Insufficiently developed skills in constructive communication lead to misunderstandings and conflicts between employees and managers. As a result, effectiveness of business processes, project work and the quality of services are reduced. This applies to any team and organization, and in a broad sense - to society as a whole.
Basic Skills in Constructive Communication
Université polytechnique d'État de Saint-PétersbourgÀ propos de ce cours
Ce que vous allez apprendre
How to listen actively and to highlight the essence of your interlocutor’s statements
How to form new constructive behaviors
To articulate your thoughts clearly and in a structured way
To recognize and regulate emotional state
Compétences que vous acquerrez
Offert par

Université polytechnique d'État de Saint-Pétersbourg
Peter the Great St. Petersburg Polytechnic University has a long-standing and successful history over 100 years where a great deal of important discoveries and inventions have been made. It was founded in 1899.
Programme du cours : ce que vous apprendrez dans ce cours
What is Constructive Communication?
Participants will learn what communication is and in particular, constructive and effective communication. Get acquainted with the basic concepts and theoretical models.
Perception of Information and its Interpretation
Participants will get acquainted with the most common destructive communicative habits, with paradoxes of perception and types of questions.
Active Listening for proper understanding, and precise formulation of your thoughts
Сornerstones of communication - listening and formulating your own thoughts.
Feedback
Feedback as a powerful tool for managing the process of communication and human development.
Avis
Meilleurs avis pour BASIC SKILLS IN CONSTRUCTIVE COMMUNICATION
It was really a great learning of constructive communication. I gained a lot of knowledge on how to positively critice. And how to speak in constructive way. Thank you so much.
Really helped to get to know about the constructive communication basics and postions
Had a great experience in this course as it was very useful and experiencing
its really good.... Nd its important for our skills
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