par ALEJANDRO D L G M
•Excellent Overall view into the Customer Engagement Specialist Role! Great Experience.
par Kristin D
•Great information and very helpful that I can use with my team of call center agents
par Ogunga A O
•It's a wonderful experience taking this course... it's the best you can be part of.
par Alvi R
•It is quite a detailed and insightful course. I personally do recommend it to all.
par Paul e m
•course is interesting and adds to personal knowledge about customer care
par Bikram K N
•Thanks a lot for this course. I'm very happy to complete this course.
par Liza B
•Nice and precise step by step instruction on how to handle customer!
par Aymen Z
•my working fiel in helpdesk support , thanks Coursera and thanks IBM
par Graham Y
•Outstanding, the interaction is brilliant and fun highly recommended
par Kalu E E
•I am prepared to take on a role as a customer service specialist.
par Finny C
•Its very useful and hope to get placement in IBM customer Support
par BENISH M
•Enjoyed and learned a lot whilst doing the course. Thanks a lot!
par UZOKA K C
•This course is exceptional. It is the best I have come across.
par ADARSH S
•It was an nice experience learning through Coursera Thank you
par AMITPAL S
•I transported me back to my role of call Center agent. Thanks
par Cheryl C
•I have learned a lot and I am now applying it in real life.
par KALAP T
•This course enhance my skill in customer service carrier.
par Jenny S
•Got some useful information and I can learn a lot in here
par RAKESH K P
•This course is too god for a customer support executive
par Oluwakunmi O O
•Gained new perspective on customer service. Thank you!
par Rayan Z
•I really enjoyed taking this course and learned a lot.
par Zaheer A S A
•Great skill and it will be addition t your skill list
par STEVEN C
•A fantastic mix of video, text, quiz and assignments.
par Kayisha C
•I feel confident after using this course! Thank you
par Stanford M
•Great course. I loved it. I recommend it to anyone.