This course teaches you the simple principles expert managers use to improve and motivate employee performance. You’ll never have to avoid telling an employee “the truth” again, because the seven techniques we teach will not make employees defensive or afraid. As a manager, or someone who would like to be a manager, you’ll also learn specifically what feedback is, how negative feedback is weighed more heavily than positive, and how positive feedback can super-charge behaviors such as creativity and teamwork.
Giving feedback is a skill which develops over time. We give you a process you can use to improve your feedback skills and deliver it with confidence. You will find that there is a scientific basis for many of your observations and intuitions about feedback—such as, it is hard to give correctly, people don’t like it, and more. This will be reassuring as you learn how to overcome these difficulties. We hope you have a fantastic time becoming a better manager!
Giving Helpful Feedback
proposé par
University of Colorado Boulder
À propos de ce cours
4.7
202 notes
Compétences que vous acquerrez
CommunicationStaff ManagementCoachingPerformance Management
Programme du cours : ce que vous apprendrez dans ce cours
Semaine
1Introduction to Giving Helpful Feedback and Positive Feedback
The goal of this course is to give you the confidence to deliver both negative and positive feedback successfully and to leave the person receiving feedback with their dignity. To boost your motivation, in the first week we outline specific benefits of mastering feedback skills and provide examples of people whose careers changed because of timely feedback. We also discuss positive feedback and expectations, powerful tools to help people learn at work. You will be able to define both and know how they improve employee performance. You will learn how positive feedback can be delivered in many situations and appreciate the power of positive feedback to enhance employee creativity and teaming skills. We hope that you’ll be able to use this new knowledge immediately.
6 vidéos (Total 28 min), 1 lecture, 1 quiz
6 vidéos
Course Introduction4 min
Why Feedback is Important5 min
Positive Feedback Defined4 min
The Impact of Positive Expectations2 min
Positive Expectations at Work5 min
Positive Feedback: Intriguing Possibilities6 min
1 lecture
Course Syllabus10 min
1 exercice pour s'entraîner
Week 1 Quiz20 min
Semaine
2Negative Feedback: Use With Caution
Negative Feedback is a specialized learning tool. We all know that negative feedback feels punishing. Our goal this week is for you to understand why it is punishing, why we hesitate to use it, and when it can be used effectively without negative consequences. You will be able to identify specific situations where negative feedback is given more weight than positive feedback and learn a technique that can overcome some of negative feedback’s harmful side effects. Armed with a clearer concept of the pluses and minuses of negative feedback, you can be more confident that you are using it appropriately at work.
3 vidéos (Total 21 min), 1 quiz
3 vidéos
Negative Feedback Bias4 min
The Broad Impact of Negative Feedback9 min
1 exercice pour s'entraîner
Week 2 Quiz12 min
Semaine
3The Seven Essential Feedback Skills - Part I
Based on your work in the first two weeks, you can now describe negative and positive feedback and appreciate the power of these tools to change behavior. In the next two weeks, we take the next step towards building your feedback skills by teaching you seven specific skills to use when delivering professional feedback. At the end these two weeks you will know how to deliver work-related feedback that is effective at changing an employee’s behavior while still preserving their dignity.
5 vidéos (Total 34 min), 1 quiz
5 vidéos
Introduction to the Seven Feedback Skills2 min
Skill 1: Focus on Specific Behavior8 min
Skill 2: Keep it Impersonal12 min
Skill 3: Keep it Goal-Oriented6 min
1 exercice pour s'entraîner
Week 4 Part I Quiz20 min
Semaine
4The Seven Essential Feedback Skills - Part II
This week we continue building on your knowledge of the seven essential feedback skills.
5 vidéos (Total 42 min), 1 quiz
5 vidéos
Skill 5: Ensure Understanding7 min
Skill 6: Make Sure it is Controllable5 min
Make Sure it is Controllable: The Manager's Role6 min
Skill 7: Tailor the Feedback to Fit the Employee:10 min
1 exercice pour s'entraîner
Week 4 Part II Quiz20 min
Enseignant
Tracy Jennings
Senior InstructorManagement and Entrepreneurship Division
À propos de University of Colorado Boulder
CU-Boulder is a dynamic community of scholars and learners on one of the most spectacular college campuses in the country. As one of 34 U.S. public institutions in the prestigious Association of American Universities (AAU), we have a proud tradition of academic excellence, with five Nobel laureates and more than 50 members of prestigious academic academies.
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