par Ahmed A•
I think that it's a very good course, which is really suitable for beginners, and also for those who are at their first year of working at the customer service field. You will learn very important tips and information, beside soft skills, which will help you enhance your tasks accomplishment ability.
If I was about mentioning a negative, it will be regarding the assignments, I think they were too many, and they weren't interacting and motivational enough, however, it is still acceptable.
par Gloria A L•
I loved taking this course, especially the flexibility as I don't have the luxury of only pursuing my studies. I would recommend that the course text is not only done by a machine but that it is also reviewed by human eyes as I found several typos that were often distracting. Other than that, the course was excellent and I look forward to taking more Coursera courses in the future!
par Nathan W•
Honestly, I'm pretty satisfied with this course. There's plenty of material to read and watch. The production quality is good with passable audio and sound. And this is WAAAAY better than IBMs, IT Fundamentals for Cybersecurity Specialization. I hope they the same quality assurance people that made this course can make all the future IBM courses.
par Rajiv N•
Nice and Comprehensive course. Much detailed than most of the online courses. Evaluation process is also intuitive wherein peers review your assignment submission. Recommended for new and experienced CSMs
par Ozan S G•
It's a really useful course for beginners. I'd recommend it to the people who are looking to understanding how customer service work in business environment.
par Daniel O•
The course was very nice and interactive. I really enjoy all the videos, they were very clear and short, with the enough time to give clear information.
par Susan C•
The course content is excellent but I found the peer reviews (which are required) to be too time consuming since it requires even more reading!
par Syed M A Z•
it was a good learning experience , i wish it was a bit more detailed and not limited to call centers , still it has taught me a great deal
par Ijeoma B•
This course is exceptionally detailed. I have gained insights into aspects of Customer Engagement that I never imagined existed. Fantastic!
par Dishank M•
Nice course with quality content! However I expected more content on Customer Engagement rather than Customer support in this course.
par Oluwafemi O•
It was an interesting and engaging course that will equip anyone looking for a career in customer service effectively
par Denzil S•
A nice build up to the advanced material, maybe the build up is too long?
par Grace o•
just needs to be more fun in learning It was too serious
par Roland S•
In einigen Bereichen zu Call Center orientiert.
par Hemant s•
Very good and beneficial
par rao s•
it is really good course
par Nancy B•
Overall, it had a low quality to it for what is supposed to be a professional course. There were many typographical errors, words missing, and poorly formed sentences. Some of the content appeared dated as well.
par Maria F•
Slides are clear but not the most interesting. I learnt about some new theories and techniques which was great and it provided a clear rubric to follow when providing support solutions.
par Kevin G•
Not what I expected.
par Dariusz L•
A lot of very pointless tasks that maybe in theory should be helpful but they are not. At least can be skipped, sort of.
par Shawn W•
Peer graded assignments slows down individual students pace.
par James F R•
I previously completed the Google I.T. Support Professional certificate. I started this course with no problem, mainly out of curiosity, and completed most of the first weeks assignments then was unable to work on this course for a few weeks. Now they've locked the course and are asking me for $99 to finish it, for a certificate not a single employer is actually looking for. lol, not only is that a hard pass, but this experience has completely turned me off to Coursera. Btw, no employers care about the Google cert either. Don't waste your time here, I suggest getting your A+ and then move on to either Windows administration certs or networking certs depending on your field of interest. Good luck.
par Usman A•
Old and rotten techniques are being taught. I request not to take the course