec 13, 2021

.

By Hakim N

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Aug 8, 2023

The course is excellent for Salesforce beginners, with helpful instructors and easy-to-follow study materials. However, there is a long-standing issue with badge verification, which requires learners to verify their Trailhead badges after completing trails. Personally, it took me two weeks to get all badges verified by Coursera. Expect 1-2 weeks delays to complete the course. Overall, this is a good course if you are a paid learner and willing to wait.

By Robert M

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Feb 23, 2022

Very basic course with redundant information. A lot of content for the little taught. Also, the Trailhead partnership is more annoying than anything else. It could easily have been integrated on Coursera. Overall, it is easy to complete if you have basic sales experience.

By Charles P

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Feb 23, 2022

I do have experience in salesforce, so this was not a helpful course. If you are totally beginning with SF, then this may be useful. Otherwise just create a TrailHead account on salesforce for free.

By Emily G

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Aug 12, 2021

Provides good basics on Sales and CRM but some parts can be a bit redundant.

By Juan D l c

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Jun 4, 2021

Te apoya a la hora de orientarte, pero tampoco te ensea nada en concreto.

By Jack R G

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May 14, 2023

Not very in depth. If you want real salesfoce learning, use trailhead.

By Yugal B

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Jan 6, 2022

this is mostly a theory course,expect a lot from this,disappointed

By Sunku S G

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May 28, 2021

it is very helpful to learn and growing skills through it

By Daria L

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Dec 13, 2022

Videos are extremely fast and have no information written on them, just a lot of pictures and words, and the readings are not informative that much. The program uses external videos (not as an additional, but actually as educational material). As far as the weekly progress tests are concerned, the questions are much deeper than the information given within the "lectures", and you get 0 points, if you don't pick up all the options (even if you pick up 2 correct out of 5 and no incorrect, but you were supposed to pick up 3...), making it very hard to pass the tests. In contrast, the quiz in between is extremely easy, not checking what you learned through the course at all, having some questions with long answers, so no one is even checking them and you always pass these tests. In comparison to google professional certificates, this certificate is unfortunately way lower.

By travis g

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Dec 16, 2021

The plugin verification process isa stressfull issue ... It actually highlights your pain and i think we have just the right solution for the problem causing the pain. Its called restructure i been there and can empathize with what your about to go through. Its a great idea lets make it better with this early information. Theres no one there Tory!

By Shameera A

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Jul 11, 2023

Some of the assignments they will not show as completed even after you have completed. This will lead you to not earn the certificate.

By Skyler H

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Oct 11, 2023

The course is great informational wise, however, this program has a lot of kinks that need to be worked out.