par Achraf H•
Sep 05, 2019
This course is such a useful source of information and give me some tips of professional communication that will be adaptable to my career vision.
par Michael O A•
May 29, 2019
A complete ad comprehensive course that enables one to relate well and solve problem empathetic ally. I appreciate the content and the references.
par Raúl A J Z•
May 25, 2020
Muy buen curso y maneja conceptos que no se me habrían ocurrido como esenciales para una persona que se dedica a ser "customer service support"
par Christian B F•
Jun 19, 2019
The course was excellent! It was like a validation and a refresher for me and I have been working in the customer service industry for a while.
par ANAS E E•
Oct 07, 2019
This course is so well managed and organized it helped me improve my skills in many aspects. Thank you very much for your precious efforts!
par Valerie E•
Apr 21, 2020
A very informative and great course. I learned a lot that I thought I knew. I didn't know until I completed the course. Great Information
par Charles E•
May 07, 2020
Well structured course and interactive manuals. Had a great time learning, will recommend it for anyone who has interest in pursuing it
par Titus F P•
Feb 24, 2020
The information I got from this course was very helpful and useful for customer support since customers are the backbone of the company
par Regina L•
May 22, 2020
I certainly enjoyed this course. It was informative and the guidance was clear and concise making it easy to finish at my own pace.
par Idris B I•
Apr 08, 2020
I recommend this wonderful course for customer engagement professionals out there. It covers every area of customer engagement.
par Shafiq A•
Jan 20, 2020
The course is excellent, Lot of practical assignments which helped me to learn skills and apply them in real-world scenarios.
par Michael S S•
Jan 07, 2020
This has been a very good course. I think all service organizations should have their employees./support agents take this.
par Imelda R M•
May 28, 2020
Awesome course. It highlighted all aspect of customer engagement and broadened my knowledge in customer service modalities
par Oluwadamilare A•
Apr 25, 2020
It's a pleasure to have taken this course. With this i should be on my way to marking a mark in the service industry.
par ARMAN D•
Oct 20, 2019
it was very useful and interesting I hope it will be some other courses more about IT SUPPORT specifically too
par Haider A S•
May 17, 2020
One of great courses and so many assignments, i learned much of it and so happy to receive my certification
par BHUPESA K P•
Feb 17, 2020
Its unbelievable, I feel, this course improve my soft skill and confidence. Thanks coursera and thanks IBM.
par Andrea P•
Oct 06, 2019
great course and great/clear videos, explanations and excercise to develop these essential skills
par Mariyam F S•
Aug 01, 2019
An excellent experience and in-depth learning about customer relationship and engagement process.
par Lal P C•
Jul 18, 2019
Really very nice course . Which give details description of Customer Service and it's aspects.
par Julian K•
May 10, 2019
It is very helpful and i would recommend that everyone gets an opportunity to do this course.
par Amron D B•
Feb 22, 2020
I have so many knowledge i got here in Coursea. Thanks so much for being as Onliner student.
par Hugo E G L•
Dec 25, 2019
Great one! It has all the foundational skills that a customer service representative needs.
par Mariya H•
Sep 12, 2019
Helped me identify weak areas and improve them by taking quizzes and assignments seriously!
par Isah B A•
Sep 24, 2019
The modules are very enlightening and educative. I recommend everyone to take this course.