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Retour à Communication au travail au 21e siècle

Avis et commentaires pour l'étudiant pour Communication au travail au 21e siècle par Université de Californie à Irvine

1,038 notes
191 avis

À propos du cours

In today's fast-paced business environment, employees at all levels find themselves being asked to handle more tasks, meet more deadlines, take on more responsibilities, and adapt to more change. Added to these challenges is the constantly shifting diversity of the workplace, where coworkers cope with generational, gender, age and cultural differences. Communication, both verbal and nonverbal, is at the foundation of everything we do and say, and is especially important in the 21st century workplace. The good news is that communication is a learned skill, and can be improved upon with the right training. The focus of this course is to heighten students’ awareness of workplace communication, and add new interpersonal skills, with the end result of becoming a more competent communicator overall. Target areas include: the process and functions of communication, behavioral patterns, perceptions as reality, verbal and nonverbal cues and behaviors, confidence, assertiveness, tact, anger management, criticism and constructive feedback, conflict resolution, team building, leadership, interviewing, and communicating more effectively with technology (email, Skype, texting, etc.). Upon completing this course, you will be able to: 1. Define communication and its role in the workplace 2. Describe benefits of effective communication in the workplace 3. Identify and explain most common audiences and techniques for communicating with each audience 4. Identify and solve common obstacles to effective communication 5. Summarize the 5 Step Technique and explain its usefulness in communicating with your manager 6. Discuss the best approaches and communication techniques for delivering bad news to your manager 7. Describe ways to make positive connections with your staff. 8. Discuss techniques for deciphering the communication styles of executive managers 9. Discuss techniques for identifying the characteristics and drivers of executive managers 10. Discuss techniques for persuading executive management 11. Identify best practices for working successfully with virtual/remote teams 12. Apply proven techniques for effective conference calls and webinars...

Meilleurs avis


Apr 12, 2016

This course is really helpful. I would recommend it to my friend to learn how they can improve their communication skills at workplace and can be a good employee and a great manager.


Feb 01, 2016

The content of the course was good. Lectures were effective. I specially liked the last statement after every lecture "where ever you may be have a great time"

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51 - 75 sur 190 Examens pour Communication au travail au 21e siècle

par Oluwadara F

May 11, 2018

I never knew there was so much more to learn in communication, I'm excited about my new knowledge and can't wait to share it with my trainees!

par Stacy R

Apr 04, 2018

Phenomenal quick and efficient class! It was great how the style intentionally had us focused on her non verbal and verbal cue, and had little note taking and PowerPoint slides. The diversity in research, quizzes, videos, and added comedy really has me honed in on get the ,last out of this course! Quick class, completed in 1 full day.

par Le C D

Nov 05, 2016


par Nhân H N

Dec 09, 2016

This course very usefull!

par Asmaa A

Mar 16, 2017



Sep 25, 2017

Very informative and knowledgeable course.

par Muhammad A A

Nov 14, 2017

Great Course

Thank you


Oct 19, 2016


par Valarie s

Jan 17, 2018

The course has given me valuable information and insight. The teacher is articulate, thorough and the information is easy to understand.

par Mansoor M

Oct 20, 2015

it was great experience, and very interesting.

par John M

May 20, 2017

Very interesting course. thanks

par Huy F

Feb 23, 2017

This course is a good one!

par Cristiano B d O

Nov 13, 2017

Excellent course!! I loved this course!!

par Huelvedra F

Nov 13, 2017

Congratulations to the teachers and all who contributed to this excellent course.


Apr 03, 2017

Very well organized course...

par Shailesh K

Nov 27, 2016

I liked it very much, helps to develop personal and corporate communication.

par Sarah S

Nov 28, 2016

A wonderful format. Easy to follow and great learning materials.

par Vũ Đ L

Mar 16, 2016

no comment

par Bruno B

Apr 12, 2016

Simple and direct. Just the way it should be.

par Rafat A A

Sep 27, 2017


par Noor A

Apr 12, 2016

This course is really helpful. I would recommend it to my friend to learn how they can improve their communication skills at workplace and can be a good employee and a great manager.

par Mauy M S

Jul 16, 2016

Ótimo curso

par Angela P

Oct 07, 2016

Communication and Active listening is so very crucial.

par Aleksandar C

Jul 28, 2018

Good course!

par Mayrine F

Aug 12, 2018

Every course I take in this specialization is helping me be a a more valuable employee! I am so enjoying this!