Chevron Left
Retour à Communication au travail au 21e siècle

Avis et commentaires pour d'étudiants pour Communication au travail au 21e siècle par Université de Californie à Irvine

1,099 évaluations
210 avis

À propos du cours

In today's fast-paced business environment, employees at all levels find themselves being asked to handle more tasks, meet more deadlines, take on more responsibilities, and adapt to more change. Added to these challenges is the constantly shifting diversity of the workplace, where coworkers cope with generational, gender, age and cultural differences. Communication, both verbal and nonverbal, is at the foundation of everything we do and say, and is especially important in the 21st century workplace. The good news is that communication is a learned skill, and can be improved upon with the right training. The focus of this course is to heighten students’ awareness of workplace communication, and add new interpersonal skills, with the end result of becoming a more competent communicator overall. Target areas include: the process and functions of communication, behavioral patterns, perceptions as reality, verbal and nonverbal cues and behaviors, confidence, assertiveness, tact, anger management, criticism and constructive feedback, conflict resolution, team building, leadership, interviewing, and communicating more effectively with technology (email, Skype, texting, etc.). Upon completing this course, you will be able to: 1. Define communication and its role in the workplace 2. Describe benefits of effective communication in the workplace 3. Identify and explain most common audiences and techniques for communicating with each audience 4. Identify and solve common obstacles to effective communication 5. Summarize the 5 Step Technique and explain its usefulness in communicating with your manager 6. Discuss the best approaches and communication techniques for delivering bad news to your manager 7. Describe ways to make positive connections with your staff. 8. Discuss techniques for deciphering the communication styles of executive managers 9. Discuss techniques for identifying the characteristics and drivers of executive managers 10. Discuss techniques for persuading executive management 11. Identify best practices for working successfully with virtual/remote teams 12. Apply proven techniques for effective conference calls and webinars...

Meilleurs avis


Apr 12, 2016

This course is really helpful. I would recommend it to my friend to learn how they can improve their communication skills at workplace and can be a good employee and a great manager.


Feb 01, 2016

The content of the course was good. Lectures were effective. I specially liked the last statement after every lecture "where ever you may be have a great time"

Filtrer par :

51 - 75 sur 210 Avis pour Communication au travail au 21e siècle

par ahmed s m y

Jan 30, 2020

Its very good & easy

Thank you coursera.

par Antonio T

Feb 26, 2018

Well structured, clear explanations.

par John M

May 20, 2017

Very interesting course. thanks

par Ubirajara A T S

Nov 25, 2015

Very good course, I recommend!

par Dimas S

Jan 24, 2020

Practical and easy to digest!


Apr 03, 2017

Very well organized course...

par 1801865

Mar 26, 2020

الاتصال كمدير والاتصال كمروس

par Edrisa O J

Jun 19, 2017

Great content and resources.

par Huy F

Feb 23, 2017

This course is a good one!

par María d C O R

Jun 28, 2017

Excelente curso, gracias.

par Nhân H N

Dec 09, 2016

This course very usefull!

par Turlea O

May 22, 2016

This course is fantastic!

par Burna N

Dec 01, 2018

Fabulous - very useful!!

par Khin K S

Jan 22, 2020

Very effective course.


Sep 02, 2019

I really am impressed.

par Muhammad A A

Nov 14, 2017

Great Course

Thank you

par Joseph D

Apr 08, 2016

Wonderful.. loved it!

par Nguyen T K

Sep 28, 2015

Useful for my career

par Nguyễn H C

Mar 07, 2019

Excellent course.

par Karampatos G

Nov 15, 2017

Excellent course.

par TEJA A

Apr 01, 2020

Amazing Course!!

par Sarah R M

May 16, 2019

Excellent class!

par Dr. M Z

Nov 29, 2018

very good course

par Duncan E O O

Mar 08, 2019

Skill sharpener

par Asmita M

Jun 04, 2019

Amazing course