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Learner Reviews & Feedback for Introduction to Technical Support by IBM

4.8
stars
701 ratings

About the Course

Technical Support professionals are in great demand! This is the first course in the IBM IT Support Professional Certificate program, designed to prepare you for a rewarding career in technical support. You will begin this self-paced course by learning what Informational Technology (IT) support is all about. You'll find out the roles and responsibilities of Technical Support professionals and become familiar with all the different career paths you can take in Technical Support. You will also hear from experts in the IT industry about getting started in the field and how you can pursue this career without prior experience or degrees. You'll also learn some basics about the technology that technical support professionals use. You will hear from industry insiders about how you can develop a customer support mindset and how to talk with customers and solve their problems. You will gain insights into performance evaluation, career paths, and the industry-recognized certifications that can propel your technical support career forward. You'll then gain a comprehensive understanding of support tools and support channels and how they streamline issue resolution. You will also learn about the importance of Service-Level Agreements (SLAs) and how they contribute to delivering exceptional support experiences. Next you will explore ticketing systems, a fundamental component of modern technical support. You'll learn about their features, benefits, and the lifecycle of a ticket or a support issue. Moreover, you'll immerse yourself in tech support methodologies, frameworks, and the art of effective documentation. The course wraps up with a project that provides you with the opportunity to use a ticketing system hands-on and simulate the work that IT Support Specialists and Helpdesk Technician’s perform....

Top reviews

MB

Jan 7, 2023

I felt this course was very well organized and was a great introduction to tech support. I will be continuing with the next courses for the IBM Technical Support Professional Certificate.

TB

Jul 10, 2023

I thoroughly enjoyed taking this course. I am glad there was a simulator included in this course to get a hands-on feel for a ticketing system used by many in the IT industry. Thank you!

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26 - 50 of 176 Reviews for Introduction to Technical Support

By Michelle C

Oct 22, 2022

I thoroughly enjoyed taking this Introduction To Technical Support course! The Hands On Projects were extremely simple to follow along with. Would definitely recommend.

By Samuel V

Aug 6, 2022

The lessons were straight forward, and simple to understand. This course is making it possible to learn the fundementals of IT Support in a fast and reasonable pace.

By Tony P

Dec 16, 2022

The course was very easy to follow. I had a couple of issues with following the ticketing system. I guess I put the IT skills together and work through it.....lol

By B S

Jul 11, 2023

I've learned so much in this course and now have a better sense of Technical Support. Great instructors and motivated testimonies helped to embrace the course.

By Mohamed A

Aug 10, 2023

It is good to see that those who are unable to learn because of the money are able to learn what they want and move forward. Thank you all

By Vicente E C

Sep 6, 2022

An excellent course. It's always important reforsement the knowledge and remember what you learn. I recommended this course a lot.

By Jack C

Feb 27, 2023

This course was very nice in teaching some of the basis of what this position does and what to expect working in this position.

By Mir A

Aug 5, 2023

I really enjoyed studying this course. This course is point on for anyone willing to break in the field of IT tech support.

By Jorge R C C

Nov 13, 2023

Excelente el curso. Muy completo y a la vez, fácil de seguir y entender. Muy buenas propuestas de lectura complementarias.

By Onyekwelu W E

Oct 19, 2023

This course is awesome. Now I have the foundation towards building on my new career as Technical support professional.

By jacob S

Jul 15, 2023

The IT Technical Support Course instructions is perfect, their training is really understandable with many examples.

By sunny j

Feb 9, 2023

It was great and very helpful to know the basics and softskill and the main core values and steps for technical support

By Oluwabimpe L (

Nov 25, 2022

The team did a good job in putting this together.

Thanks for opportunity to learn from you and for advancing my skills.

By Jorge G

Oct 13, 2022

Muy útil con valiosa información para quienes quieran comenzar a explorar el mundo del Soporte IT. Gracias

By Real N

Aug 2, 2023

Excelente, una belleza.

Una buena introducción al mundo de la tecnología y del soporte técnico.

Gracias

By Josh N

Feb 9, 2024

It's a very good introduction on what IT is and what you can expect in your average day on the job!

By ayeshka s

Nov 3, 2022

This course is a nice straight forward introduction to IT. I thought it was a great place to start

By Prince W

Jan 19, 2024

Course materials are very informative, not overwhelming and hands-on lab for practical!

By Swervo s

Feb 26, 2023

Coursed was very informative and helpful. I love being able to complete at my own pace

By MANI S A

Oct 8, 2022

Great course and i learned more about support involved in IT. Thanks for caursera.

By Donatien D L

Jun 26, 2023

it was so fun and informative, this course will be a great help in the future

By Mmaduabuchi O

Apr 23, 2023

This is a very detailed and engaging course. Cheerful and retable insiders.

By Orji J U

Jan 31, 2023

Very much outstanding and innovative lessons. looking forward to completion

By ranses s

Aug 12, 2023

GREAT INFORMATION ON THE I.T. FIELD ,I LEARN SO MUCH HAPPY WITH THE COURSE

By Nathanial B

Jun 27, 2023

this course was very helpful in getting to know more about I.T. support.