I certainly enjoyed this course. It was informative and the guidance was clear and concise making it easy to finish at my own pace.
par justin e c•
This was an awesome course when it came to the material. I am so excited to start this next chapter in working in the IT Field.
par ibrahim i•
I recommend this wonderful course for customer engagement professionals out there. It covers every area of customer engagement.
par Shafiq A•
The course is excellent, Lot of practical assignments which helped me to learn skills and apply them in real-world scenarios.
par Michael S S•
This has been a very good course. I think all service organizations should have their employees./support agents take this.
par Sara V•
I highly recommend this course to those interested in entering the customer service side of business with a great company.
par Imelda R M•
Awesome course. It highlighted all aspect of customer engagement and broadened my knowledge in customer service modalities
par Oluwadamilare A•
It's a pleasure to have taken this course. With this i should be on my way to marking a mark in the service industry.
par José M R B•
I think if I could apply everything that was taught in this course, I could be an excellent Customer Service Rep.
par Myles R•
Very informational Certificate and I can't wait to utilize the information I learned here in my future career!
par ARMAN D•
it was very useful and interesting I hope it will be some other courses more about IT SUPPORT specifically too
par FiT B•
One of great courses and so many assignments, i learned much of it and so happy to receive my certification
par bhupesa p•
Its unbelievable, I feel, this course improve my soft skill and confidence. Thanks coursera and thanks IBM.
par Lorrence M A•
Excellent course to learn new skills as well as collaborating with students to learn and sharing ideas.
par WILLIAM R L•
Importante que pueda tener la certificación por parte de una empresa de gran importancia como IBM.
par Andrea P•
great course and great/clear videos, explanations and excercise to develop these essential skills
par Mariyam F S•
An excellent experience and in-depth learning about customer relationship and engagement process.
par Lal P C•
Really very nice course . Which give details description of Customer Service and it's aspects.
par Fabíola O F S•
curso muito bom, bem explicativo e detalhado, ganhei auxilio financeiro, e estou muito grata.
par Julian K•
It is very helpful and i would recommend that everyone gets an opportunity to do this course.
par Amron D B•
I have so many knowledge i got here in Coursea. Thanks so much for being as Onliner student.
par Tonia J•
I like the pop up quiz during the video's. The instructor is easy to listen to and follow.
par Hugo E G L•
Great one! It has all the foundational skills that a customer service representative needs.
par Mariya H•
Helped me identify weak areas and improve them by taking quizzes and assignments seriously!
par Isah B A•
The modules are very enlightening and educative. I recommend everyone to take this course.