In this course, you will learn about the role of operations and how they are connected to other business functions in manufacturing- and service-focused organizations. You will learn and practice the use of decision-making frameworks and techniques applicable at all levels, from management-level strategic decisions such as connecting process to the needs of various customer segments, to front-line tactical decisions such as choosing between ordering larger quantities vs. ordering more frequently.
Upon successful completion of this course, you will be able to:
• Understand the role of operations management
• Relate underlying principles to operations management frameworks and techniques
• Synthesize information to make strategic operations decisions
• Evaluate processes on different dimensions
• Apply analytical techniques for tactical operations decision
This course is part of the iMBA offered by the University of Illinois, a flexible, fully-accredited online MBA at an incredibly competitive price. For more information, please see onlinemba.illinois.edu.
Ce cours fait partie de la Spécialisation Value Chain Management
Operations Management: Analysis and Improvement Methods
proposé par
À propos de ce cours
4.6
272 notes
Compétences que vous acquerrez
Quality ControlOperations ManagementSupply ChainInventory
Programme du cours : ce que vous apprendrez dans ce cours
Semaine
14 heures pour terminer
Module 1: Course Orientation & Process Analysis
In this module, you will be introduced to the idea of operations as processes that are composed of coordinated activities. Processes will then be characterized by how activities and resources required to perform them are organized. Process types will be described and guidelines on the appropriate choice of a process type will be presented. Activities and processes will be analyzed and key performance metrics will be presented. You will learn about cycle times, flow rates, throughput times, and how to calculate them for activities and processes. The calculated metrics will allow you to identify bottleneck activities and understand the idea of capacity utilization. The module ends with Little’s law, which introduces the notion of inventories and how other process metrics are related to amount of inventory in a process.
7 vidéos (Total 80 min), 8 lectures, 2 quiz
7 vidéos
Meet Professor Udatta Palekar5 min
Lesson 1-1.1 Process View of Operations (Part 1)15 min
Lesson 1-1.2 Process View of Operations (Part 2)15 min
Lesson 1-2 Process Flow Analysis13 min
Lesson 1-3 Capacity and Utilization17 min
Lesson 1-4 Little’s Law7 min
8 lectures
Syllabus20 min
Glossary10 min
Brand Descriptions10 min
About the Discussion Forums10 min
Social Media10 min
Update Your Profile10 min
Module 1 Overview20 min
Module 1 Readingss
2 exercices pour s'entraîner
Orientation Quiz10 min
Module 1 Graded Quiz30 min
Semaine
23 heures pour terminer
Module 2: Inventory management
In this module, you will learn the importance of inventory management, and effective ways to manage inventories. We will explore different types of inventories and why organizations maintain inventories. You will learn about macro-level inventory performance measures, as well as the various drivers that affect the amount of inventory. You will learn how inventories are managed, how much should be ordered and when. You will learn analytical models, such as the Economic Order Quantity and Economic Manufacturing Quantity, that optimize the order or manufacturing quantities to minimize cost. The effects of lead times and demand variability on inventory management decisions will be discussed and you will learn to calculate safety stocks and re-order points.
7 vidéos (Total 79 min), 2 lectures, 1 quiz
7 vidéos
Lesson 2-2.1 Economic Order Quantity (Part 1)7 min
Lesson 2-2.2 Economic Order Quantity (Part 2)10 min
Lesson 2-3.1 Re-Order Point (Part 1)12 min
Lesson 2-3.2 Re-Order Point (Part 2)11 min
Lesson 2-3.3 Re-Order Point (Part 3)14 min
Normal Distribution (Supplement)10 min
2 lectures
Module 2 Overview10 min
Module 2 Readingss
1 exercice pour s'entraîner
Module 2 Graded Quiz30 min
Semaine
36 heures pour terminer
Module 3: Supply Chain
In this module we explore supply chains and discuss some of the important considerations associated with supply chain management. Using the example of coffee, we discuss the complexities associated with the design and management of supply chains. You will learn about issues arising from sourcing materials, logistics of moving and storing material, and information that is needed to manage the supply chain. You will also understand governance issues and the use of contracts, sustainability of supply chains, and the risks inherent in the workings of a supply chain. Because the sourcing of materials is a major function in supply chain management, you will learn about make-or-buy decisions and the theory of transaction cost economics that undergirds such decisions. Finally, you will learn about the bullwhip effect which explains the magnification of demand variability in a supply chain and the role of information in mitigating this problem.
