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Certificat professionnel de spécialiste de l'engagement client IBM, IBM

90 notes
22 avis

À propos de ce cours

There are a growing number of exciting, well-paying jobs in today’s tech industry that do not require a traditional college degree. And one of the hottest areas with high demand is in IT customer service and support. It's a perfect entry point to start your career in IT with a multitude of job openings ranging from onsite or remote help desk work to customer care or client support. We can help you get there with the IBM Customer Engagement Specialist Certificate Program. We will help you to build the knowledge and develop the skills needed to be a successful Customer engagement specialist : • Communication Skills which focus on clear concise communication and listening. • Appropriate empathetic behavior such as such as patience, curiosity and willingness to help. • Problem solving to research an issue and help determine an appropriate resolution. • Process adherence to ensure the proper flow and Service Level Agreements are met. The course is divided into 4 modules and you will be assessed and awarded badges along the way! Earn the IBM Soft Skills badge after completing the Communication Skills and Personality modules and the IBM Call Management badge after completing the Problem Solving and Process Control modules. The course also includes interactive training including labs to reinforce all of the components above. At the conclusion of the course, it is recommended to take the final certificate exam which is required in order to receive the official IBM Customer Engagement Specialist Certificate. The final exam is available for remote proctoring via Pearson VUE and details will be shared with you at the conclusion of the course....
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22 avis

par Siddharth Gupta

Apr 17, 2019

it is really good course

par Jaison Cook

Apr 16, 2019

This course offers insight into the realities of Customer Service that I would have otherwise overlooked.

par Georgios Psaltakis

Mar 30, 2019

Fairly Good

par pilotti

Mar 27, 2019

excellent training, permitto obtain good knowledge on how ma

par Ijeoma Benson

Mar 24, 2019

This course is exceptionally detailed. I have gained insights into aspects of Customer Engagement that I never imagined existed. Fantastic!

par Abida Faisal

Mar 20, 2019

It was v useful for me, thanks coursera

par FangLi

Mar 18, 2019



Mar 15, 2019

Good Course in this field.

par Enechaziam Samuel Uchenna

Mar 14, 2019

The course gives a world class applicable knowledge with practical sessions to confirm what is being learnt. It is great!

par Inegbedion Lillian Olere

Mar 04, 2019

great course