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Retour à Certificat professionnel de spécialiste de l'engagement client IBM

Avis et commentaires pour d'étudiants pour Certificat professionnel de spécialiste de l'engagement client IBM par IBM

722 évaluations
227 avis

À propos du cours

There are a growing number of exciting, well-paying jobs in today’s tech industry that do not require a traditional college degree. And one of the hottest areas with high demand is in IT customer service and support. It's a perfect entry point to start your career in IT with a multitude of job openings ranging from onsite or remote help desk work to customer care or client support. We can help you get there with the IBM Customer Engagement Specialist Certificate Program. We will help you to build the knowledge and develop the skills needed to be a successful Customer engagement specialist: • Communication Skills which focus on clear concise communication and listening. • Appropriate empathetic behavior such as such as patience, curiosity and willingness to help. • Problem solving to research an issue and help determine an appropriate resolution. • Process adherence to ensure the proper flow and Service Level Agreements are met. The course is divided into 4 modules and you will be assessed and awarded badges along the way! Earn the IBM Soft Skills badge after completing the Communication Skills and Personality modules and the IBM Call Management badge after completing the Problem Solving and Process Control modules. The course also includes interactive training including labs to reinforce all of the components above. At the conclusion of the course, you will receive an email notification from Acclaim with instructions for claiming the badge. Upon accepting your badge, it will be necessary to create a user account on Acclaim, where you will have the ability to manage your badge(s), opt-in to other communications and features, as well as take advantage of features allowing you to share your badge to social media and other destinations. Want to see if this is a good career fit for you? IBM is collaborating with MyInnerGenius, one of the world's leading assessment companies, to help you find out which careers in IT you will love -- careers that are a great match for you -- regardless of your education or experience -- even if you’ve never considered a role in IT. In less than an hour, you will receive targeted recommendations for hot roles where you will excel and everything you need to get started. You can even earn IBM Digital Badges to show the world your skills! Find out more
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151 - 175 sur 226 Avis pour Certificat professionnel de spécialiste de l'engagement client IBM

par Panagiotis M

27 mai 2019

It was a very informative course

par Eric K N

29 mars 2021

Very practical. I loved week 4

par Stephanie G

3 janv. 2021

This course was very helpful !

par Aikee P A

31 août 2020

Such a big help! I learn a lot

par Arbish K

24 févr. 2020

this is one of the best course

par Mistee R C

22 juil. 2020

Awesome learning experience.


26 sept. 2020

Awesome! So proud of myself

par Conveeya B

20 janv. 2019

This is a wonderful course!

par Jitu M

10 mars 2020

very good materials.......

par Adham A

17 sept. 2019

very very excellent course

par Sohaib A K

9 avr. 2021

Best learning experience

par Ankita P

17 sept. 2020

Very good. informative.

par Paul M

28 sept. 2020

Great and user friendly

par James

7 nov. 2020

Learn customer service

par Umair M

29 juil. 2019

it was very productive

par Oke J

22 avr. 2020

A wonderful course...

par Rashed S R A K

11 mai 2020

Great course content

par Ricardo A L

24 oct. 2020

Excellent course...

par Karolina

11 août 2019

Highly insightful!


26 avr. 2020

Excellent Course!

par gabriela s

24 nov. 2020

It was worth it!

par Mohamed E

14 sept. 2020

excellent course

par Ilaw S

5 août 2020

Thank you IBM <3

par Tamica F

11 juin 2020

Excellent Course

par Magdy N A

13 avr. 2020

very good course