Norhayati Ismail is a Senior Lecturer with the Centre for English Language Communication (CELC), National University of Singapore. She specialises in teaching business and professional communication and has designed, coordinated and taught several such courses for undergraduate and graduate students in different disciplines – Business, Real Estate, and Information Systems and Computing. Currently, she also serves as Associate Director on the CELC management team, handling recruitment and consultancy programmes for internal and external clients. Prior to joining NUS, Norhayati worked as a corporate relations officer for Deloitte and Touche and an editor with CCH Asia, a leading business and company law publisher, which produced “Doing Business in Asia”.