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Approx. 29 heures pour terminer

Recommandé : 4 weeks of study, 6-8 hours/week...


Sous-titres : Anglais

Compétences que vous acquerrez

Lean Six SigmaProcess ImprovementSix SigmaAnalysis Of Variance (ANOVA)

100 % en ligne

Commencez dès maintenant et apprenez aux horaires qui vous conviennent.

Dates limites flexibles

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Approx. 29 heures pour terminer

Recommandé : 4 weeks of study, 6-8 hours/week...


Sous-titres : Anglais

Programme du cours : ce que vous apprendrez dans ce cours

6 heures pour terminer

Course Orientation & Module 1 Operations Strategy & Disruptive Innovation

In this module, after introducing the concept of operations strategy, we specifically investigate different levels of strategy, including operations strategy, and how the different types of strategy are intertwined and must be aligned for the company to be successful. We will explain how operations strategy is formulated using a five-step process. You will learn key terms such as order qualifiers, which are the minimum must-have attributes that companies need to provide to the customers, and order winners, which allow the company to win customers. You will learn the concept of strategic focus and the need for strategic trade-offs. You will also learn the competing theory of cumulative capabilities and a way to reconcile the two.

15 vidéos (Total 163 min), 8 lectures, 2 quiz
15 vidéos
Meet Professor Udatta Palekar5 min
Lecture 1-1.1 Operations Strategy (Part 1)9 min
Lecture 1-1.2 Operations Strategy (Part 2)12 min
Lecture 1-1.3 Operations Strategy (Part 3)12 min
Lecture 1-2.1 Designing Operations Strategy (Part 1)13 min
Lecture 1-2.2 Designing Operations Strategy (Part 2)17 min
Lecture 1-2.3 Designing Operations Strategy (Part 3)11 min
Lecture 1-2.4 Operations Strategy - Amazon Example [sidebar] (Optional)4 min
Lecture 1-3.1 Strategic Trade-offs (Part 1)12 min
Lecture 1-3.2 Strategic Trade-offs (Part 2)14 min
Lecture 1-4.1 Disruptive Innovation (Part 1)8 min
Lecture 1-4.2 Disruptive Innovation (Part 2)13 min
Lecture 1-4.3 Disruptive Innovation [sidebar] (Optional)12 min
Lecture 1- 4 Disruptive Innovation9 min
8 lectures
Syllabus30 min
Glossary20 min
Brand Descriptions20 min
About this Course: Ratings and Reviews10 min
About the Discussion Forums10 min
Updating Your Profile10 min
Module 1 Overview20 min
Module 1 Readings45 min
2 exercices pour s'entraîner
Orientation Quiz10 min
Module 1 Quiz30 min
4 heures pour terminer

Module 2: Service Operations Management

In this module, we will learn how service quality is the result of a customer’s journey before, during, and after a service experience, and how a customer’s expectations, experience, and the gap between the two affect a customer’s satisfaction. We will analyze this satisfaction gap to understand why it may arise due to misalignments between the customers’ and service providers’ understanding of the customer need. We will then learn about the five dimensions of service quality used by a popular measurement technique called SERVQUAL to measure service quality. Next, we will discuss how service failures arise and ways to recover from such failures.Finally, we will see how service operations are being disrupted by new technologies and new business models.

12 vidéos (Total 169 min), 2 lectures, 1 quiz
12 vidéos
Lecture 2-1.2 Importance of Services (Part 2)10 min
Lecture 2-1.3 Importance of Services (Part 3)11 min
Lecture 2-2.1 Why are Services Different (Part 1)17 min
Lecture 2-2.2 Why are Services Different (Part 2)13 min
Lecture 2-3.1 Service Quality (Part 1)15 min
Lecture 2-3.2 Service Quality (Part 2)11 min
Lecture 2-3.3 Service Quality (Part 3)13 min
Lecture 2-3.4 Service Recovery Methods [sidebar] (Optional)8 min
Lecture 2-4.1 Disruptive Service Operations (Part 1)20 min
Lecture 2-4.2 Disruptive Service Operations (Part 2)19 min
Lecture 2-4.3 Disruptive Service Operations (Part 3)15 min
2 lectures
Module 2 Overview20 min
Module 2 Readings30 min
1 exercice pour s'entraîner
Module 2 Quiz
6 heures pour terminer

Module 3: Quality Management

In Module 3, we will learn about common and special-cause variations and the role of statistical control charts in identifying them. We will focus on three common control charts, the p-chart, the c-chart, and the Xbar-R chart. We will learn when each type of chart is used, and how they are constructed and interpreted. Using statistical methods, we will learn to recognize if processes are capable of meeting customer specifications. Finally, we will consider how newly emerging technologies are making it possible to extensively and routinely use the techniques of statistical process control.

