par ALEJANDRO D L G M•
Excellent Overall view into the Customer Engagement Specialist Role! Great Experience.
par Kristin D•
Great information and very helpful that I can use with my team of call center agents
par Ogunga A O•
It's a wonderful experience taking this course... it's the best you can be part of.
par Alvi R•
It is quite a detailed and insightful course. I personally do recommend it to all.
par Paul e m•
course is interesting and adds to personal knowledge about customer care
par Bikram K N•
Thanks a lot for this course. I'm very happy to complete this course.
par Liza B•
Nice and precise step by step instruction on how to handle customer!
par Aymen Z•
my working fiel in helpdesk support , thanks Coursera and thanks IBM
par Graham Y•
Outstanding, the interaction is brilliant and fun highly recommended
par Kalu E E•
I am prepared to take on a role as a customer service specialist.
par Finny C•
Its very useful and hope to get placement in IBM customer Support
par BENISH M•
Enjoyed and learned a lot whilst doing the course. Thanks a lot!
par UZOKA K C•
This course is exceptional. It is the best I have come across.
par ADARSH S•
It was an nice experience learning through Coursera Thank you
par AMITPAL S•
I transported me back to my role of call Center agent. Thanks
par Cheryl C•
I have learned a lot and I am now applying it in real life.
par KALAP T•
This course enhance my skill in customer service carrier.
par Jenny S•
Got some useful information and I can learn a lot in here
par RAKESH K P•
This course is too god for a customer support executive
par Oluwakunmi O O•
Gained new perspective on customer service. Thank you!
par Rayan Z•
I really enjoyed taking this course and learned a lot.
par Zaheer A S A•
Great skill and it will be addition t your skill list
par STEVEN C•
A fantastic mix of video, text, quiz and assignments.
par Kayisha C•
I feel confident after using this course! Thank you
par Stanford M•
Great course. I loved it. I recommend it to anyone.