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Retour à Communication au travail au 21e siècle

Avis et commentaires pour l'étudiant pour Communication au travail au 21e siècle par Université de Californie à Irvine

4.1
1,038 notes
191 avis

À propos du cours

In today's fast-paced business environment, employees at all levels find themselves being asked to handle more tasks, meet more deadlines, take on more responsibilities, and adapt to more change. Added to these challenges is the constantly shifting diversity of the workplace, where coworkers cope with generational, gender, age and cultural differences. Communication, both verbal and nonverbal, is at the foundation of everything we do and say, and is especially important in the 21st century workplace. The good news is that communication is a learned skill, and can be improved upon with the right training. The focus of this course is to heighten students’ awareness of workplace communication, and add new interpersonal skills, with the end result of becoming a more competent communicator overall. Target areas include: the process and functions of communication, behavioral patterns, perceptions as reality, verbal and nonverbal cues and behaviors, confidence, assertiveness, tact, anger management, criticism and constructive feedback, conflict resolution, team building, leadership, interviewing, and communicating more effectively with technology (email, Skype, texting, etc.). Upon completing this course, you will be able to: 1. Define communication and its role in the workplace 2. Describe benefits of effective communication in the workplace 3. Identify and explain most common audiences and techniques for communicating with each audience 4. Identify and solve common obstacles to effective communication 5. Summarize the 5 Step Technique and explain its usefulness in communicating with your manager 6. Discuss the best approaches and communication techniques for delivering bad news to your manager 7. Describe ways to make positive connections with your staff. 8. Discuss techniques for deciphering the communication styles of executive managers 9. Discuss techniques for identifying the characteristics and drivers of executive managers 10. Discuss techniques for persuading executive management 11. Identify best practices for working successfully with virtual/remote teams 12. Apply proven techniques for effective conference calls and webinars...

Meilleurs avis

NA

Apr 12, 2016

This course is really helpful. I would recommend it to my friend to learn how they can improve their communication skills at workplace and can be a good employee and a great manager.

MM

Feb 01, 2016

The content of the course was good. Lectures were effective. I specially liked the last statement after every lecture "where ever you may be have a great time"

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76 - 100 sur 190 Examens pour Communication au travail au 21e siècle

par Valarie s

Jan 17, 2018

The course has given me valuable information and insight. The teacher is articulate, thorough and the information is easy to understand.

par Mansoor M

Oct 20, 2015

it was great experience, and very interesting.

par John M

May 20, 2017

Very interesting course. thanks

par Andrew C K B

Apr 10, 2019

Readings are practical and very detailed

par Chandan P

Mar 28, 2019

Great course to understand Professional communication techniques

par Sarah R M

May 16, 2019

Excellent class!

par Asmita M

Jun 04, 2019

Amazing course

par S. M G M A

Jun 12, 2019

Nice course.

par Khin M W

Oct 27, 2019

Great

par ABDUL N M

Sep 02, 2019

I really am impressed.

par Abhishek k

Sep 30, 2019

this course is provided me a better platform. because communication subject is a very important part of life.

par Eyong K E

Nov 08, 2019

Nicely taught. I like the fluency of the lecturer and the emotion she added to the teaching.

par Indranil M

Nov 30, 2018

Very imformative.

par Nikii M

Feb 28, 2019

Great course with relevant concepts. Would have given 5 stars, but there were some sites i could not access without paying extra for a subscription.

par Barbara S

Mar 06, 2019

The study material is great and the extra reading material very useful, in general a great course. In my opinion some of the answers in the quiz tests are debatable.

par Jill J

Mar 06, 2019

Thank you for providing useful tips

par Mariangela C C

Sep 10, 2018

The overall information was great, however Melani, one of the instructors videos was not engaging, it seemed so staged and read all the way.

par Diljith K

Dec 09, 2016

Simple and nice course

par Diana V M

Jan 11, 2016

Great course, but really short. Could have more content! :)

par Dr.Alaa Z

Jan 31, 2016

good

par Govind S

Feb 07, 2016

Useful course for middle and senior managers. Helps with different perspectives and practical tips to be more effective at this. Highly recommended. Thanks!

par Jan G

Mar 31, 2018

Interesting course.

par Patty W

Aug 19, 2015

Sound information. Would have liked more verbal communication regarding communication styles. Maybe some role playing scenarios.

par Mike D

Oct 25, 2016

Overall a good class but the required reading links could use some help as they didn't always seem to cover the videos of that section.

par AMITAVA D

Oct 07, 2015

This was a great course. I understood how important listening is in Communication.