6 vidéos (Total 125 min), 2 lectures, 2 quiz
6 vidéos
Lesson 3-1.2 What is a Supply Chain? (Part 2)24 min
Lesson 3-2.1 Sourcing Decisions (Part 1)13 min
Lesson 3-2.2 Sourcing Decisions (Part 2)20 min
Lesson 3-3 Bullwhip Effect21 min
Interview for Peer Review Assignment28 min
2 lectures
Module 3 Overview10 min
Module 3 Readings30 min
1 exercice pour s'entraîner
Module 3 Graded Quiz30 min
Semaine
46 heures pour terminer
Module 4: Continuous improvement
This module begins with a brief introduction to the pioneering work of W. Edward Deming’s contribution. You will understand Deming’s chain reaction, system of profound knowledge, and the PDCA cycle. Major developments in the CI movement (Lean management, Six-Sigma, TQM, Business Process Re-engineering, and Theory of constraints) that were spawned by Deming’s work are discussed. We will then do a deep dive into two of these initiatives - Lean management, also known as the Toyota Production System, and the Six-sigma methodology. In Lean management we will explain value-adding and non-value-adding activities and the different types of waste. You will learn about Lean management tools such as 5S, 5-Why, Kaizen, and Value Stream Mapping. In Six-sigma you will understand the origin and implications of the six-sigma quality standard. You will learn about the DMAIC framework and the SIPOC process to identify problem areas, and the infrastructure that is required to fully implement six-sigma methodologies in an organization.
13 vidéos (Total 198 min), 2 lectures, 1 quiz
13 vidéos
Lesson 4-2.1 Lean Management (Part 1)19 min
Lesson 4-2.2 Lean Management (Part 2)17 min
Lesson 4-3.1 Six-Sigma Methodology (Part 1)14 min
Lesson 4-3.2 Six-Sigma Methodology (Part 2)6 min
Lesson 4-3.3 Six-Sigma Methodology (Part 3)18 min
Lesson 4-3.4 Six-Sigma Methodology (Part 4)13 min
Value Stream Maps (Part 1)25 min
Value Stream Maps (Part 2)6 min
Value Stream Maps (Part 3)15 min
Value Stream Maps (Part 4)15 min
Value Stream Maps (Part 5)15 min
Value Stream Maps (Part 6)14 min
2 lectures
Module 4 Overview10 min
Module 4 Readingss
1 exercice pour s'entraîner
Module 4 Graded Quiz30 min
4.6
94 avisMeilleurs avis
par KJ•Dec 28th 2018
It is a good learning program initiated by AL for employees in almost all categories.\n\nHappy to grab the opportunity to complete the course & learnings.\n\nThanks Coursera...Thanks Ashok Leyland...
par KK•Jan 18th 2019
Each & every topic discussed in details. This course should be made compulsory so that everyone gets understanding on inventory, continuous improvement, value stream mapping, supply chain management.
Enseignant
Udatta Palekar
Associate ProfessorBusiness Administration
Commencez à travailler pour obtenir votre master
Ce cours fait partie du diplôme intégralement en ligne Master of Business Administration (iMBA) de Université de l'Illinois à Urbana-Champaign.
Si vous êtes admis au programme complet, vos cours sont pris en compte dans votre apprentissage diplômant.
À propos de Université de l'Illinois à Urbana-Champaign
The University of Illinois at Urbana-Champaign is a world leader in research, teaching and public engagement, distinguished by the breadth of its programs, broad academic excellence, and internationally renowned faculty and alumni. Illinois serves the world by creating knowledge, preparing students for lives of impact, and finding solutions to critical societal needs.
À propos de la Spécialisation Value Chain Management
The purpose of organizations is to produce and deliver goods and services of value to customers while generating a surplus for owners. Value chain management focuses on understanding what different customers value, measuring inputs and outputs to assess value, and generating higher value for customers and greater surplus for organizations.
In this Specialization, you will gain competencies that are critical for managers in any functional area. You will learn to create, model, analyze, and maximize value in accounting, operations, and marketing.
This Specialization is part of the University of Illinois iMBA Program. Each course fulfills a portion of the requirements for a University of Illinois course that can earn you college credit.
When you complete the Value Chain Management Specialization, you will:
· Understand how to apply a financial perspective of accounting for costs, understand how financial and non-financial accounting information facilitates strategic performance measurement, and integrate this information to continuously improve strategy.
· Understand the role of operations management and process improvement, synthesize information to make decisions for organizational initiatives, and apply analytical techniques for tactical operations and process improvement decisions.
· Understand how marketing works in the business world and how various marketing elements interact to create value for consumers and ultimately maximize value for your organization.
Foire Aux Questions
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Lorsque vous vous inscrivez au cours, vous bénéficiez d'un accès à tous les cours de la Spécialisation, et vous obtenez un Certificat lorsque vous avez réussi. Votre Certificat électronique est alors ajouté à votre page Accomplissements. À partir de cette page, vous pouvez imprimer votre Certificat ou l'ajouter à votre profil LinkedIn. Si vous souhaitez seulement lire et visualiser le contenu du cours, vous pouvez accéder gratuitement au cours en tant qu'auditeur libre.
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