12 vidéos (Total 151 min), 3 lectures, 3 quiz
12 vidéos
Lecture 3-1.2 Evolution of Quality Management (Part 2)9 min
Lecture 3-2.1 Statistical Process Control (Part 1)17 min
Lecture 3-2.2 Statistical Process Control (Part 2)10 min
Lecture 3-2.3 Statistical Process Control (Part 3)19 min
Lecture 3-2.4 Statistical Process Control (Part 4)21 min
Lecture 3-2.5 Statistical Process Control (Part 5)15 min
Lecture 3-3 New Opportunities14 min
Lecture 3-4.1 Descriptive Analytics7 min
Lecture 3-4.2 Predictive Analytics3 min
Lecture 3-4.3 Prescriptive Analytics5 min
Lecture 3-4.4 Examples of Analytics and Quality10 min
3 lectures
Module 3 Overview20 min
Module 3 Readings10 min
Solutions to Peer Review Assignment Questions20 min
2 exercices pour s'entraîner
Module 3 Quiz30 min
Need the Solutions to Mod 3 Peer Review Assignment5 min
3 heures pour terminer

Module 4: Digitization and Operations Management

This module starts with the four stages of industrialization and mainly discusses the fourth stage of digitization. You will learn how digitization is making its mark on three core function of supply chain management, and how enabling technologies such as Cloud Computing and Big Data Analytics can disrupt or enhance operations. Then, we will discuss digital platforms and its features relative to a traditional view of supply chains. Grounded in transaction cost economics theory, digital platforms are changing make-buy decisions of firms. This module concludes with the emerging concept of a digital factory where key drivers and elements of digital factory are laid out. New key technologies are introduced and real-world examples of their use are presented to show how the goals of lean management and six-sigma are being realized.

7 vidéos (Total 93 min), 2 lectures, 1 quiz
7 vidéos
Lecture 4-2.1 Digital Platforms for Operations (Part 1)15 min
Lecture 4-2.2 Digital Platforms for Operations (Part 2)16 min
Lecture 4-2.3 Digital Platform Examples6 min
Lecture 4-3.1 The Digital Factory (Part 1)12 min
Lecture 4-3.2 The Digital Factory (Part 2)12 min
Lecture 4-3.3 Impact of Digital Factories13 min
2 lectures
Module 4 Overview20 min
Module 4 Readings30 min
1 exercice pour s'entraîner
Module 4 Quiz30 min
85 avisChevron Right


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Principaux examens pour Operations Management: Strategy and Quality Management for the Digital Age

par GAOct 2nd 2017

Great course . Thanks Gopi Sir for this wonderful presentation . Anova and regression concepts - were not completely clear,, rest all concepts were very clear and concise.

par ASMay 16th 2017

This kind of quality and depth is what courses on Coursera should strive for.\n\nGopesh is extremely knowledgeable and likable; really enjoyed the learning opportunity!



Udatta Palekar

Associate Professor
Business Administration

Commencez à travailler pour obtenir votre master

Ce cours fait partie du diplôme intégralement en ligne Master of Business Administration (iMBA) de Université de l'Illinois à Urbana-Champaign. Si vous êtes admis au programme complet, vos cours sont pris en compte dans votre apprentissage diplômant.

À propos de Université de l'Illinois à Urbana-Champaign

The University of Illinois at Urbana-Champaign is a world leader in research, teaching and public engagement, distinguished by the breadth of its programs, broad academic excellence, and internationally renowned faculty and alumni. Illinois serves the world by creating knowledge, preparing students for lives of impact, and finding solutions to critical societal needs. ...

À propos de la Spécialisation Value Chain Management

The purpose of organizations is to produce and deliver goods and services of value to customers while generating a surplus for owners. Value chain management focuses on understanding what different customers value, measuring inputs and outputs to assess value, and generating higher value for customers and greater surplus for organizations. In this Specialization, you will gain competencies that are critical for managers in any functional area. You will learn to create, model, analyze, and maximize value in accounting, operations, and marketing. This Specialization is part of the University of Illinois iMBA Program. Each course fulfills a portion of the requirements for a University of Illinois course that can earn you college credit. When you complete the Value Chain Management Specialization, you will: · Understand how to apply a financial perspective of accounting for costs, understand how financial and non-financial accounting information facilitates strategic performance measurement, and integrate this information to continuously improve strategy. · Understand the role of operations management and process improvement, synthesize information to make decisions for organizational initiatives, and apply analytical techniques for tactical operations and process improvement decisions. · Understand how marketing works in the business world and how various marketing elements interact to create value for consumers and ultimately maximize value for your organization....
Value Chain Management

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