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Retour à Certificat professionnel de spécialiste de l'engagement client IBM

Avis et commentaires pour d'étudiants pour Certificat professionnel de spécialiste de l'engagement client IBM par IBM

722 évaluations
227 avis

À propos du cours

There are a growing number of exciting, well-paying jobs in today’s tech industry that do not require a traditional college degree. And one of the hottest areas with high demand is in IT customer service and support. It's a perfect entry point to start your career in IT with a multitude of job openings ranging from onsite or remote help desk work to customer care or client support. We can help you get there with the IBM Customer Engagement Specialist Certificate Program. We will help you to build the knowledge and develop the skills needed to be a successful Customer engagement specialist: • Communication Skills which focus on clear concise communication and listening. • Appropriate empathetic behavior such as such as patience, curiosity and willingness to help. • Problem solving to research an issue and help determine an appropriate resolution. • Process adherence to ensure the proper flow and Service Level Agreements are met. The course is divided into 4 modules and you will be assessed and awarded badges along the way! Earn the IBM Soft Skills badge after completing the Communication Skills and Personality modules and the IBM Call Management badge after completing the Problem Solving and Process Control modules. The course also includes interactive training including labs to reinforce all of the components above. At the conclusion of the course, you will receive an email notification from Acclaim with instructions for claiming the badge. Upon accepting your badge, it will be necessary to create a user account on Acclaim, where you will have the ability to manage your badge(s), opt-in to other communications and features, as well as take advantage of features allowing you to share your badge to social media and other destinations. Want to see if this is a good career fit for you? IBM is collaborating with MyInnerGenius, one of the world's leading assessment companies, to help you find out which careers in IT you will love -- careers that are a great match for you -- regardless of your education or experience -- even if you’ve never considered a role in IT. In less than an hour, you will receive targeted recommendations for hot roles where you will excel and everything you need to get started. You can even earn IBM Digital Badges to show the world your skills! Find out more
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126 - 150 sur 227 Avis pour Certificat professionnel de spécialiste de l'engagement client IBM

par Rayan Z

13 juil. 2019

I really enjoyed taking this course and learned a lot.

par Zaheer A S A

22 oct. 2020

Great skill and it will be addition t your skill list


8 juil. 2019

A fantastic mix of video, text, quiz and assignments.

par Chinatu K P

10 mars 2021

This is a course every Call agent should go through.

par Kayisha C

28 sept. 2020

I feel confident after using this course! Thank you

par Stanford M

5 juin 2020

Great course. I loved it. I recommend it to anyone.

par Lisa r

31 déc. 2020

I love how easy it was to understand this course.

par Mishkat Z M

25 août 2020

It was fun learning about customer service. Great

par Gina M

22 nov. 2020

Lots of great ideas to make call support easier!

par S M A A

13 janv. 2021

very nice course I just love and enjoy it a lot

par Kenechi O

26 oct. 2020

So enlightening!!!!! Loved every bit of it!!!!

par Abdullah A

16 juin 2020

Great course I learned a lot of new skills

par Michal S

15 nov. 2020

Great overview about work on Service Desk

par Akash C

12 août 2020

It will be very helpful in my work filed.

par Soyinka O

31 juil. 2020

This professional course earn the stress.

par Prasana K

21 avr. 2021

Gained great knowledge from this course.

par Rayees A L

15 juin 2020

Great fully satisfied with this course.

par Osuobeni J E

5 mars 2020

It's a great course on customer support

par Stanley A R

30 sept. 2019

Excellent course! Enjoyed it very much

par Delvin J K

20 janv. 2021

One of the Top course provided by IBM

par Mario S M

13 oct. 2019

Very interesting. I liked it so much!

par dinesh p

18 sept. 2019

It was challenging but interesting.

par Quynh L T N

29 janv. 2021

Great course with useful knowledge

par Shushanik G

25 avr. 2020

Great course to achieve new skills

par Leon R C P

18 janv. 2020

Excelente curso, muy recomendable.