About this course: This course teaches you the simple principles expert managers use to improve and motivate employee performance. You’ll never have to avoid telling an employee “the truth” again, because the seven techniques we teach will not make employees defensive or afraid. As a manager, or someone who would like to be a manager, you’ll also learn specifically what feedback is, how negative feedback is weighed more heavily than positive, and how positive feedback can super-charge behaviors such as creativity and teamwork. Giving feedback is a skill which develops over time. We give you a process you can use to improve your feedback skills and deliver it with confidence. You will find that there is a scientific basis for many of your observations and intuitions about feedback—such as, it is hard to give correctly, people don’t like it, and more. This will be reassuring as you learn how to overcome these difficulties. We hope you have a fantastic time becoming a better manager!

Created by: University of Colorado Boulder

Taught by: Tracy Jennings, Senior Instructor
Management and Entrepreneurship Division

Commitment	5 weeks of study, 1 hour/week
Language	English, Subtitles: Spanish
How To Pass	Pass all graded assignments to complete the course.
User Ratings	4.6 stars Average User Rating 4.6See what learners said

Syllabus

WEEK 1

Introduction to Giving Helpful Feedback and Positive Feedback

The goal of this course is to give you the confidence to deliver both negative and positive feedback successfully and to leave the person receiving feedback with their dignity. To boost your motivation, in the first week we outline specific benefits of maste...

6 videos, 1 reading

Graded: Week 1 Quiz

WEEK 2

Negative Feedback: Use With Caution

Negative Feedback is a specialized learning tool. We all know that negative feedback feels punishing. Our goal this week is for you to understand why it is punishing, why we hesitate to use it, and when it can be used effectively without negative consequence...

3 videos

Graded: Week 2 Quiz

WEEK 3

The Seven Essential Feedback Skills - Part I

Based on your work in the first two weeks, you can now describe negative and positive feedback and appreciate the power of these tools to change behavior. In the next two weeks, we take the next step towards building your feedback skills by teaching you seven...

5 videos

Graded: Week 4 Part I Quiz

WEEK 4

The Seven Essential Feedback Skills - Part II

This week we continue building on your knowledge of the seven essential feedback skills.

5 videos

Graded: Week 4 Part II Quiz

WEEK 5

Giving Helpful Feedback: Turn Your Knowledge Into Long-Term Change

You now know the fundamentals of positive and negative feedback and the skills necessary to deliver both. In this module we begin by describing situations where no matter how talented you are, your feedback will not “get through” to your employee. These situ...

2 videos, 2 readings

Graded: Final Test

Helpful Class Resources

1 reading

FAQs

How It Works

Coursework

Each course is like an interactive textbook, featuring pre-recorded videos, quizzes and projects.

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Creators

University of Colorado Boulder

CU-Boulder is a dynamic community of scholars and learners on one of the most spectacular college campuses in the country. As one of 34 U.S. public institutions in the prestigious Association of American Universities (AAU), we have a proud tradition of academic excellence, with five Nobel laureates and more than 50 members of prestigious academic academies.

Pricing

	Audit	Purchase Course
Access to course materials	Available	Available
Access to graded materials	Not available	Available
Receive a final grade	Not available	Available
Earn a shareable Course Certificate	Not available	Available

Ratings and Reviews

Rated 4.6 out of 5 of 84 ratings

Very useful

Very interesting, educational and above all useful, thanks

The information was laid out beautifully! Being prepared with this knowledge will help me keep the emotions out of giving feedback.

This is an excellent course - the instructor was obviously competent and lucid in her approach. Each module built on the previous one and that made it easy to stay connected to the course over the five weeks.

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