À propos de ce cours : This course teaches you the simple principles expert managers use to improve and motivate employee performance. You’ll never have to avoid telling an employee “the truth” again, because the seven techniques we teach will not make employees defensive or afraid. As a manager, or someone who would like to be a manager, you’ll also learn specifically what feedback is, how negative feedback is weighed more heavily than positive, and how positive feedback can super-charge behaviors such as creativity and teamwork. Giving feedback is a skill which develops over time. We give you a process you can use to improve your feedback skills and deliver it with confidence. You will find that there is a scientific basis for many of your observations and intuitions about feedback—such as, it is hard to give correctly, people don’t like it, and more. This will be reassuring as you learn how to overcome these difficulties. We hope you have a fantastic time becoming a better manager!
Enseigné par : Tracy Jennings, Senior Instructor
Management and Entrepreneurship Division
| Engagement | 5 weeks of study, 1 hour/week |
| Langue | English, Sous-titres : Spanish |
| Comment réussir | Réussissez tous les devoirs notés pour terminer le cours. |
| Notes des utilisateurs |
- Leitura: Course Syllabus
- Vidéo: Why Feedback is Important
- Vidéo: Positive Feedback Defined
- Vidéo: The Impact of Positive Expectations
- Vidéo: Positive Expectations at Work
- Vidéo: Positive Feedback: Intriguing Possibilities
- Vidéo: Negative Feedback Bias
- Vidéo: The Broad Impact of Negative Feedback
- Vidéo: Introduction to the Seven Feedback Skills
- Vidéo: Skill 1: Focus on Specific Behavior
- Vidéo: Skill 2: Keep it Impersonal
- Vidéo: Skill 3: Keep it Goal-Oriented
- Vidéo: Skill 5: Ensure Understanding
- Vidéo: Skill 6: Make Sure it is Controllable
- Vidéo: Make Sure it is Controllable: The Manager's Role
- Vidéo: Skill 7: Tailor the Feedback to Fit the Employee:
- Vidéo: How to Create Long-Term Change
- Leitura: Feedback Practice
- Leitura: Feedback Practice Worksheet
- Leitura: Research Used in this Course
Cada curso é como um livro didático interativo, com vídeos pré-gravados, testes e projetos.
Conecte-se com milhares de outros aprendizes, debata ideias, discuta sobre os materiais do curso e obtenha ajuda para dominar conceitos.
Obtenha reconhecimento oficial pelo seu trabalho e compartilhe seu sucesso com amigos, colegas e empregadores.
| Acheter le cours | |
|---|---|
| Accéder au contenu du cours | Disponible |
| Accéder au contenu noté | Disponible |
| Recevoir une Note Finale | Disponible |
| Obtenir un Certificat de Cours partageable | Disponible |
Excellent course and insightful.
This is an excellent course especially for professionals, but can also be applied in everyday life situations. The instructor is great, explains the material clearly, with plenty of examples and practice. The 7 step method she introduces seems simple and highly effective, plus a lot of additional resources are provided to help students achieve a long term change in how they perceive and give feedback. If i had to point out a single drawback, it is that the instructor mostly looks at the script and not the camera, whereas "eye contact" is plays a role in my opinion in establishing a connection with the viewers/ students.
Overall, i consider this a great course, with a great instructor and i would recommend it to anyone!
This course will give you useful insights that you will use the same day!
Very helpful and specific knowledge for feedback. I realize how important the feedback is, and why and how I can giving feedback in a professional way. Many useful skills and tools learned, many good resource sharing. Good design with the class structure, all the videos and articles are simple to understand and self-learning. Super good course!